HT201354: If you forgot your Apple ID

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barbi10

Q: my cc and cash

had my itunes id highjacked since dec 2014 and every time i ask for som help even beggig for som help to get my id back ,the custmer care kept asking me same strange sequity ustions ,and when i didnt answer corectyl ,they said the RESCUE EMAIL i had wroth nothing, even the fact i got all purcahses history during last year and over 2k usd purchases i had many cases nombers and ech time they promise to help but non could resolve my issue or even resue my id!!! my 620 usd my cc and my perosnal stuff all gone and Non could help or even fffer help, i hope that they will take a resonbale action before filing offical case as chargeback and also my personal stuff and my money been disbaled and they dont want to give it back ,my case nombers is 71****282 and case nomber76****607

** i spoke with 5 dividers and non of them could understand my issue or tried to resolve it!!!


<Edited By Host>

itunes purchases , iOS 4.3.2, stolen cedit my old id

Posted on Apr 10, 2015 1:14 PM

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Q: my cc and cash

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  • by King_Penguin,

    King_Penguin King_Penguin Apr 10, 2015 1:12 PM in response to barbi10
    Level 10 (135,475 points)
    iTunes
    Apr 10, 2015 1:12 PM in response to barbi10

    For info we are fellow users here on these forums, you're not talking to iTunes Support nor Apple.

     

    Do you have a rescue email address on your account (alternate email addresses are different) ? If you do then you can use it to reset your account's password (http://iforgot.apple.com), and its security questions : If you forgot the answers to your Apple ID security questions - Apple Support

     

    If not then only Support can potentially get you access to your account, and to do that they need to confirm your id and that it's your account - if they can't do that then they won't be able to give you access to it.

     

    Contacting Apple about account security : Contact Apple for help with Apple ID account security - Apple Support

     

    Having a list of order numbers is not proof of ownership of an account, if your account has been hacked and they have access to the account then they can get a list of the account's purchases and their order numbers, dates and prices from it

     

    (I've asked for your post to be moved to the iTunes Store forum, where you've posted is for questions about the iTunes U app.)