Q: MacBook Pro Sound not working

Hi, I have a MacBook pro and was listening to something on itunes and now the sound is not working on anything. I tried different sites and earphones. I checked the settings in system preferences and all is correct there. Does anyone have any tips for trouble shooting?

Thanks.

MacBook Pro, OS X Yosemite (10.10.2)

Posted on Apr 6, 2015 3:35 PM

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by brenden dv,

brenden dv Apr 9, 2015 12:45 PM in response to yasmin6669
Community Specialists

Apr 9, 2015 12:45 PM in response to yasmin6669

Hello yasmin6669,

I'm sorry to hear you are having these issues with your Mac. I also apologize, I'm a bit unclear on the exact nature or scope of the issue you are describing, or exactly what you are seeing in System Preferences. If you are not hearing any sound or audio from your computer at all, including from the internal speakers, you may find the information and troubleshooting steps outlined in the following articles helpful:

OS X Yosemite: If you can’t hear sound from your speakers
Troubleshooting issues with no audio from built-in speakers on Macs - Apple Support

Sincerely,
- Brenden
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