HT203353: If Safari is slow, stops responding, quits unexpectedly, or has other issues

Learn about If Safari is slow, stops responding, quits unexpectedly, or has other issues
crystallinepix

Q: Safari Force Quits Once per Day

Safari has been force quitting automatically (without a message saying it has force quit or that it has encountered an error - it just quits) once every day for the past 5 months. Normally this occurs soon after waking the computer up from an overnight sleep if I have left Safari open before putting the computer to sleep the day before, or it happens soon after starting the application for the first time on any given day. The good news is that, after it force quits once, I can open the application again and it will function without issues throughout the rest of the day. For this reason I held off looking for support and just hoped that an update would help to fix it.

 

Since no update has resolved this issue, I have tried reinstalling the application and plug-ins and refreshing all updates for Safari along with other supporting updates, but there has been no change. I have also tried restarting the computer, quitting all applications before putting it to sleep, or turning it completely off overnight, but the issue remains.

 

It's only a minor annoyance, but any ideas on how might I be able to finally fix this problem?

MacBook Pro, OS X Mavericks (10.9.5), 13'', Mid 2012, 500GB SATA

Posted on Apr 5, 2015 10:31 AM

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Q: Safari Force Quits Once per Day

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  • Helpful answers

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Apr 5, 2015 1:51 PM in response to crystallinepix
    Level 10 (207,926 points)
    Applications
    Apr 5, 2015 1:51 PM in response to crystallinepix

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Step 1

    For this step, the title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)

    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

    Step 2

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION User Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

  • by crystallinepix,

    crystallinepix crystallinepix Apr 5, 2015 11:12 AM in response to Linc Davis
    Level 1 (0 points)
    Apr 5, 2015 11:12 AM in response to Linc Davis

    Thank you so much for your quick input!

     

    Step 1 Response: This is what I found from yesterday's episode (one has not yet happened today). So it looks like it's related to an installation?

     

    4/4/15 8:17:13.246 AM Installer[6689]:  GList Safari 7.100000 is Higher  runtime version  : 7.100000  

    4/4/15 8:17:13.247 AM Installer[6689]: terminateSafari

     

    Step 2 Response: This was the only crash in my log. It happened about a month ago, but if I remember correctly it was related to Safari quitting unexpectedly.

     

    Process:         maspushagent [451]

    Path:            /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/ma spushagent

    Identifier:      maspushagent

    Version:         232.11

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [147]

    Responsible:     maspushagent [451]

    User ID:         501

     

     

    Date/Time:       2015-03-10 16:33:07.697 -0500

    OS Version:      Mac OS X 10.9.5 (13F1066)

    Report Version:  11

    Anonymous UUID: 

     

     

    Sleep/Wake UUID: 8BC12011-F4EE-47FA-AB59-773D6B813411

     

     

    Crashed Thread:  5  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000b00016

     

     

    VM Regions Near 0xb00016:

    -->

        __TEXT                 000000010b153000-000000010b157000 [   16K] r-x/rwx SM=COW  /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/ma spushagent

     

     

    Thread 0:: Dispatch queue: handleRegisterRequestQueue

    0   libsystem_kernel.dylib         0x00007fff871e0a6e semaphore_timedwait_trap + 10

    1   libdispatch.dylib             0x00007fff9287d9be _dispatch_semaphore_wait_slow + 147

    2   maspushagent                   0x000000010b155577 0x10b153000 + 9591

    3   libdispatch.dylib             0x00007fff9287c1bb _dispatch_call_block_and_release + 12

    4   libdispatch.dylib             0x00007fff9287928d _dispatch_client_callout + 8

    5   libdispatch.dylib             0x00007fff9287d7e3 _dispatch_async_redirect_invoke + 154

    6   libdispatch.dylib             0x00007fff9287928d _dispatch_client_callout + 8

    7   libdispatch.dylib             0x00007fff9287b082 _dispatch_root_queue_drain + 326

    8   libdispatch.dylib             0x00007fff9287c177 _dispatch_worker_thread2 + 40

    9   libsystem_pthread.dylib       0x00007fff8eaf4ef8 _pthread_wqthread + 314

    10  libsystem_pthread.dylib       0x00007fff8eaf7fb9 start_wqthread + 13

     

