krylovdx
Level 1 (1 points)

Q: Mail encoding of text

hi

I have a problem with reading some letters using application Mail.

On my iphone the message which I had received has the correct coding, but when I use macbook with Yosemite in application Mail the coding of the letter is incorrect and I can't read it. The text language is russian.

I try to find preferences of encoding in application but didn't find anything about it.

I try to google the information about coding of incoming letters, but It also gave no result.

Did somebody have the same problem?

Thanks a lot in advance.

123.png

MacBook Pro with Retina display, OS X Yosemite (10.10.2), Mail application

Posted on Mar 31, 2015 10:00 AM

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krylovdx

Q: Mail encoding of text

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  • by Tom Gewecke,Helpful

    Tom Gewecke Tom Gewecke Mar 31, 2015 12:11 PM in response to krylovdx
    Level 9 (79,075 points)
    Mar 31, 2015 12:11 PM in response to krylovdx

    Apple stupidly removed the ability to adjust incoming or outgoing encodings in Mail starting with OS X 10.9.  There is nothing you can do to fix that except to use webmail or another mail app.  Or you could try switching your OS language to Russian, but not sure that would help.

  • by pmiles,

    pmiles pmiles Mar 31, 2015 11:01 AM in response to krylovdx
    Level 6 (15,951 points)
    Mar 31, 2015 11:01 AM in response to krylovdx

    Check your settings in System Preferences > Language & Region... the order of the languages in this list affects which language it will attempt to use first and second, et al.

     

    OS X: Changing the language shown in menus and dialogs - Apple Support

  • by krylovdx,

    krylovdx krylovdx Mar 31, 2015 11:09 AM in response to pmiles
    Level 1 (1 points)
    Mar 31, 2015 11:09 AM in response to pmiles

    The order is correct

    I checked it first of all.

    The system language is russian.

     

    123.png

  • by Tom Gewecke,Helpful

    Tom Gewecke Tom Gewecke Mar 31, 2015 12:10 PM in response to krylovdx
    Level 9 (79,075 points)
    Mar 31, 2015 12:10 PM in response to krylovdx

    krylovdx wrote:

     

     

    The system language is russian.

     

    Have you tried with the system language set to English?

  • by krylovdx,

    krylovdx krylovdx Mar 31, 2015 11:39 AM in response to Tom Gewecke
    Level 1 (1 points)
    Mar 31, 2015 11:39 AM in response to Tom Gewecke

    Tried. The same=(

  • by Tom Gewecke,Helpful

    Tom Gewecke Tom Gewecke Mar 31, 2015 12:10 PM in response to krylovdx
    Level 9 (79,075 points)
    Mar 31, 2015 12:10 PM in response to krylovdx

    Could you do View > Message > Raw Source on that email and copy/paste in an email to me (tom at bluesky dot org)?  I will see whether there is an error in the message causing the problem.

  • by krylovdx,

    krylovdx krylovdx Mar 31, 2015 11:48 AM in response to Tom Gewecke
    Level 1 (1 points)
    Mar 31, 2015 11:48 AM in response to Tom Gewecke

    at is @, isn't it?

    if it's true I sent it(:

  • by Tom Gewecke,Helpful

    Tom Gewecke Tom Gewecke Mar 31, 2015 12:10 PM in response to krylovdx
    Level 9 (79,075 points)
    Mar 31, 2015 12:10 PM in response to krylovdx

    You sent me the raw source of this  web page.  I need the raw source of that particular message from the Mail app.

  • by krylovdx,

    krylovdx krylovdx Mar 31, 2015 12:00 PM in response to Tom Gewecke
    Level 1 (1 points)
    Mar 31, 2015 12:00 PM in response to Tom Gewecke

    I resent it.

  • by Tom Gewecke,Helpful

    Tom Gewecke Tom Gewecke Mar 31, 2015 12:08 PM in response to krylovdx
    Level 9 (79,075 points)
    Mar 31, 2015 12:08 PM in response to krylovdx

    The person who sent the message used this encoding:  charset="ks_c_5601-1987".  That is some ancient stuff for Korean, not Russian.  The sender should fix it.

