andreifrommiami

Q: ATV 2 remote doesn't work. No light flashing on ATV2 when control is being used

I've changed the baterry , but still there is no connection between the remote and ATV ! the white light on atv is on when I press any button on remote there is no response! Tryied to pair tryied to reset , there is no blink from the Atv !

thanks

Apple TV

Posted on Apr 6, 2015 3:45 PM

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Q: ATV 2 remote doesn't work. No light flashing on ATV2 when control is being used

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  • by braden85,Solvedanswer

    braden85 braden85 Apr 9, 2015 12:58 PM in response to andreifrommiami
    Community Specialists
    Apr 9, 2015 12:58 PM in response to andreifrommiami

    Hi andreifrommiami,

     

    I understand that you are having some issues with your remote and your Apple TV. I have an article for you that will help you troubleshoot this issue:

    If you're using the remote with an Apple TV

    When you use the Apple Remote with Apple TV, make sure of the following:

     

    • If you’ve paired Apple TV and an Apple Remote, make sure you’re using the paired remote:
      • If you’re using the paired remote and the Apple TV status light flashes white, the problem isn’t with the remote.
      • If you’re using an unpaired remote, the Apple TV status light flashes amber.
    • If you’ve paired Apple TV and an Apple Remote, and you can’t find the paired remote, set Apple TV to work with any remote by pressing and holding the Menu and Previous/Rewind buttons for 6 seconds.
    • Point the remote directly at Apple TV.
    • Make sure the IR receiver on the front of Apple TV isn’t blocked.
    • Another remote may be paired with Apple TV. You may want to unpair the remote and then pair it again.

    • If Apple TV displays a picture of a remote and a warning ( ) symbol, you need to replace the battery in the remote. See "How to replace the Apple Remote battery" for steps to replace the battery.

    Troubleshooting the Apple Remote - Apple Support

    https://support.apple.com/en-us/HT204492

     

    Thanks for using the Apple Support Communities!

     

    Cheers,

     

    Braden

  • by andreifrommiami,

    andreifrommiami andreifrommiami Apr 9, 2015 1:33 PM in response to braden85
    Level 1 (0 points)
    Apr 9, 2015 1:33 PM in response to braden85

    Braden , thanks a lot, I've tryied everything, the problem was actually the broken remote control ! They just gave me a new one !

    thanks a lot !

  • by braden85,

    braden85 braden85 Apr 11, 2015 2:55 PM in response to andreifrommiami
    Community Specialists
    Apr 11, 2015 2:55 PM in response to andreifrommiami

    No problem, andreifrommiami! I'm glad the issue was finally resolved. Thanks for being a part of the Apple Support Communities!

     

    Regards,

    Braden