     

    Thread 1:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib         0x00007fff871e5662 kevent64 + 10

    1   libdispatch.dylib             0x00007fff9287b421 _dispatch_mgr_invoke + 239

    2   libdispatch.dylib             0x00007fff9287b136 _dispatch_mgr_thread + 52

     

     

    Thread 2:: Dispatch queue: com.apple.root.default-overcommit-priority

    0   libsystem_kernel.dylib         0x00007fff871e4caa __sigsuspend_nocancel + 10

    1   libdispatch.dylib             0x00007fff928837da _dispatch_sigsuspend + 21

    2   libdispatch.dylib             0x00007fff928837c5 _dispatch_sig_thread + 45

     

     

    Thread 3:: Dispatch queue: handleRegisterRequestQueue

    0   libsystem_kernel.dylib         0x00007fff871e0a6e semaphore_timedwait_trap + 10

    1   libdispatch.dylib             0x00007fff9287d9be _dispatch_semaphore_wait_slow + 147

    2   maspushagent                   0x000000010b155577 0x10b153000 + 9591

    3   libdispatch.dylib             0x00007fff9287c1bb _dispatch_call_block_and_release + 12

    4   libdispatch.dylib             0x00007fff9287928d _dispatch_client_callout + 8

    5   libdispatch.dylib             0x00007fff9287d7e3 _dispatch_async_redirect_invoke + 154

    6   libdispatch.dylib             0x00007fff9287928d _dispatch_client_callout + 8

    7   libdispatch.dylib             0x00007fff9287b082 _dispatch_root_queue_drain + 326

    8   libdispatch.dylib             0x00007fff9287c177 _dispatch_worker_thread2 + 40

    9   libsystem_pthread.dylib       0x00007fff8eaf4ef8 _pthread_wqthread + 314

    10  libsystem_pthread.dylib       0x00007fff8eaf7fb9 start_wqthread + 13

     

     

    Thread 4:: Dispatch queue: NSUserNotificationCenterConnectionQueue

    0   com.apple.Foundation           0x00007fff90399056 __54-[_NSConcreteUserNotificationCenter _serverConnection]_block_invoke + 1

    1   libxpc.dylib                   0x00007fff8dad65cc _xpc_connection_call_event_handler + 58

    2   libxpc.dylib                   0x00007fff8dad51df _xpc_connection_mach_event + 2124

    3   libdispatch.dylib             0x00007fff9287cae2 _dispatch_client_callout4 + 9

    4   libdispatch.dylib             0x00007fff9287d39c _dispatch_mach_msg_invoke + 143

    5   libdispatch.dylib             0x00007fff9287b617 _dispatch_queue_drain + 359

    6   libdispatch.dylib             0x00007fff9287c682 _dispatch_mach_invoke + 154

    7   libdispatch.dylib             0x00007fff9287b617 _dispatch_queue_drain + 359

    8   libdispatch.dylib             0x00007fff9287c9c1 _dispatch_queue_invoke + 110

    9   libdispatch.dylib             0x00007fff9287af87 _dispatch_root_queue_drain + 75

    10  libdispatch.dylib             0x00007fff9287c177 _dispatch_worker_thread2 + 40

    11  libsystem_pthread.dylib       0x00007fff8eaf4ef8 _pthread_wqthread + 314

    12  libsystem_pthread.dylib       0x00007fff8eaf7fb9 start_wqthread + 13

     

     

    Thread 5 Crashed:: Dispatch queue: com.apple.main-thread

    0   libdispatch.dylib             0x00007fff9287900d _os_object_retain + 0

    1   libxpc.dylib                   0x00007fff8dad554a _xpc_connection_enqueue + 24

    2   libxpc.dylib                   0x00007fff8dad548b xpc_connection_send_message + 56

    3   maspushagent                   0x000000010b1556fa 0x10b153000 + 9978

    4   maspushagent                   0x000000010b154d45 0x10b153000 + 7493

    5   com.apple.Foundation           0x00007fff90398912 -[_NSConcreteUserNotificationCenter _sendDelegateMessage:sendToAppDelegate:withObject:] + 134

    6   com.apple.Foundation           0x00007fff90398c7a -[_NSConcreteUserNotificationCenter _remotePushResponse:] + 116

