HT203174: iTunes: Possible iTunes Store errors

Learn about iTunes: Possible iTunes Store errors
Addicted To Tunes
Level 1 (0 points)

Q: Is anyone else unable to redeem an iTunes card code due to redemption being temorarily unavailable?

I've not been able to redeem an iTunes card code due to code redemption being temporarily unavailable.  Have sent message but have only received the auto reply from Apple and nothing further.  48 hours is long past.  Very frustrated with this process.  How long is temporary?  Is anyone else experiencing this issue?

null, Windows 7

Posted on Mar 30, 2015 8:45 PM

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Addicted To Tunes

Q: Is anyone else unable to redeem an iTunes card code due to redemption being temorarily unavailable?

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  • by Jason L,

    Jason L Jason L Apr 2, 2015 12:52 PM in response to Addicted To Tunes
    Community Specialists
    Apr 2, 2015 12:52 PM in response to Addicted To Tunes

    Hi there Addicted To Tunes, 

    Welcome to Apple Support Communities. 

     

    It sounds like your concerned because you’re running into an issue redeeming an iTunes Gift Card, and you want to know if the iTunes Store is down.

     

    You can check the status of Apple services and stores here:

    Apple - Support - System Status

     

    And, this article provides tips that can help resolve most issues redeeming iTunes Gift Cards.

    If you can't redeem your iTunes Gift Card or code - Apple Support

     

    Take care,

    -Jason

  • by Addicted To Tunes,

    Addicted To Tunes Addicted To Tunes Apr 2, 2015 9:18 PM in response to Jason L
    Level 1 (0 points)
    Apr 2, 2015 9:18 PM in response to Jason L


    Hi Jason L,

     

    Thank you for the suggestions.  Unfortunately, the issue is a little more unique than info at those links can assist with.  It's the code redemption in iTunes store that is not working not the store completely.  I tried to buy a song on Friday - almost a week ago - and could not due to this 'temporary' issue.  Does not matter what path I try to go thru to redeem the code, I get the same message every time. I tried redeeming a code I had used previously and I got the same result!  I thought I could possibly redeem a code thru the app on my phone but that doesn't work either.  It asks for my apple ID repeatedly so I don't know if the redemption process fails there.  Got a message from a senior advisor this morning stating he has experienced this issue before and understands my frustration but he works Saturday to Wednesday.  It's Thursday!  I still can't redeem my code and am extremely unhappy about having to wait even longer.  The song I really want is only available thru iTunes so........    Thank goodness for Spotify!  Although not on my iPod,  I can at least listen to it while I wait for who knows how long for iTunes technology to be rectified before I can buy it.  This is a classic case of solid proof why going old school and buying a physical CD is way more dependable than relying on iTunes when the service *****.  I would do that if it was a choice and use this iTunes card for an ice scraper...At least that way it would be useful.  Sorry for the rant but I am REALLY UNHAPPY about this issue.

     

    A2T