Q: Lost iCloud email address and password.. Help!

There are numerous links throughout this post that answers your question. If you forgot your Apple/iCloud ID password, then go to Manage your Apple ID, click on Reset Password, and answer the Security Questions to reset your password: Apple - My Apple ID

If you don't know the answer to your Security Questions, contact Apple Support to have them reset:

ACCOUNT SECURITY CONTACT NUMBERS

Your Apple ID password is the same as your iCloud password. Have no idea why your were told they were different, unless you set up an iCloud account under a different Apple ID. But iCloud is tied to an Apple ID....

GB

please how can i retrieve an email which does not belongs to me and knew nothing about

but the phone was sent to me from another country which i do no more hear from the person who sent to me the phone?

please help me out if there is any solution to it. thank you

Sorry, but the phone is locked to that other user via Activation Lock:

ACTIVATION LOCK

The only way around it is to contact the previous owner and have them follow the instructions in this article:

Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support

This is the only thing that can be done. If you cannot do that, then see if you can return your phone for a refund. If you cannot do that, then sadly, you are stuck with an unusable device.

Sorry

GB

hello Gail, You seem to know alot about this type of issues .. so I'm hoping you can help me.

My ipad is locked on the activate page screen where they ask to enter the initial icloud account which i dont recall anything about

I'm using another account that i created later to download apps and such .. if you have any advice at all i would be thankful.

You need to go to FORGOT APPLE ID to recover your other Apple ID. Once you have determined what it actually is, then go to Manage your Apple ID to change the password, if you don't know it: Apple - My Apple ID.

If you don't remember the answers to your Security Questions contact Apple Support to have them reset:

ACCOUNT SECURITY CONTACT NUMBERS

Cheers,

GB

Hi GB, I'm wondering if you can help me.

I recently got my iphone4 fixed but i was informed that the repair would erase all my data. I am now trying to sync my phone with icloud but i have forgotten my icloud email which is separate to my Apple ID (I have 2 apple ID's, can't remember why. I had an ipod once)

Kara's paragraph below explains exactly what i'm experiencing. Please help if you can! Thank you

If I forgot my iCloud email address and password, which are different from my Apple ID, is there any way to retrieve it?  I've looked everywhere thoughout the discussion boards and cannot find an answer.  My phone had reset and is asking me to use only my @iCloud.com ID to restore all of the data and I cannot remember what it is, thus I cannot reactivate my phone.  Does anyone know if there is any way to have this email and password sent to a different email?  Again this is not my normal Apple ID which I use for iTunes and such, it is my iCloud account.  If anyone has any idea how to help me I would greatly appreciate it!!

Hi erus34io

You can go to this link and provide as much info as possible to see if it will show you both of your Apple IDs. Sounds like your iCloud ID is attached to the older one you no longer use: FORGOT APPLE ID

Cheers,

GB

Hi GB,

Sorry if i wasn't clear.. I know both of my Apple ID's and passwords i went through the process of submitting all my email addresses

Do you know if there is anything I can do to find the icloud email address?

Thanks

I should add that my icloud email is something@icloud but my apple ID's are both my hotmail email addresses

Itunes hinted that my phone is in sync with my rxxxxx@icloud.com email address

An iCloud ID is not an independent ID. It is created under an Apple ID. So, whatever Apple ID the iCloud account was set up under is the same "prefix" as that Apple ID:

Apple ID:      johnnyappleseed@hotmail.com

iCloud ID:     johnnyappleseed@iCloud.com

Apple ID:      missmuffet@gmail.com

iCloud ID:     missmuffet@iCloud.com

Cheers,

GB 

My rxxxxx@icloud prefix is different to my Apple ID email address

Did you purchase this device 2nd-hand? Because, again, an iCloud account is set up using an Apple ID.

Cheers,

GB

No I bought the phone new over 2 years ago. I have no idea what this rxxxxx@icloud.com could be

New from an Apple Store or Apple Authorized Reseller?

Cheers,

GB

I have a similar issue. My cousin was using one of my Aunt's iPads for a while so he restored it and set it up with his iCloud and iTunes and what not. Well yesterday my aunt told me I could have it and so we tried to wipe it out for resetting it up under my account info and apparently my cousin forgot his iCloud/itunes password and when we went to try to reset the password it told him the birthday he was entering wasn't matching their system and he also never received a recovery email in his inbox to reset the password. I then followed some stupid advice and restored the device through iTunes thinking it would fix the problem but now it's in activation lock and I don't know what to do. This is our iPad and it was bought new direct from apple. The iCloud it says it's linked to is my cousin's account but he doesn't have the password.