    7   com.apple.Foundation           0x00007fff903991fa __54-[_NSConcreteUserNotificationCenter _serverConnection]_block_invoke_2 + 199

    8   libdispatch.dylib             0x00007fff9287c1bb _dispatch_call_block_and_release + 12

    9   libdispatch.dylib             0x00007fff9287928d _dispatch_client_callout + 8

    10  libdispatch.dylib             0x00007fff9287b673 _dispatch_queue_drain + 451

    11  libdispatch.dylib             0x00007fff9287c9c1 _dispatch_queue_invoke + 110

    12  libdispatch.dylib             0x00007fff9287af87 _dispatch_root_queue_drain + 75

    13  libdispatch.dylib             0x00007fff9287c177 _dispatch_worker_thread2 + 40

    14  libsystem_pthread.dylib       0x00007fff8eaf4ef8 _pthread_wqthread + 314

    15  libsystem_pthread.dylib       0x00007fff8eaf7fb9 start_wqthread + 13

     

     

    Thread 6:

    0   libsystem_kernel.dylib         0x00007fff871e4e6a __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fff8eaf4f08 _pthread_wqthread + 330

    2   libsystem_pthread.dylib       0x00007fff8eaf7fb9 start_wqthread + 13

     

     

    Thread 5 crashed with X86 Thread State (64-bit):

      rax: 0x00007fd6d1c0e260  rbx: 0x00007fd6d1c0e260  rcx: 0x0000000000000040  rdx: 0x00007fd6d1c0e260

      rdi: 0x0000000000b0000a  rsi: 0x0000000000000000  rbp: 0x000000010bc8cc90  rsp: 0x000000010bc8cc68

       r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x00007fd6d1d0a530  r11: 0x0000000000000220

      r12: 0x00007fd6d1c0e000  r13: 0x00007fd6d1c0e9f0  r14: 0x0000000000000000  r15: 0x0000000000b0000a

      rip: 0x00007fff9287900d  rfl: 0x0000000000010246  cr2: 0x0000000000b00016

     

    Logical CPU:     0

    Error Code:      0x00000004

    Trap Number:     14

     

     

     

     

    Binary Images:

           0x10b153000 -        0x10b156fff  maspushagent (232.11) <AA438B2C-8F57-3E49-983A-0262674994B5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/ma spushagent

        0x7fff62e5f000 -     0x7fff62e92817  dyld (239.4) <7AD43B9B-5CEA-3C7E-9836-A06909F9CA56> /usr/lib/dyld

        0x7fff86b08000 -     0x7fff86b15fff  com.apple.Sharing (132.2 - 132.2) <F983394A-226D-3244-B511-FA51FDB6ADDA> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing

        0x7fff86bfc000 -     0x7fff86bfdff7  libSystem.B.dylib (1197.1.1) <E303F2F8-A8CF-3DF3-84B3-F2D0EE41CCF6> /usr/lib/libSystem.B.dylib

        0x7fff86bfe000 -     0x7fff86c09fff  libkxld.dylib (2422.115.10) <AD2E562E-BB12-3AFF-A443-6AD173F03977> /usr/lib/system/libkxld.dylib

        0x7fff86c0a000 -     0x7fff86c0afff  com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

        0x7fff86c45000 -     0x7fff86c8afff  libcurl.4.dylib (78.94.1) <88F27F9B-052E-3375-938D-2603E90D8AD5> /usr/lib/libcurl.4.dylib

        0x7fff86c8b000 -     0x7fff86cb2ffb  libsystem_info.dylib (449.1.3) <7D41A156-D285-3849-A2C3-C04ADE797D98> /usr/lib/system/libsystem_info.dylib

        0x7fff86cb3000 -     0x7fff86ce8ffc  com.apple.LDAPFramework (2.4.28 - 194.5) <4ADD0595-25B9-3F09-897E-3FB790AD2C5A> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP

        0x7fff86dcd000 -     0x7fff86dd5fff  libsystem_dnssd.dylib (522.92.1) <17B03FFD-92C5-3282-9981-EBB28B456207> /usr/lib/system/libsystem_dnssd.dylib

