pr1uk

Q: my iPhone does not ring after 8.2 upgrade and sound gone on iPad

the sound as gone on my iPad and the iPhone does not ring when i get a call all after the 8.2 upgrade

Posted on Mar 26, 2015 8:11 PM

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Q: my iPhone does not ring after 8.2 upgrade and sound gone on iPad

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  • by bobby_d,

     bobby_d bobby_d Mar 29, 2015 2:31 PM in response to pr1uk
    Level 3 (770 points)
    Mar 29, 2015 2:31 PM in response to pr1uk

    Hi pr1uk,

     

    It appears your devices are experiencing audio issues. The following article provides steps which may help you find a solution:

     

    If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

     

    Follow these steps and test the sound after each one.

    1. Go to Settings > Sounds and drag the Ringer And Alerts slider to turn the volume up.
    2. If you can hear sound from the speaker, then the speaker works. Continue with these steps to find the setting or switch that's affecting the sound. If you can't hear sound from the speaker, contact Apple Support.
    3. Make sure the Ring/Silent switch is set to ring. If you can see orange, it's set to silent.
    4. Restart your device.
    5. Open an app that has music or sound effects. Adjust the volume with the volume buttons or the slider in Control Center.
    6. Go to Settings > Bluetooth and turn off Bluetooth.
    7. If there's still no sound, connect a headset. If you can hear sound through the headset, remove it and clear any dust or debris from the headset jack of your device.
    8. If the device is in a case, make sure that the case doesn't block the speaker.
    9. Use a brush to gently clear any debris from the speaker and Lightning connector (or 30-pin dock connector). The brush should be clean and dry and have soft bristles.
    10. Update your device to the latest version of iOS.

     

    If you followed these steps and still hear no sound or distorted sound, contact Apple Support.

     

    Thank you for contributing to Apple Support Communities.

     

    Take care,

    Bobby_D

  • by pr1uk,

    pr1uk pr1uk Jun 14, 2015 10:14 AM in response to bobby_d
    Level 1 (12 points)
    Wireless
    Jun 14, 2015 10:14 AM in response to bobby_d

    Thanks still get this issue now and again but thank you for the reply