PrabuBLR
Level 1 (0 points)

Q: iPad Air after iOS 8.3 crashes ??

Hello,

 

My iPad Air has been upgrade to latest OS iOS 8.3, post that most of the application often crashes.

 

Today morning onwards it did not boot up, tried with backup and restore to factory settings both are failing any solution please.

 

Thank you.

iPad Air, iOS 8.2

Posted on Apr 3, 2015 12:29 AM

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PrabuBLR

Q: iPad Air after iOS 8.3 crashes ??

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  • by jeremy_v,Helpful

    jeremy_v jeremy_v Apr 5, 2015 3:12 PM in response to PrabuBLR
    Community Specialists
    Apr 5, 2015 3:12 PM in response to PrabuBLR

    Hi PrabuBLR,

     

    Thanks for visiting Apple Support Communities.

     

    It seems like your iPad Air has not been working since updating to iOS 8.3. I know it can be frustrating to have unexpected issues after an update.

     

    Since you were not able to restore your iPad, the next step to try is putting the device in recovery mode and starting the restore again:

    To put your device into recovery mode, follow these steps:

    1. Turn off your device and leave it off.
    2. Plug in your device's USB cable to a computer with iTunes.
    3. Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
    4. When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.

     

    You can find these steps and more information about recovery mode in this article:

     

    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

     

    Best Regards,

     

    Jeremy

  • by PrabuBLR,

    PrabuBLR PrabuBLR Apr 6, 2015 12:25 AM in response to jeremy_v
    Level 1 (0 points)
    Apr 6, 2015 12:25 AM in response to jeremy_v

    Thanks for your reply.

     

    I tried to restore using recovery mode it give error 4013, also tried the same with iMac with my friend again error.

     

    Let me give little more details:

     

    1. After iOS 8.2 upgrade, 2-3 days often 3-4 times a day it used to restart again and again then will get Home screen.

    2. Also at times it happened, it boots again and again left the device as it is then it comes to Home screen.

    3. Lastly it did the same behavior but it did not boot up, but keep booting again and again apple logo is shown then restart

    4. Tried to get into recovery mode, windows PC error 4013, now in the recovery mode.

     

    My Battery was in good condition, when it happened it was ~80% now may be very less did not charge until now.

     

    I read somewhere in the forum keep re-starting manually again and again, someone said since it did not shutdown properly there is a problem, please help.

     

    The device is 1.2 yrs old ONLY.

     

    Best regards

    Prabu

  • by jeremy_v,

    jeremy_v jeremy_v Apr 6, 2015 5:42 AM in response to PrabuBLR
    Community Specialists
    Apr 6, 2015 5:42 AM in response to PrabuBLR

    Hi Prabu,

     

    Thank you for replying to provide more details.

     

    It sounds like your iPad Air began restarting unexpectedly after updating to iOS 8.2, and now it only starts up to recovery mode. You also mentioned that you've received an error 4013 message when trying to restore from multiple computers.

     

    You may want to try these additional tips from iOS: Restore errors 4005, 4013, and 4014 and attempt to restore your iPad again:

    Try these steps to resolve the issue:

    1. Install the latest version of iTunes.
    2. Restart your computer.
    3. Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
    4. Restore using another USB cable.

     

    If you still see error 4013 or your devices continues to restart, it's recommended that you contact Apple Support for more help with your iPad Air:

    If you continue to see error 4005, 4013, or 4014 when you restore your device, contact Apple for support.

     

    Best Regards,

     

    Jeremy

  • by PrabuBLR,

    PrabuBLR PrabuBLR Apr 6, 2015 6:28 AM in response to jeremy_v
    Level 1 (0 points)
    Apr 6, 2015 6:28 AM in response to jeremy_v

    Thank your for your quick response.

     

    I have tried the various options provided in the Apple support sites (as provided in your last response), as mine is out of warranty I don't believe they will fix it ask me to replace it will extra bucks to be honest I am reluctant to visit them.

     

    If there a way connect to get diagnostics data can be retrieved from iPad it might give more details possible?

     

    Regards

    Prabu

  • by PrabuBLR,

    PrabuBLR PrabuBLR Apr 9, 2015 4:28 AM in response to PrabuBLR
    Level 1 (0 points)
    Apr 9, 2015 4:28 AM in response to PrabuBLR

    I visited apple support, they diagnosed it as Hardware problem either Flash or Charging port.

     

    Don't believe charge port because when the restart happened charge was 80% plus

    Flash - could be the issue.

