HT201269: Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch

Learn about Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch
Juliaalaska

Q: My iPhone 4S has a broken screen and it will not let me back up my files because I had a lock on the screen that I cannot unlock, how can I back up my files from my iPhone to my computer?

My iPhone 4S has a broken screen and it will not let me back up my files because I had a lock on the screen that I cannot unlock, how can I back up my files from my iPhone to my computer? I hooked it up to my computer and it won't let me back up files because my iPhone has a password, I must unlock it first before I can back up my files, but I can't unlock my phone because it is broken and some of the screen is blacked out.

iPhone 4S

Posted on May 5, 2013 8:15 PM

Close

Q: My iPhone 4S has a broken screen and it will not let me back up my files because I had a lock on the screen that I cannot unlock, ... more

  • All replies
  • Helpful answers