Wendy6576

Q: The screen of my Ipod nano 6the generation stays black. Itunes recognizes it, but i can't use it because of the screen. Any ideas?

THe screen of my ipod nano 6th generation stays black. It is recognized in itunes and my car radio, but i can't use it by itself. Does anyone know what can be the problem?

iPod nano (6th generation)

Posted on Mar 29, 2015 5:23 AM

Close

Q: The screen of my Ipod nano 6the generation stays black. Itunes recognizes it, but i can't use it because of the screen. Any ideas? ... more

  • All replies
  • Helpful answers

  • by Brett L,

    Brett L Brett L Mar 31, 2015 12:53 PM in response to Wendy6576
    Community Specialists
    Mar 31, 2015 12:53 PM in response to Wendy6576

    Good day Wendy,

     

    If you are having an issue with your iPod nano screen remaining black though it appears to be functioning otherwise, I would suggest that you troubleshoot using the steps in this article - 

     

    iPod nano (6th generation): Hardware troubleshooting - Apple Support

     

    Specifically the section titled Will not turn on or screen remains dark.

     

    • Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.
    • If iPod does not turn on after ten minutes, try resetting the device while it is still connected to power. Reset the iPod by holding down the Sleep/Wake button and the Volume Down button for at least eight seconds or until you see the Apple logo appear.
    • If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music. If iPod appears in iTunes and can play music, no further troubleshooting is needed.
    • If the screen remains dark and will not turn on, then your iPod may need service.

    Thanks for using Apple Support Communities.

     

    Safe computing,

     

    Brett L 

  • by Wendy6576,

    Wendy6576 Wendy6576 Apr 1, 2015 7:37 AM in response to Brett L
    Level 1 (0 points)
    Apr 1, 2015 7:37 AM in response to Brett L

    Hello Brett,

     

    thanks for your help, but I already tried this and it's still not working.

  • by Brett L,

    Brett L Brett L Apr 1, 2015 9:50 AM in response to Wendy6576
    Community Specialists
    Apr 1, 2015 9:50 AM in response to Wendy6576

    Hi Wendy,

     

    If your issue is still not resolved after attempting the steps in that article, your iPod needs service. The following link should help you get started with the process and has links with additional information on topics such as warranty and service pricing.

     

    Apple - Support - Service Answer Center

    http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod

     

    Thanks for using Apple Support Communities.

     

    Sincerely,

     

    Brett L