     

    Useless APPLE, iOS8.2 screwed by iPad Air NOW DIED

     

    Regards

    Prabu

  • by North_of_60,

    North_of_60 North_of_60 Apr 9, 2015 5:21 AM in response to PrabuBLR
    Level 1 (0 points)
    Apr 9, 2015 5:21 AM in response to PrabuBLR

    I'm having the same problem as described above - ipad air bricked by update to 8.3.  Following restore steps appear to proceed well through app restoration but the process stalls on the final step 4 or 4 (Waiting for items to copy ). I left it running overnight to be sure.

  • by RustyfromVic,

    RustyfromVic RustyfromVic Apr 9, 2015 12:03 PM in response to jeremy_v
    Level 1 (0 points)
    Apr 9, 2015 12:03 PM in response to jeremy_v

    Thanks for this Jeremy.  I ran it through recovery mode twice, iPad will still not start and gets stuck at the apple.  Would you think my only other option would be the factory reset?

  • by RustyfromVic,

    RustyfromVic RustyfromVic Apr 9, 2015 12:07 PM in response to jeremy_v
    Level 1 (0 points)
    Apr 9, 2015 12:07 PM in response to jeremy_v

    ok, I left it alone, and it is back up and running.  Thank you so so much!

  • by MattyLadd,

    MattyLadd MattyLadd Apr 9, 2015 2:28 PM in response to RustyfromVic
    Level 1 (0 points)
    Apr 9, 2015 2:28 PM in response to RustyfromVic

    Same thing happened to me. My iPad Air became a brick for 10 minutes. I plugged it into the charger (into the wall, not a computer) and it came back to me. Nearly had a heart attack!

     

    All seems to be working normally now..

  • by efiole,

    efiole efiole Apr 12, 2015 2:14 AM in response to MattyLadd
    Level 1 (0 points)
    Apr 12, 2015 2:14 AM in response to MattyLadd

    Same here, iPad stuck at the Apple - nothing helped so far...

  • by toddy2406,

    toddy2406 toddy2406 Apr 12, 2015 2:31 AM in response to PrabuBLR
    Level 1 (0 points)
    Apr 12, 2015 2:31 AM in response to PrabuBLR

    i am having the same problem with mi ipad it wont even switch off now all i get is the apple logo. i have tried to reboot, plug into itunes as well i now on hold to apple support

  • by efiole,

    efiole efiole Apr 12, 2015 5:06 AM in response to efiole
    Level 1 (0 points)
    Apr 12, 2015 5:06 AM in response to efiole

    this worked for me:

     

    http://www.imobie.com/support/common-ios-8-upgrade-problems-and-solutions.htm#qu estion4

     

    Solutions:

    Step 1. Turn your device off by holding down the Sleep button.

    Step 2. Connect your iPhone to your computer and start iTunes.

    Step 3. Hold down both the Sleep and Home button for about 10 seconds.

    Step 4. Release the Sleep button and keep holding the Home button until a message appears in iTunes.

    Step 5. Select your device, and click Restore option under Summary.

  • by PrabuBLR,

    PrabuBLR PrabuBLR Apr 12, 2015 7:32 AM in response to efiole
    Level 1 (0 points)
    Apr 12, 2015 7:32 AM in response to efiole

    Thank you for you reply.

     

    I tried to restore using RECOVERY mode and DFU mode both it gives and error 4013.

     

    Also tried adding hosts file with entry gs.apple.com got Error 2005.

     

    Subsequently given the device to Apple service - I was told they are getting error 4016, it is related to Hardware error not sure correct or not.

     

    Please help. thank you in advance.

  • by flexismart,

    flexismart flexismart Apr 13, 2015 4:07 PM in response to PrabuBLR
    Level 1 (0 points)
    Apr 13, 2015 4:07 PM in response to PrabuBLR

    Here's what I did to get my iPad 3 running (until Apple comes up with a fix)

    My iPad was cycle crashing after trying to use iTunes to download an app. This is a little tricky but you can do it to get your home screen back.

     

    Let the crash reload and watch the status bar (the white line that tells you it's reloading)

    Push the Home button again and again as the status bar gets closer to recycling - and your home screen will flash on

    Quickly 4 finger swipe your screen up and start deleting your open apps.

    Once all of them have been closed your home screen will stay on.

     

    Essentially, this means that one of the apps is crashing the iPad, but it's hard to tell which one. Mine started after getting into iTunes.

     

    Hope this works until a fix comes along. In the meantime keep an eye on what apps are open.

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