        0x7fff86de4000 -     0x7fff86df6ff7  com.apple.MultitouchSupport.framework (245.13.1 - 245.13.1) <38262B92-C63F-35A0-997D-AD2EBF2F8338> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport

        0x7fff871cf000 -     0x7fff871ebff7  libsystem_kernel.dylib (2422.115.10) <1A75B3AB-3FAE-3D26-922D-726FE6C99F4D> /usr/lib/system/libsystem_kernel.dylib

        0x7fff871ec000 -     0x7fff8723dff7  com.apple.audio.CoreAudio (4.2.1 - 4.2.1) <BE13E840-FB45-3BC2-BCF5-031629754FD5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

        0x7fff8723e000 -     0x7fff87291fff  com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface

        0x7fff87292000 -     0x7fff8731bff7  libsystem_c.dylib (997.90.3) <6FD3A400-4BB2-3B95-B90C-BE6E9D0D78FA> /usr/lib/system/libsystem_c.dylib

        0x7fff8731c000 -     0x7fff87337ff7  libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib

        0x7fff8735c000 -     0x7fff873c8fff  com.apple.framework.IOKit (2.0.1 - 907.100.14) <10932113-9F7E-38A0-A158-A019A555CAC3> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

        0x7fff87421000 -     0x7fff87854ffb  com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore

        0x7fff878f1000 -     0x7fff8795efff  com.apple.SearchKit (1.4.0 - 1.4.0) <B9B8D510-A27E-36B0-93E9-17146D9E9045> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit

        0x7fff8795f000 -     0x7fff87961fff  com.apple.EFILogin (2.0 - 2) <C360E8AF-E9BB-3BBA-9DF0-57A92CEF00D4> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin

        0x7fff87962000 -     0x7fff87c0cff5  com.apple.HIToolbox (2.1.1 - 698) <A388E773-AE7B-3FD1-8662-A98E6E24EA16> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox

        0x7fff87c0d000 -     0x7fff87cd8fff  libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib

        0x7fff87cd9000 -     0x7fff87fc3fff  com.apple.CoreServices.CarbonCore (1077.17 - 1077.17) <3A2E92FD-DEE2-3D45-9619-11500801A61C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore

        0x7fff87fd1000 -     0x7fff87fd4ffc  com.apple.IOSurface (91.2 - 91.2) <4B2308B5-3F40-33BB-851C-A2A168343F6D> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

        0x7fff87fd5000 -     0x7fff87fd9ff7  libGIF.dylib (1044) <7E51DFC3-740A-3CD3-98A1-1EC510A4A055> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

        0x7fff87fda000 -     0x7fff87fdfff7  libunwind.dylib (35.3) <78DCC358-2FC1-302E-B395-0155B47CB547> /usr/lib/system/libunwind.dylib

        0x7fff87fe0000 -     0x7fff88061fff  com.apple.CoreSymbolication (3.0.1 - 141.0.6) <B594EF34-A1A3-3631-914E-6FD129291983> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication

        0x7fff88071000 -     0x7fff8809fff7  com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face

        0x7fff88172000 -     0x7fff88172ffd  libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib

        0x7fff88358000 -     0x7fff88389fff  com.apple.MediaKit (15 - 709) <23E33409-5C39-3F93-9E73-2B0E9EE8883E> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit

        0x7fff887d9000 -     0x7fff887e5ff7  com.apple.OpenDirectory (10.9 - 173.90.1) <F08601E8-F7E8-3222-AD05-6A26003779CF> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

        0x7fff88825000 -     0x7fff88831ffb  com.apple.AppleFSCompression (56.92.1 - 1.0) <066255FD-DBD1-3041-8DDA-7AFC41C9096D> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression

        0x7fff88832000 -     0x7fff88867fff  libssl.0.9.8.dylib (52.8.1) <AE21E7AA-9CB1-3007-8A3F-D1AF367BBE5E> /usr/lib/libssl.0.9.8.dylib

        0x7fff888c5000 -     0x7fff888ccffb  libcopyfile.dylib (103.92.1) <CF29DFF6-0589-3590-834C-82E2316612E8> /usr/lib/system/libcopyfile.dylib

        0x7fff888cd000 -     0x7fff888e5ff7  com.apple.GenerationalStorage (2.0 - 160.3) <64749B08-0212-3AC8-9B49-73D662B09304> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage

