Q: Quicktime app does not work

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beagledog48

Level 1 (0 points)

Q: Quicktime app does not work

I have just tried to open a TS file on my Mac Pro Yosemite and got a message that ¨ To open this file I needed to download and install Quicktime Mpg2 Playback Component¨,

Buy online from http.//www.apple.com/quicktime/mpeg2 which I did. I paid €19.99 and it downloaded. I opened the installer and then got the message ¨QuickTime MPEG2 can't be installed on this disk. This software is intended for an earlier version of Mac OS X ¨.

I have now paid out to Apple for something that leaves me out of pocket for something they recommend that does not work. How do I get my money back?

MacBook Pro, Mac OS X (10.7.5), HP DV5 running Windows 7 Ultimate

Posted on Apr 5, 2015 6:21 AM

I have this question too

Solved

lllaass

Level 10 (189,400 points)

Desktops

A:

If you purchased it from the Mac App Store then:

Report a problem/refund with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store

Posted on Apr 5, 2015 8:19 AM

Q: Quicktime app does not work

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by pmiles,

pmiles Apr 5, 2015 8:32 AM in response to beagledog48
Level 6 (15,955 points)

Mac OS X

Apr 5, 2015 8:32 AM in response to beagledog48

What version of Quicktime are you running? The MPEG-2 Playback Component is only for Quicktime 7. It will not work with later versions of Quicktime. If you are running Quicktime that ships with Lion or later, this component already is included. However it should still work with Quicktime 7 if it was installed prior to migrating or upgrading to Lion or later.
Determining QuickTime MPEG-2 Playback Component version - Apple Support
OS X: Unable to install QuickTime MPEG2 Playback Component - Apple Support

If the file in question will not run under the Quicktime that shipped with Yosemite, try using VideoLAN.
https://www.videolan.org/
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by beagledog48,

beagledog48 Apr 6, 2015 2:14 AM in response to beagledog48
Level 1 (0 points)

Apr 6, 2015 2:14 AM in response to beagledog48

Thanks for your help. I contacted the Apple Helpline and they said that the monies will be back into my bank account within seven days. They were really helpful and sympathetic. It has shown me not to buy what is recommended before checking compatibility. Cheers!
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Accepted Answer · Apr 5, 2015 8:19 AM

lllaass

Level 10 (189,400 points)

Desktops

Apr 5, 2015 8:19 AM in response to beagledog48

If you purchased it from the Mac App Store then:

Report a problem/refund with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store

Q: Quicktime app does not work

All replies Helpful answers

by lllaass,Solvedanswer

by pmiles,

by beagledog48,

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