Q: I just bought a MacBook Pro. Using USB port to print off of Canon MP 990, but it won't scan. I've tried closing down and restarting. Any other suggestions?
I just bought a MacBook Pro. Using USB port to print off of Canon MP 990, printer works but it won't scan. I've tried closing down and restarting. Any other suggestions?
MacBook Pro (Retina, 13-inch,Early 2015), OS X Yosemite (10.10.2), Printer Canon MP990
Posted on Apr 4, 2015 11:11 AM
Community Specialists
Good Morning nataliefrommadison,
I understand you are able to print, but not scan, with your Canon MP 990 printer connected via USB. Are you trying to use the Canon software for this?
I see your printer in the list of compatible printers below, but only for printing, not scanning.
OS X: Printer and scanner software available for download - Apple Support
https://support.apple.com/en-us/HT201465
Canon MP990 series * 12.3.0.0 P
Have you tried scanning using the Image Capture application that is already installed on your Mac? I've highlighted the key information here for you. Click on the article for complete details.
Mac Basics: Using a scanner - Apple Support
https://support.apple.com/en-sa/HT4505
How to scan
Note: This article discusses scanning via the Image Capture application (located in the Applications folder). Scanning with other applications such as Preview is a very similar process.
Simplified scan mode
In the "simplified" scanner interface, follow these steps:
- Place the item(s) you would like to scan on the scanner bed.
- Open Image Capture by clicking Launchpad in the Dock and typing Image Capture in the search field.
- OS X Mountain Lion: If your scanner has a document feeder, you can check "Use Document Feeder" to scan via the feeder instead of the flatbed.
OS X Lion and earlier: If your scanner supports different modes, you will see a "Mode:" pop-up menu in Image Capture. Modes may include Flatbed, Transparency Positive, Transparency Negative, and more.- OS X Mountain Lion: By default, Image Capture will scan to the system's default page size such as "US Letter", and scan the whole page. Click for other options such as "Detect Enclosing Box" or "Detect Separate Items".
OS X Lion and earlier: Choose "Detect Separate Items" from the "Auto selection" pop-up menu to have scanned objects automatically selected and straightened. Each item will also be stored in a separate file. Tip: Objects with high contrast edging will increase the accuracy of auto-selection. "Detect Enclosing Box" from the "Auto selection" pop-up menu to include all the items on the scanner bed in one image.- Choose where to save the scanned images from the "Scan To:" pop-up menu:
- A folder of your choosing. A number of folders are already pre-configured or choose "Other…" to select the folder you want.
- An application such as iPhoto, Aperture, or Preview.
- Mail application, to have each of your scanned images put into its own email message.
- Click "Scan" to scan.
Note: The scanned items will become JPEG images incrementally named: scan1.jpeg, scan2.jpeg, and so forth.
Cheers!
- Judy
Posted on Apr 7, 2015 2:50 PM