        0x7fff888e6000 -     0x7fff888f7ff7  libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib

        0x7fff889f7000 -     0x7fff88a01ff7  com.apple.CrashReporterSupport (10.9 - 539) <B25A09EC-A021-32EC-86F8-05B4837E0EDE> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport

        0x7fff88e2b000 -     0x7fff88e2cff7  libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib

        0x7fff88e2d000 -     0x7fff88e31ff7  libcache.dylib (62) <BDC1E65B-72A1-3DA3-A57C-B23159CAAD0B> /usr/lib/system/libcache.dylib

        0x7fff88e32000 -     0x7fff88f0fff7  libcrypto.0.9.8.dylib (52.8.1) <52B36740-372F-3AF6-99E4-B1A24A3C9954> /usr/lib/libcrypto.0.9.8.dylib

        0x7fff88f24000 -     0x7fff8900efff  libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib

        0x7fff8900f000 -     0x7fff89068fff  libTIFF.dylib (1044) <FBC5800B-7F34-3755-A44E-7B37B3E0B32E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

        0x7fff89069000 -     0x7fff89070fff  com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

        0x7fff891ef000 -     0x7fff89453ffd  com.apple.security (7.0 - 55471.14.27) <714CB117-0BFD-3717-A2F4-2D58E09DF803> /System/Library/Frameworks/Security.framework/Versions/A/Security

        0x7fff8945d000 -     0x7fff89476ff7  com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity

        0x7fff8950a000 -     0x7fff8950cfff  libCVMSPluginSupport.dylib (9.6.1) <FB37F4C4-1E84-3349-BB03-92CA0A5F6837> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib

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        0x7fff9043c000 -     0x7fff9044afff  com.apple.opengl (9.6.1 - 9.6.1) <B22FA400-5824-36AF-9945-5FEC31995A0E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

        0x7fff904b2000 -     0x7fff904c1ff8  com.apple.LangAnalysis (1.7.0 - 1.7.0) <8FE131B6-1180-3892-98F5-C9C9B79072D4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

        0x7fff9056c000 -     0x7fff90579ff7  libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib

        0x7fff905a2000 -     0x7fff905a3fff  libunc.dylib (28) <62682455-1862-36FE-8A04-7A6B91256438> /usr/lib/system/libunc.dylib

        0x7fff905a4000 -     0x7fff905a9fff  com.apple.DiskArbitration (2.6 - 2.6) <A4165553-770E-3D27-B217-01FC1F852B87> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

        0x7fff905aa000 -     0x7fff905e2ff7  com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices

        0x7fff90917000 -     0x7fff909a2ff7  com.apple.SoftwareUpdate.framework (6 - 574.6) <A83587ED-67AE-3FB0-9494-6EAEFEF4B17D> /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareU pdate

        0x7fff90a16000 -     0x7fff90bfbfff  com.apple.CoreFoundation (6.9 - 855.17) <729BD6DA-1F63-3E72-A148-26F21EBF52BB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

        0x7fff90bfc000 -     0x7fff90bfdff7  libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib

        0x7fff90fe4000 -     0x7fff90feffff  libGL.dylib (9.6.1) <4B65BF9F-F34A-3CD1-94E8-DB26DAA0A59D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

        0x7fff90ff0000 -     0x7fff91012fff  com.apple.framework.familycontrols (4.1 - 410) <4FDBCD10-CAA2-3A9C-99F2-06DCB8E81DEE> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols

        0x7fff91013000 -     0x7fff9103cff7  libc++abi.dylib (49.1) <21A807D3-6732-3455-B77F-743E9F916DF0> /usr/lib/libc++abi.dylib

        0x7fff91048000 -     0x7fff9106dff7  com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library

        0x7fff910c5000 -     0x7fff91134ff1  com.apple.ApplicationServices.ATS (360 - 363.3) <546E89D9-2AE7-3111-B2B8-2366650D22F0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS

        0x7fff91135000 -     0x7fff91198ffb  com.apple.SystemConfiguration (1.13.1 - 1.13.1) <2C8E1A73-5AD6-3A7D-8ED8-D6755555A993> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

