Doren_Sean_Michael
Level 1 (12 points)
Mac OS X

Q: iCloud Drive not syncing locally

I started this Discussion because there are several started already with the exact same issue, so I’ve tried to find them all and post links to this Discussion, mainly because I have spent over 4.5hrs on the phone with Apple today still with no solution and this is my story.

 

It’s obvious from these other Discussions that there is a problem and Apple needs to fix this issue. Overall Yosemite is working fine excluding this one very big problem.

 

I have updated to all the latest software apps, iOS’s & OS’s.

 

My iCloud Drive is working fine on my iPhone 6 Plus, iPad Air & on iCloud.com.

 

My iCloud Drive is not syncing locally on my iMac.

 

My iCloud Drive on my iMac simply shows an empty folder or broken folders/files. If you place an item in there it doesn’t show up anywhere else and none of the items that are showing up on my iCloud Drive on my iDevices & iCloud.com will show up locally on my iMac.

 

Occasionally I have seen a handful of either Pages, Numbers or Keynote folders with my files with an iCloud icon & a dead progress bar next to them in my local iCloud Drive folder, but none of these files are accessible via their respective local app counterparts, they just appear to be frozen in time.

 

While on the phone with Apple and talking with 3 different representatives (including 2 Senior Advisors) they had me do a whole gambit of things which I have listed below, but none of them did anything constructive. I was told that my issue would now be sent to Engineering and I would have a solution in 1-2 business days.

 

Below are all the things that were attempted & requested by Apple to perform in no particular order. After each request the local iCloud Drive folder was checked and nothing ever changed.

 

1. Zapped the PRAM

2. Booted into Safe Mode (Extensions off)

3. Rebooted cable modem.

4. Rebooted router.

5. Rebooted iMac dozens of times.

6. Tried hardwired & Wi-Fi connections.

7. USB tethered to iPhone using LTE.

8. Signed out of iCloud account & logged back in.

9. Disabled iCloud Drive & reenabled dozens of times.

10. Created another Admin account and switched users.

11. Waited 24hrs+ and still nothing in local iCloud Drive.

12. Reinstalled Yosemite.

13. Repaired Permissions.

 

I hope Apple or someone has a solution for this very soon because it’s impossible to work efficiently when you can’t use your Pages, Numbers nor Keynote apps to create or edit documents locally.

 

The only thing they offered, which I was already aware of, was that I could download my documents from the iCloud Drive via iCloud.com and work with them locally or work with them online at iCloud.com. I’d prefer to work locally using my shared documents, but that’s exactly what I can’t do.

 

Please share if there are other things you have attempted and/or if you have also called Apple in utter frustration and if they offered any solutions other than what I have listed.

 

I’m willing to try anything at this point, but my guess is that there will be an update very soon to address this and other problems.

 

Thank you,

-Doren

iMac, OS X Yosemite (10.10), 3.5GHz Intel Core i7, 32GB, 27"

Posted on Oct 19, 2014 8:09 PM

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Doren_Sean_Michael

Q: iCloud Drive not syncing locally

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  • by ümit can,

    ümit can ümit can Mar 25, 2015 6:24 PM in response to Doren_Sean_Michael
    Level 1 (0 points)
    Mar 25, 2015 6:24 PM in response to Doren_Sean_Michael

    Change your wi-fi spot or internet connection wherever. Its done.

  • by u6se_kjt,

    u6se_kjt u6se_kjt Mar 30, 2015 1:16 AM in response to Doren_Sean_Michael
    Level 1 (0 points)
    Mar 30, 2015 1:16 AM in response to Doren_Sean_Michael

    Thx for creating this thread ... like everyone else it seems incredible that this bug could continue to go on for so long. Not the perfect solution but if it is of any help, whenever the finder stops working go to your cloud using the browser, file uploads still seem to function here without issues. Suggests that Yosemite is for sure the source of the problem.

  • by M. Coco,

    M. Coco M. Coco Mar 30, 2015 10:49 AM in response to Robb Allan
    Level 1 (5 points)
    Mar 30, 2015 10:49 AM in response to Robb Allan

    This resolved the issue for me - thank you!

     

     

     

    I fixed this by:

     

    - logging out of iCloud, and letting the system delete all my iCloud Drive files (there were none), Contacts, Calendars, etc.

     

    - restarting into the Recovery Disk (command-R on reboot)

     

    - launching Terminal from the Utilities menu;

     

    - typing "resetpassword", and waiting for the GUI for the reset app to appear.

     

    - resetting ACLs and permissions for my user account where indicated;

     

    - quit the app, return to the main screen, and launch Disk Utility;

     

    - using DU, repairing permissions and preparing boot disk.

     

    - relaunch

     

    - login to iCloud.

  • by JMagic21824,

    JMagic21824 JMagic21824 Mar 30, 2015 4:32 PM in response to u6se_kjt
    Level 1 (0 points)
    Mar 30, 2015 4:32 PM in response to u6se_kjt

    For what it's worth, I was having this problem when using my Mac at home. Did the typical router/modem reset and the particular Pages document I was working with online seemed to start syncing to my Mac where it wasn't before - however, I find it hard to believe it was my network, seeing as how everything else (smart tv, iPhone, xbox one) connected to the network was having no issues.

     

    I guess we'll just have to see how this plays out, if it truly is a Yosemite thing, or something else entirely.

  • by Michael Ginsberg,

    Michael Ginsberg Michael Ginsberg Mar 31, 2015 7:23 PM in response to Doren_Sean_Michael
    Level 3 (920 points)
    Apple Watch
    Mar 31, 2015 7:23 PM in response to Doren_Sean_Michael

    Great - the problem starting again today.  Working on a Keynote presentation at work.  Came home and the document on my Mac was 5 hours old, never updated.  Noticed my iPad was stuck at syncing.  My iphone Synced OK.  I went to iCloud.com and it worked but every few minutes it kept telling me there was duplicate and asked me to "keep one".  This is getting really frustrating.  I just want it to work like it used to..  I could easily use DropBox (which works great), but then I don't have simple iPad/iPhone accessibility.

