TommieOSX12345

Q: Trackpad extremely choppy after 10.10.3 upgrade, no issues before.

Hello. My trackpad is extremely choppy after upgrading to 10.10.3. The cursor skips all over the place, make the computer almost not useable. Anyone else see this issue? The older Apple Mouse seems to work much better. Thanks.

iMac (27-inch, Late 2013), OS X Yosemite (10.10.3), null

Posted on Apr 9, 2015 4:46 PM

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Q: Trackpad extremely choppy after 10.10.3 upgrade, no issues before.

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  • by Linc Davis,

    Linc Davis Linc Davis Apr 9, 2015 7:49 PM in response to TommieOSX12345
    Level 10 (208,000 points)
    Applications
    Apr 9, 2015 7:49 PM in response to TommieOSX12345

    There are several possible causes for this issue. Please take each of the following steps that you haven't already tried until it's resolved. Some may not apply in your case.

    1. Follow the instructions in this support article, and also this one, if applicable. A damaged or defective AC adapter could be the cause, even if it's the right kind.

    2. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and in that case the unit must be serviced or replaced.

    3. Open the Bluetooth pane in System Preferences and delete all pointing devices other than the trackpad, if applicable. Disconnect any USB pointing devices. By a "pointing device," I mean a peripheral that moves the cursor, such as a trackpad, mouse, trackball, or graphics tablet. A plain keyboard is not a pointing device.

    4. If your model has an infrared receiver for use with an Apple Remote, disable it.

    5. Start up in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you restart as usual, stop here and post your results. Do the same if you can't start in safe mode. If there was no difference in safe mode, go on to the next step.

    6. Reset the System Management Controller.

    7. If you're using a Bluetooth trackpad or mouse, investigate potential sources of interference, including USB 3 devices.

    8. A swollen battery in a portable computer can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.

    9. A defective peripheral device or a damaged cable can cause the built-in trackpad of a MacBook to behave erratically. If you're using any wired peripherals, disconnect them one at a time and test.

    10. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.

    11. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.

    12. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.

  • by Dennis Enevoldsen,

    Dennis Enevoldsen Dennis Enevoldsen Apr 11, 2015 2:38 AM in response to TommieOSX12345
    Level 1 (0 points)
    Apr 11, 2015 2:38 AM in response to TommieOSX12345

    Hi all,

     

    I have the exact same issue after upgrading to 10.10.3 and nothing from the list of Linc Davis has helped!

     

    Anyone else?

  • by TommieOSX12345,

    TommieOSX12345 TommieOSX12345 Apr 11, 2015 5:17 AM in response to Dennis Enevoldsen
    Level 1 (5 points)
    Apr 11, 2015 5:17 AM in response to Dennis Enevoldsen

    My issue seems to come and go after I have used the computer for awhile after a restart. I also noticed that the trackpad is losing connectivity to the computer a lot, bluetooth issue. None of the above from Linc worked for me. I am now trying a more drastic measure and formatting my HD and re-installing from scratch.

  • by TommieOSX12345,

    TommieOSX12345 TommieOSX12345 Apr 11, 2015 6:43 AM in response to TommieOSX12345
    Level 1 (5 points)
    Apr 11, 2015 6:43 AM in response to TommieOSX12345

    Re-formating and re-installing did nothing for my issue, works for a few minutes and then gets choppy again. I am using the magic mouse for now.

  • by Dennis Enevoldsen,

    Dennis Enevoldsen Dennis Enevoldsen Apr 11, 2015 6:54 AM in response to TommieOSX12345
    Level 1 (0 points)
    Apr 11, 2015 6:54 AM in response to TommieOSX12345

    How can we make sure Apple knows about the issue? I have tried to find a way to write this bug to Apple, but I can only find ways to call them.

     

    Do you have a link to report this error in writing?

  • by TommieOSX12345,

    TommieOSX12345 TommieOSX12345 Apr 11, 2015 9:06 AM in response to Dennis Enevoldsen
    Level 1 (5 points)
    Apr 11, 2015 9:06 AM in response to Dennis Enevoldsen

    Not sure, short of calling them maybe?

