HT204088: See your purchase history in the iTunes Store on a Mac or PC
Learn about See your purchase history in the iTunes Store on a Mac or PC
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Helpful answers
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Apr 11, 2015 10:00 AM in response to Ars7by ChrisJ4203,You don't, if it is asking you for your passcode. Have you tried importing the photos instead of trying to backup? While this is a trusted computer, have you ever backed up and/or imported photos to this computer in the past?
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Apr 11, 2015 10:10 AM in response to Ars7by Ars7,No I have never backed up it before but I really want to back up it now and save my photos can you suggest other way to back up my photos?
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Apr 11, 2015 10:11 AM in response to ChrisJ4203by Ars7,No I have never backed up it before but I really want to back up it now and save my photos can you suggest other way to back up my photos?
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Apr 11, 2015 10:12 AM in response to Ars7by ChrisJ4203,If you cannot get into the phone, there is no way to access it. You have to unlock the phone before you can back it up the first time. You have to unlock it to be able to import the photos as well. The only alternative you have is to remember the passcode. If you cannot remember the passcode, the only way to be able to access the device is to restore it as new to remove the passcode.
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Apr 11, 2015 10:16 AM in response to ChrisJ4203by Ars7,thank you for your support. I think apple should create forget password option
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Apr 11, 2015 10:20 AM in response to Ars7by ChrisJ4203,The passcode is a security feature. Creating a workaround just allows for exploitation and the possibility to steal data. Let me ask you this, how long have you had the phone? How long have the photos been on the phone. iTunes and iCloud provide you several options for backing up your device, and the iCloud one does not require any input from you after the initial setup. You just connect it to power and Wi-Fi, such as going to bed at night, and lock the screen. The device will automatically backup ever day.