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Q: Where/how can I contact Apple about a possible iCloud security breach/hack?

I was just sent an odd email from... My own iCloud email account. (Thankfully I literally have never used it; still I'd like to have Apple security  investigate.)

 

I'm not finding a path to contact an appropriate Apple agent. Any ideas?

 

Thanks!

Posted on Apr 4, 2015 12:49 PM

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Q: Where/how can I contact Apple about a possible iCloud security breach/hack?

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  • by FoxFifth,Solvedanswer

    FoxFifth FoxFifth Apr 4, 2015 2:09 PM in response to skylark.me
    Level 7 (26,347 points)
    iPhone
    Apr 4, 2015 2:09 PM in response to skylark.me
  • by Roger Wilmut1,Helpful

    Roger Wilmut1 Roger Wilmut1 Apr 4, 2015 2:08 PM in response to skylark.me
    Level 9 (78,208 points)
    iTunes
    Apr 4, 2015 2:08 PM in response to skylark.me

    When people receive emails which appear to come from their own address but they haven't sent they naturally tend to be concerned: however it's most unlikely that anyone has hacked their account, they've just been targeted by one of two common spammers' techniques: both arise because it's all too easy to forge the 'from' address on messages to be something other than the real one.

     

    There are two things that can happen. One is that the sender has forged the 'from' address to be the same as the 'to' address (so other people will see it coming from themselves, not you), presumably in the hope of confusing spam filters. It's harmless, if extremely annoying. Delete it (never ever answer spam or try to unsubscribe from it), and you don't need to be worried about it.

     

    The other problem is that a spammer is forging your address as the 'from' address on a whole batch of messages. The first thing you hear about this is when you start getting bounce messages because the spam has been sent to non-existent addresses and is being bounced to you. There's no point at all in responding to it. It's infuriating but normally stops after a bit as they move on to another forged address.

     

    There isn't really anything you can do about it: closing the account isn't really worth the hassle unless you are totally swamped, because you will have to tell everyone your new address. Apple can't really do any more than they already are about spam.

  • by skylark.me,

    skylark.me skylark.me Apr 4, 2015 2:08 PM in response to Roger Wilmut1
    Level 1 (0 points)
    Apr 4, 2015 2:08 PM in response to Roger Wilmut1

    Yeah... I had already seen that it hadn't actually been sent from my account but... I wasn't sure if there was a bit more to it than that.

     

    Thanks for the in-depth explanation!