  • by RollyForbes,

    RollyForbes RollyForbes Apr 1, 2015 12:42 PM in response to Michael Ginsberg
    Level 1 (4 points)
    Apple TV
    Apr 1, 2015 12:42 PM in response to Michael Ginsberg

    This is discouraging. I was considering moving a bunch of files over to iCloud Drive but it sounds like it's all the same problems as the last incarnation of cloud storage, with conflicts, duplication, and lost files. Google Drive works so well. Dropbox works so well. Why can't Apple figure this stuff out?

  • by u6se_kjt,

    u6se_kjt u6se_kjt Apr 1, 2015 1:10 PM in response to RollyForbes
    Level 1 (0 points)
    Apr 1, 2015 1:10 PM in response to RollyForbes

    Yep I agree it is discouraging, I have lost a great deal of faith today especially ... came close to losing some important data due to the chaos with iCloud sync. Thank goodness I suffer from back up paranoia ..

     

    I have a mac and an airbook both using iOS airport wifi 5Ghz, always been a reliable wifi connection. iCloud and mac working great! .. What I have discovered with the Airbook & solid state drive which I love dearly is that iCloud like Safari does fails to respond more often than not with the wifi connection when you come out of sleep mode! ... Today I did a simple restart and suddenly iCloud worked without a problem on the AIrbook.


    Seems to be that the wifi, Safari & especially iCloud sync have an issue re-initialising when waking up from a sleep mode on the Airbook.

  • by wilWater,

    wilWater wilWater Apr 10, 2015 12:55 PM in response to cmaus
    Level 1 (0 points)
    Apr 10, 2015 12:55 PM in response to cmaus

    I just have to thank you CMAUS because your solution fixed everything for me! I had been trying for over a week to get this issue solved, and your solution was the one that did it! No thanks to ANYONE at MAC/APPLE support. They are all useless!

     

    I can't tell you how happy it has made me to see all of my Pages documents start syncing again!


    THANK YOU THANK YOU THANK YOU!!!

  • by cmaus,

    cmaus cmaus Apr 10, 2015 3:32 PM in response to wilWater
    Level 1 (16 points)
    Apr 10, 2015 3:32 PM in response to wilWater

    I'm happy my solution worked for so many. It's nice to read your comments.

  • by co2underground,

    co2underground co2underground Apr 14, 2015 3:16 PM in response to Tony Davenport
    Level 1 (0 points)
    Apr 14, 2015 3:16 PM in response to Tony Davenport

    I tried everything else and nothing worked. This worked beautifully. Thank you!

  • by ras.2000,

    ras.2000 ras.2000 Apr 21, 2015 5:26 AM in response to Doren_Sean_Michael
    Level 1 (0 points)
    Apr 21, 2015 5:26 AM in response to Doren_Sean_Michael

    Going to Library->Preferences(see instructions below for how to do this) and throwing away the com.apple.icloud.fmfd.plist file and then running sudo periodic daily weekly monthly solved it for me!

     

    Navigating to the user Library Folder. 

    1. From the desktop - hold down the option key and press on to the "Go" menu item

    2. Choose Library from the choices

    3. Navigate to the desired file

    4.  Place it on the desktop for safekeeping

     

    Restart

  • by usama kadri,

    usama kadri usama kadri Apr 22, 2015 7:37 AM in response to Doren_Sean_Michael
    Level 1 (0 points)
    Apr 22, 2015 7:37 AM in response to Doren_Sean_Michael

    I had this problem, the following solved the problem for me:

     

    1. Go to the local iCould Drive

    2. Choose all items, e.g. files and directories (Command + A)

    3. Copy all (Command + C)

    4. Delete all (Command + BackSpace), then confirm with "Delete"

    5. Paste items back (Command + V)

     

    Worked as charm for me. Good Luck.

     

    Usama

  • by Csound1,

    Csound1 Csound1 Apr 22, 2015 7:43 AM in response to Doren_Sean_Michael
    Level 9 (50,439 points)
    Desktops
    Apr 22, 2015 7:43 AM in response to Doren_Sean_Michael

    I use the iCloud drive across 3 Macs, 2 iPhones, 1 iPad and 1 Windows PC. It works perfectly on every one, every time.

     

    As does every other installation I have seen, so what is different about yours?

  • by u6se_kjt,

    u6se_kjt u6se_kjt Apr 22, 2015 8:00 AM in response to usama kadri
    Level 1 (0 points)
    Apr 22, 2015 8:00 AM in response to usama kadri

    Thx Usama

     

    Recommend to also caution users by keeping a backup copy of local sync cloud files on desktop or elsewhere, not just in Ctl C (memory). The potential to lose valuable data is very high. If data is deleted and there is a pause with by anyone, the cloud has the potential to begin syncing and deleting files also stored in cloud before re-pasting local data. This can be a very messy high risk procedure to people unfamiliar with computers.  

     

    cheers.

  • by Csound1,

    Csound1 Csound1 Apr 22, 2015 8:17 AM in response to u6se_kjt
    Level 9 (50,439 points)
    Desktops
    Apr 22, 2015 8:17 AM in response to u6se_kjt

    u6se_kjt wrote:

     

    Thx Usama

     

    Recommend to also caution users by keeping a backup copy of local sync cloud files

    iCloud files (a) do not sync and (b) a copy is kept on your Mac all the time. (in ~/library/mobile documents)

     

    Understand that there is no sync, you just save to and read from the iCloud Drive.

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