rutahaba

Level 1 (0 points)

Q: iTunes crashes when iOS Device attached

When Opening iTunes and attaching my iPhone 6, or iPad 4 with USB cord iTunes crashes immediatly.

The same happens when iTunes tries to sync to my iPhone over WLAN.

As far as I Know I did not install any Apps or changed something on my MAC.

Does anybody have a solution for this behaviour?

Anybody with the same problem?

Any help would be greatly appreciated.

Many Thanks in advance

Mario

Macbook Pro

OS X Yosemite 10.10.2

iTunes 12.1.0.50

iPhone 6, iOS 8.2

Posted on Mar 28, 2015 3:36 PM

I have this question too

Q: iTunes crashes when iOS Device attached

All replies

Helpful answers

by joe_7399,

joe_7399 Mar 31, 2015 10:58 AM in response to rutahaba
Community Specialists

Mar 31, 2015 10:58 AM in response to rutahaba

Hello rutahaba,

Welcome to the Apple Support Communities!

I understand that iTunes on your computer is becoming unresponsive when you connect your iPhone. In this situation, I would recommend reading over and working through the suggested troubleshooting steps in the attached article to help resolve this issue.

iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support

Have a great day,
Joe
Reply options

Link to this post

by rutahaba,

rutahaba Apr 10, 2015 5:17 AM in response to joe_7399
Level 1 (0 points)

Apr 10, 2015 5:17 AM in response to joe_7399

HEllo Joe,

Thank you for your response.
I already worked through the suggestions, but without any further luck.

However, yesterday evening I had success by doing the following:

Start MAC in Safe Mode and was able to connect my iPhone, as well as my iPad.
Since then no more problems occured, even though I restarted my MAC in "normal mode".

Thanks again

Mario
Reply options

Link to this post