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All replies
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Helpful answers
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Dec 20, 2014 6:42 AM in response to zackniazby Tkhamseh,I Have the same issue , im thinkg of returning the new iphone6 64.
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Dec 23, 2014 8:51 AM in response to zackniazby ksaumer,I was having the same issue and realized that it began right after I had a new screen protecter put on my phone.
Sure enough, I checked and it had been put on carelessly and was actually covering the covering the receiver at
the top of phone. Removed it and replaced it properly and now works just great.
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Mar 2, 2015 4:48 PM in response to zackniazby ay.z,I just got a 6 plus, and was having low audio issues. Could barely hear callers, even with phone pressed to my ear. Ironically the loudspeaker worked perfectly. After trying many of the fixes in this forum, I realized that the problem was the factory protective covering which I left on the phone to protect it from damage (while waiting for the case I ordered online to arrive), was blocking the sound from the phone!! Once it was removed, the phone worked fine.
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Apr 11, 2015 4:40 PM in response to ay.zby sturner,TTry this.
Settings > General > Accessibility. Under interaction Call Audio Routing, and select Headset.
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Apr 11, 2015 4:49 PM in response to sturnerby Stoker,Thanks,, will let you know in next couple of days how that works
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Apr 18, 2015 8:19 PM in response to Stokerby Stoker,This seems to work,, it is a bit tricky trying to gauge whether my testing method is foolproof, however, I do think the incoming volume has improved.
Hopefully this setting will not detract or negate volume somewhere else. Thanks
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Jun 9, 2015 4:30 AM in response to zackniazby Balajose6,for me its the protective plastic case .. and the moment i removed it. the voice and the volume level came back to normal and clear
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Jun 15, 2015 3:45 AM in response to norm123by Keeana,OMg thank you!!!!! YES IT WAS THE FILM LID ON THE SCREEN THAT WAS BOOCKING THE SOUND SO MUCH!!! Omg i can't believe it! I was so upset that its an issue with the new phone model))) sorted!!! Happy!) haha
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Aug 29, 2015 10:41 AM in response to zackniazby Terry B SoCal,THE FIX... I took the clear plastic off my new 6+ and I can hear now !!!!
I'm feeling pretty dumb right now, it was the plastic protective sheet on my new phone completely covering the phone's speaker for your ear.
I Hope this helps someone else, Including Apple support staff at the store.
Terry
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Jan 13, 2016 2:01 PM in response to zackniazby Tranquility7,I spilled water on receiver, is that okay?
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Mar 9, 2016 10:58 AM in response to zackniazby jwh67,I am not sure why this made the only difference for me but it works.
Here is what I did;
Setting > General > Accessibility> Hearing
Hearing Aid = Off
Mono Audio = On or Off (does not seem to matter)
Phone Noise Cancellation = On or Off (does not seem to matter)
Adjusted the audio volume balance (L------------R) all the way to the Left and had normal volume. When I slid all the way to the right I had absolutely no caller volume.
Slide this all the way to the Left and try.
Let me know!
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Mar 15, 2016 1:22 PM in response to jwh67by jwh67,
Found out that with this setting the when I play music I only get the left stereo channel. Apple really needs to fix this. -
Jul 13, 2016 1:48 PM in response to zackniazby ssheffler,I am very unhappy with new IPhone 6...I assumed it would be an improvement on my "4", and it is SOOO NOT. I get none features that seem worth the cost of new SIM card (the "4" sim does not work, of course), new case, the phone is bigger..not a plus.. and I CANNOT hear callers well, despite trying every trick this blog and others. This isNOT what I expect from Apple...if they don't admit this issue and fix it, my trust in Apple is degraded...and that is after decades of Apple computers that I love.