        0x7fff91199000 -     0x7fff911a1ffc  libGFXShared.dylib (9.6.1) <25BBF325-AC57-3BAA-9427-2D14CC243AE6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib

        0x7fff911a2000 -     0x7fff911b0fff  com.apple.CommerceCore (1.0 - 42) <ACC2CE3A-913A-39E0-8344-B76F8F694EF5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore

        0x7fff911b1000 -     0x7fff912e1ff7  com.apple.desktopservices (1.8.3 - 1.8.3) <225BEC20-F8E0-3F22-9560-890A1A5B9050> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv

        0x7fff912e2000 -     0x7fff912ebffb  libsystem_notify.dylib (121.20.1) <9B34B4FE-F5AD-3F09-A5F0-46AFF3571323> /usr/lib/system/libsystem_notify.dylib

        0x7fff9134b000 -     0x7fff9161cff4  com.apple.CoreImage (9.4.0) <2C636ECD-0F1A-357C-9EFF-0452476FDDF5> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage

        0x7fff916a6000 -     0x7fff9197afc7  com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage

        0x7fff919ae000 -     0x7fff919afffb  libremovefile.dylib (33) <3543F917-928E-3DB2-A2F4-7AB73B4970EF> /usr/lib/system/libremovefile.dylib

        0x7fff91bfa000 -     0x7fff91d4eff3  com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <69B273E8-5A8E-3FC7-B807-C16B657662FE> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

        0x7fff91d4f000 -     0x7fff91d91ff7  libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib

        0x7fff91d92000 -     0x7fff91dabff7  com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

        0x7fff91f4d000 -     0x7fff9286d30b  com.apple.CoreGraphics (1.600.0 - 599.35.6) <07F8BE29-8352-30DE-A136-FD8CE9526B8A> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

        0x7fff92878000 -     0x7fff92892fff  libdispatch.dylib (339.92.1) <C4E4A18D-3C3B-3C9C-8709-A4270D998DE7> /usr/lib/system/libdispatch.dylib

        0x7fff92b35000 -     0x7fff92b45fff  libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib

        0x7fff92bfa000 -     0x7fff92c83fff  com.apple.ColorSync (4.9.0 - 4.9.0) <B756B908-9AD1-3F5D-83F9-7A0B068387D2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync

        0x7fff92fc1000 -     0x7fff93179ffb  libicucore.A.dylib (511.35) <6F097DA7-147C-32A1-93D2-728A64CF0DC2> /usr/lib/libicucore.A.dylib

        0x7fff9317a000 -     0x7fff931dfffb  com.apple.Heimdal (4.0 - 2.0) <C28DBCAE-01AC-363A-9046-3BD33F225526> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

        0x7fff931e0000 -     0x7fff93226fff  com.apple.DiskManagement (6.1 - 744.1) <3DD4CD10-4476-334C-8C4B-991A85AAC272> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement

        0x7fff9323e000 -     0x7fff935b5ff6  com.apple.JavaScriptCore (9537 - 9537.78.1) <8623A109-9E9D-3E3B-A8E1-6EE447C0110C> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

        0x7fff935b6000 -     0x7fff93641ff7  libCoreStorage.dylib (380.70.2) <BD993BC8-ED54-3DC1-B28B-3B6AC77E8E5C> /usr/lib/libCoreStorage.dylib

        0x7fff936a2000 -     0x7fff936f0fff  libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib

        0x7fff936f1000 -     0x7fff936f3ff7  libquarantine.dylib (71) <7A1A2BCB-C03D-3A25-BFA4-3E569B2D2C38> /usr/lib/system/libquarantine.dylib

        0x7fff9372c000 -     0x7fff9372efff  libRadiance.dylib (1044) <461482C9-CADB-3B36-B023-597C64AD4B00> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib

        0x7fff9372f000 -     0x7fff9372fffd  com.apple.audio.units.AudioUnit (1.10 - 1.10) <68B21135-55A6-3563-A3D6-3E692A7DEB7F> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

        0x7fff9442b000 -     0x7fff9442cfff  liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib

        0x7fff9442d000 -     0x7fff9442dfff  com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

        0x7fff9442f000 -     0x7fff9445efff  com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s

