HT204065: If you can't send or receive messages on your iPhone, iPad, or iPod touch

Learn about If you can't send or receive messages on your iPhone, iPad, or iPod touch
Johnlfc445

Q: Problems with iMessage! Help!!

When I try and send message through iMessage the people I'm sending them to see my email address. So I've tried changing my send and reciece part to my phone number but it's been greyed out, please help

iPhone 5c, iOS 8.2

Posted on Mar 30, 2015 3:10 PM

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Q: Problems with iMessage! Help!!

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  • by joe_7399,

    joe_7399 joe_7399 Apr 2, 2015 11:02 AM in response to Johnlfc445
    Community Specialists
    Apr 2, 2015 11:02 AM in response to Johnlfc445

    Hello Johnlfc445,

     

    Welcome to the Apple Support Communities!

     

    I understand that when you send an iMessage through your Messages application, the recipients see your email address and not your phone number and you are not able to select your phone number because it is grayed out. In this situation, I would first recommend completely turning off iMessage, restarting your device, and turning iMessage back on as described in the attached article. If the issue continues, please let me know. 

     

    If you get an error when trying to activate iMessage or FaceTime - Apple Support

     

    Turn off iMessage and FaceTime and restart

     

    1. Go to Settings > Messages and turn off iMessage.
    2. Go to Settings > FaceTime and turn off FaceTime.
    3. Restart your device.
    4. Turn iMessage and FaceTime back on.

     

    Have a great day,

    Joe

  • by Panmei,

    Panmei Panmei Apr 2, 2015 11:07 AM in response to Johnlfc445
    Level 1 (0 points)
    Apr 2, 2015 11:07 AM in response to Johnlfc445

    Go to Settings>Messages>Send & Receive, Deselect all email addresses.

    Go back one screen and turn off 'iMessages'.

    Wait 5 minutes; turn on iMessages ensuring no email addresses are selected.

    It should then have your mobile number ticked, and iMessages will now be working.