al.samarraie

Level 1 (0 points)

Q: FaceTime Disappeared

I have iphone 5s I bought it from Iraq, FaceTime was working fine, but when i moved to turkey and installed Turkcell simcard facetime disappeared !!

and when i re-inserting iraqi simcard facetime show up !!

i called the carrier of turkcell and they don't have problem with facetime.

and note that my friends with me from Iraq have installed turkcell in there iphone and facetime didn't disappeared !!

anyone help please

iPhone 5s, iOS 8.2

Posted on Apr 8, 2015 1:53 AM

I have this question too

Q: FaceTime Disappeared

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by KiltedTim,

KiltedTim Apr 8, 2015 3:46 AM in response to al.samarraie
Level 9 (55,946 points)

Mac OS X

Apr 8, 2015 3:46 AM in response to al.samarraie

That's because you left the country of original sale.

See the footnotes on this page: Wireless carrier support and features for iPhone in the Middle East - Apple Support

FaceTime may be unavailable if your device originates from this region and becomes unlocked or is used in another country.
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by al.samarraie,

al.samarraie Apr 8, 2015 7:56 AM in response to KiltedTim
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Apr 8, 2015 7:56 AM in response to KiltedTim

But my friend are form Iraq and they are now in turkey and there facetime working fine !
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by ChrisJ4203,

ChrisJ4203 Apr 8, 2015 7:58 AM in response to al.samarraie
Level 9 (58,926 points)

iPhone

Apr 8, 2015 7:58 AM in response to al.samarraie

More than likely they are using gray market devices that were purchased for use in another country, to get around the FaceTime restrictions.
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by al.samarraie,

al.samarraie Apr 8, 2015 8:03 AM in response to ChrisJ4203
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Apr 8, 2015 8:03 AM in response to ChrisJ4203

Aha thanks Man
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