imrishav

Q: authorizing my new computer

AuthoI am not able to authorize my computer when i do so i get this message "we could not complete your itunes store request.Unknown Error occurred (-50)

iPod touch, iOS 7.0.2

Posted on Apr 6, 2015 11:52 AM

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Q: authorizing my new computer

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  • by alex_h1,

    alex_h1 alex_h1 Apr 9, 2015 10:59 AM in response to imrishav
    Community Specialists
    Apr 9, 2015 10:59 AM in response to imrishav

    Hello imrishav,

     

    Thanks for using Apple Support Communities.

     

    If you're getting Error (-50) when trying to use the iTunes Store, then I'd like you to please configure the firewall or virus protection to allow the following web addresses through.

     

     

    This can happen when a connection timeout occurs while you're downloading purchased content from the iTunes Store. For example, certain types of software may affect how a computer sends and receives information from the Internet:

    • Firewalls
    • Web Accelerators
    • Ad Filters
    • Virus Protection Software

    If you have any of the software listed above and you can't access the iTunes Store or complete your download, you'll need to configure the software to allow iTunes to connect to the Internet and to allow the following domains to send and receive data from the Internet:

    • itunes.apple.com
    • ax.itunes.apple.com
    • albert.apple.com
    • gs.apple.com
    • deimos3.apple.com
    • phobos.apple.com

    Refer to the documentation that came with that software and, if necessary, contact the software's manufacturer.

     

    iTunes Store: "Error (-50)" when downloading purchased content - Apple Support

     

    Take care,

    Alex H.