  • by BPC,

    BPC BPC Apr 11, 2015 9:47 AM in response to TommieOSX12345
    Level 1 (25 points)
    Apr 11, 2015 9:47 AM in response to TommieOSX12345

    I saved this info from another post:

     

    How to Report a Bug in Apple Software

    Here are the places to report bugs:

    Get an account at

    http://developer.apple.com/  then submit a bug report to http://bugreporter.apple.com/

    Once on the bugreporter page,

       -- click on New icon

       -- See if you need to attach a log file or log files, clicking on Show instructions for gathering logs.

       -- Scroll down to find the area or application that matches the problem.

  • by AL STGO,

    AL STGO AL STGO Apr 11, 2015 4:45 PM in response to TommieOSX12345
    Level 1 (0 points)
    Apr 11, 2015 4:45 PM in response to TommieOSX12345

    My issues with the trackpad have been resolved by putting new or recharged batteries in both the trackpad and the keyboard.  If the batteries in the keyboard are weak, it may interfere with the bluetooth operation. I reached this conclusion because I put fully recharged rechargeable batteries in the trackpad and it continued to lag.  Then I noticed that the batteries in by keyboard were at 23%. I recharged those and reinstalled them and now everything works great. Hope this helps.

  • by gunverth,

    gunverth gunverth Apr 12, 2015 7:56 AM in response to AL STGO
    Level 1 (18 points)
    Mac OS X
    Apr 12, 2015 7:56 AM in response to AL STGO

    I also noticed 10.10.3 started complaining about a suddenly low battery charge in the keyboard, mouse and trackpad. Change all them but no luck. Not even with cabled keyboard and mouse. Also did a Safe Boot where all devices behaved normal.
    I then clearly noticed that the erratic and "jumpy" behaviour started when Safari or anything that uses WebKit (like Chrome) was started. Did a rough deletion of plug-ins in both "Internet Plug-Ins" folders and problem still persists. As long as I don´t start "WebKit-anything", it works OK.

  • by Peter 0563,

    Peter 0563 Peter 0563 Apr 12, 2015 3:03 PM in response to TommieOSX12345
    Level 1 (4 points)
    Apr 12, 2015 3:03 PM in response to TommieOSX12345

    On my iMac this also started happening after the 10.10.3 update.

     

    I've noticed something very strange happening in the bluetooth menu. I have only two Bluetooth devices set up on my iMac: Keyboard and Mouse.

    It's not linked to my iphone or ipad, although both of these will probably use Bluetooth to advertise their Continuity Handoff information.

     

    Whenever the trackpad gets choppy and I look in the bluetooth menu item, I will however see another device connected: my partner's iPhone or even his iPad.

    I have never connected that iPhone to my iMac in any way. It's not set up in my Bluetooth preferences and my iMac's not in his Bluetooth settings either.

    Yet in the menu item it shows as connected, next to my keyboard and mouse. If there I select to disconnect from it - the choppy trackpad movement stops immediately.

    The remedy doesn't seem to last forever, though. It keeps reconnecting  every now and then

  • by Corrode,

    Corrode Corrode Apr 13, 2015 4:33 PM in response to TommieOSX12345
    Level 1 (0 points)
    Apr 13, 2015 4:33 PM in response to TommieOSX12345

    I was just going to write that resetting the SMC controller fixed my issue when my trackpad went back to the same choppy response as I tried to click "reply". Fixed it for a few hours and then the issue returned. Hoping for a fix in this thread!

  • by gunverth,

    gunverth gunverth Apr 14, 2015 3:26 AM in response to TommieOSX12345
    Level 1 (18 points)
    Mac OS X
    Apr 14, 2015 3:26 AM in response to TommieOSX12345

    Strange. All the problems with Bluetooth devices and 10.10.3 are suddenly gone. Checked six machines and they're all OK now.

    No actions done by me at all.

  • by genkiz,

    genkiz genkiz Apr 16, 2015 10:55 PM in response to Peter 0563
    Level 1 (0 points)
    Apr 16, 2015 10:55 PM in response to Peter 0563

    Exactly the same symptom as I have here, very frustrated.

  • by Jacjacjacjac,

    Jacjacjacjac Jacjacjacjac Apr 17, 2015 4:00 AM in response to TommieOSX12345
    Level 1 (0 points)
    Apr 17, 2015 4:00 AM in response to TommieOSX12345

    I have tried resetting the PRAM and it seems to be working at present, only just done it though, maybe worth a try. Turn Mac of, restart and press cmd/alt/p/r on restart and wait for second start up noise.

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