  • by krylovdx,

    krylovdx krylovdx Mar 31, 2015 12:10 PM in response to Tom Gewecke
    Level 1 (1 points)
    Mar 31, 2015 12:10 PM in response to Tom Gewecke

    Thanks, Tom, I will tell the sender to fix it!!

    I was afraid that all letters should be received in strange encoding, but now I am calm(:

     

    Thanks one more time!

  • by sukfromny,

    sukfromny sukfromny Jun 21, 2015 10:29 AM in response to krylovdx
    Level 1 (0 points)
    Jun 21, 2015 10:29 AM in response to krylovdx

    I have same issues with text encoding after I upgraded to Yosemite. Then I solved it by pure chance :-)

    Forward the e-mails that you cannot read to yourself and see what happens. It worked for me with Korean and Chinese.

  • by 91koff,

    91koff 91koff Jul 20, 2015 4:05 AM in response to krylovdx
    Level 1 (0 points)
    Jul 20, 2015 4:05 AM in response to krylovdx

    I have the same issue. Upgrading to El Capitan didn't solve the problem.

    Bug requests in Feedback Assistant tool: for Yosemite #523042 (28 Feb 2015), for El Capitan Public Beta #966229 (20 Jul 2015)

     

    And it's not a problem with sender's encoding.

     

    There are the steps to reproduce the problem:

     

    Environment:

    Language&Region

    Preferred Language

    - English - Primary

    - Russian

    Region

    - Russia - Russian

    List sort order

    - Russian

    Keyboard

    Text

    - Correct spelling automatically = true

    - Spelling = Automatic by Language

    - Use smart quotes and dashes = true

     

    Use case scenario:

    1. Mail.app is running, 1 exchange account is active (exchange 2010 server)

    2. Somebody sends an email in Russian using MS Outlook 2010 or 2013 that have a certain symbol in text that can be inserted in email’s text field in Outlook like this:

    2.1 insert > symbol

    2.2 type «space» button

    2.3 Outlook autocorrection transforms the > symbol into the symbol that looks like the UNICODE sysmbol U+27A2 (usually people do so to show the quoted text)

    3. Received email in Mail.app can’t be read because of bad encoding interpretation. All text looks like:

    ŽąŽāŽÝŽåŽéŽÚŽÝŽāŽãŽî ŽáŽāŽÝŽåŽéŽÚŽäŽî ŽāŽäŽÓŽÖŽä ŽßŽŅ ŽáŽāŽâŽāŽã?

    instead of

    Получилось получить ответ на порос?

     

    If this email is forwarded using Mail.app to somebody with Outlook 2010/2013 on Windows, received email on other side will have the same look as at Mail.app like this:

    ŽąŽāŽÝŽåŽéŽÚŽÝŽāŽãŽî ŽáŽāŽÝŽåŽéŽÚŽäŽî ŽāŽäŽÓŽÖŽä ŽßŽŅ ŽáŽāŽâŽāŽã?

     

    And YES, somehow encoding in RAW message switches from UTF-8 (default for Mail.app) or KOI8-R (default for Outlook in Windows) to Korean charset="ks_c_5601-1987".

     

    It seems to me it's a bug in Mail.app when communicating with Outlook as Exchange client.

  • by Tom Gewecke,

    Tom Gewecke Tom Gewecke Jul 20, 2015 4:14 AM in response to 91koff
    Level 9 (79,075 points)
    Jul 20, 2015 4:14 AM in response to 91koff

    91koff wrote:

     

    And YES, somehow encoding in RAW message switches from UTF-8 (default for Mail.app) or KOI8-R (default for Outlook in Windows) to Korean charset="ks_c_5601-1987".

     

    When you use View > Message > Raw Source in Mail on the original incoming,  does it already have the junk Korean encoding?  If so, then it must be Exchange that is messing it up.  Mail cannot change the raw source of an incoming message.

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