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Helpful answers
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Apr 22, 2015 2:22 PM in response to GRodawayby norm123,★HelpfulHello GRodaway,
Try putting your iPod classing into Disk Mode and then plug it into your Mac. Once there, iTunes should be able to see it to be restored. Check out the article below for more details.
https://support.apple.com/en-us/HT201544
Regards,
-Norm G.
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