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Helpful answers
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Mar 30, 2015 6:48 PM in response to Caribou160by John Galt,Restart your Mac. If they remain greyed out after restarting your Mac, determine how it works in "Safe Mode". See below.
- Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
- You must disable FileVault before you can start your Mac in Safe Mode.
- Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
- Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
- To end Safe Mode restart your Mac normally. Shutdown will take longer as well.
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