        0x7fff9445f000 -     0x7fff9446cff0  libbz2.1.0.dylib (29) <0B98AC35-B138-349C-8063-2B987A75D24C> /usr/lib/libbz2.1.0.dylib

        0x7fff9446d000 -     0x7fff9447ffff  com.apple.login (3.0 - 3.0) <8342C3B7-8363-36BE-B5B6-CD81166AEC24> /System/Library/PrivateFrameworks/login.framework/Versions/A/login

        0x7fff944eb000 -     0x7fff944eefff  libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib

        0x7fff944ef000 -     0x7fff945d3ff7  com.apple.coreui (2.2 - 231.1) <187DF89C-8A64-366D-8782-F90315FA3CD7> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

        0x7fff945d4000 -     0x7fff9464bfff  com.apple.CoreServices.OSServices (600.4 - 600.4) <C63562F5-6DF5-3EE9-8897-FF61A44C8251> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices

     

     

    External Modification Summary:

      Calls made by other processes targeting this process:

        task_for_pid: 0

        thread_create: 0

        thread_set_state: 0

      Calls made by this process:

        task_for_pid: 0

        thread_create: 0

        thread_set_state: 0

      Calls made by all processes on this machine:

        task_for_pid: 1001

        thread_create: 1

        thread_set_state: 0

     

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=165.7M resident=113.8M(69%) swapped_out_or_unallocated=51.9M(31%)

    Writable regions: Total=55.7M written=364K(1%) resident=672K(1%) swapped_out=0K(0%) unallocated=55.1M(99%)

     

    REGION TYPE                      VIRTUAL

    ===========                      =======

    Dispatch continuations             8192K

    Kernel Alloc Once                     4K

    MALLOC                             36.3M

    MALLOC (admin)                       32K

    STACK GUARD                          28K

    Stack                              67.1M

    VM_ALLOCATE                          32K

    __DATA                             20.5M

    __IMAGE                             528K

    __LINKEDIT                         66.2M

    __TEXT                             99.5M

    __UNICODE                           544K

    shared memory                         4K

    ===========                      =======

    TOTAL                             298.8M

     

     

     

     

    System Profile:

    Model: MacBookPro9,2, BootROM MBP91.00D3.B09, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f44

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)

    Bluetooth: Version 4.2.7f4 15112, 3 services, 15 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: APPLE HDD HTS545050A7E362, 500.11 GB

    Serial ATA Device: MATSHITADVD-R   UJ-8A8

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: Hub

    USB Device: Hub

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: IR Receiver

    Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Apr 5, 2015 1:38 PM in response to crystallinepix
    Level 10 (207,926 points)
    Applications
    Apr 5, 2015 1:38 PM in response to crystallinepix

    You installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.

    Back up all data before proceeding.

    Malware is always changing to get around the defenses against it. In addition to the files listed in the support article, you may also have to remove the following in the same way:

    ~/Library/LaunchAgents/com.Installer.completer.download.plist
    ~/Library/LaunchAgents/com.Installer.completer.ltvbit.plist
    ~/Library/LaunchAgents/com.Installer.completer.update.plist
    ~/Library/Application Support/IM.Installer/Completer.app 

    One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.

    After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.

    If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.

    If you find Apple's instructions too hard to follow, ask for an alternative that doesn't require you to trust a black-box application without knowing what it does.

    Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.

    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

    Still in System Preferences, open the App Store or Software Update pane and check the box marked

              Install system data files and security updates (OS X 10.10 or later)

    or

              Download updates automatically (OS X 10.9 or earlier)

    if it's not already checked.

  • by crystallinepix,

    crystallinepix crystallinepix Apr 5, 2015 1:50 PM in response to Linc Davis
    Level 1 (0 points)
    Apr 5, 2015 1:50 PM in response to Linc Davis

    Thank you very much for your help! I've followed all of your instructions and double checked that when I pasted the "Go To ___" commands, which you and the alternative article provided, that none of the folders could be found. I've also double checked all of my security settings and it seemed that they should have worked in the first place, only allowing content from apple approved sites. Either way, I will be on the look out for these things in the future, to be sure!

     

    I will post on this thread again if I have any more problems throughout this upcoming week. Thank you once again for all your help!