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Helpful answers
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Apr 3, 2015 9:01 AM in response to BazzTexby jeffd55,Hi BazzTex,
Thank you for using Apple Support Communities.
I see you are having issues getting an unlocked phone to work with a new carrier. It sounds like AT&T has done what they needed to do, now you will need to contact your current carrier, the one you got the new SIM card from. For contact info for your carrier, see this link:
iPhone - Contact Support - Apple Support
Select your carrier from Carrier Support, but look at the round flag icon in the lower right corner to be sure you have your current location selected. Click on the icon and select it if not already selected.
Regards,
Jeff D. -
Apr 3, 2015 9:15 AM in response to BazzTexby wegras,You followed this guidance to the letter after AT&T confirmed the unlock ???
How to unlock your iPhone for use with another carrier - Apple Support
and you are using an Apple Approved Carrier in the new location ??
