yanez1971
Level 1 (0 points)

Q: What happened to iTunes on my Mac?

iTunes doesn't launch anymore.

iTunes does not even bounce on the dock. Obviously, it does not open even by clicking on it on the Application folder.

Even after restarting the mac, repairing permissions, disk or whatever via Disk Utility and via Command-R.

What shall I do?


MacBook Pro Retina i7 | 2,8 GHz | 16GB | OS 10.10.3

MacBook Pro with Retina display, OS X Mavericks (10.9.5)

Posted on Apr 11, 2015 7:58 PM

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yanez1971

Q: What happened to iTunes on my Mac?

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  • by Limnos,

    Limnos Limnos Apr 11, 2015 8:04 PM in response to yanez1971
    Level 9 (53,643 points)
    Mac OS X
    Apr 11, 2015 8:04 PM in response to yanez1971

    Workaround going directly to executable component of iTunes application package. Try restarting the computer first. - https://discussions.apple.com/thread/6985136

  • by yanez1971,

    yanez1971 yanez1971 Apr 12, 2015 8:30 AM in response to Limnos
    Level 1 (0 points)
    Apr 12, 2015 8:30 AM in response to Limnos

    I did it, obviously, several times: also via command-R, for repairing disk and permissions through Disk Utility.

    And yes, clicking the terminal file called "iTunes" in the package content seems to be the only way to listen to my music.

    But I really do not think it should be considered the solution: normally, we should open an app by clicking on it. But I could be wrong...

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Apr 12, 2015 10:04 AM in response to yanez1971
    Level 10 (207,926 points)
    Applications
    Apr 12, 2015 10:04 AM in response to yanez1971

    Back up all data.

     

    Select the iTunes icon in the Applications folder and open the Info window. Click the lock icon and unlock the settings. Change the owner to yourself. From the action menu with the gear icon, select Apply to enclosed items.

     

    You should now be able to drag the app to the Trash and empty.

     

    Click the iTunes link at the top of this page and download the installer. Run it and test.

  • by yanez1971,

    yanez1971 yanez1971 Apr 12, 2015 10:04 AM in response to Linc Davis
    Level 1 (0 points)
    Apr 12, 2015 10:04 AM in response to Linc Davis

    Thank you very much!

    But, as long as it seems I'm not the only one who's having this issue, I think I'm gonna wait a little before deleting and reinstalling iTunes.

    I expect Apple will fix it in some way. In the meanwhile, I'm gonna open it through the terminal file whitin the iTunes package: it's quite 'nerdy', but it works.

    Many thanks.

  • by Wulfff,

    Wulfff Wulfff Apr 12, 2015 11:56 AM in response to Linc Davis
    Level 1 (0 points)
    Apr 12, 2015 11:56 AM in response to Linc Davis

    Helllo! I've followed all instructions, but  when I try to put itunes in trash  - “iTunes.app” can’t be modified or deleted because it’s required by OS X. And I can't find "apply" under gear button, even I have unlock changes... Update - everything is ok! Thanks !

  • by Mapc46,

    Mapc46 Mapc46 Apr 16, 2015 12:56 AM in response to yanez1971
    Level 1 (0 points)
    Apr 16, 2015 12:56 AM in response to yanez1971

    When is Apple coming with a solution to open iTunes 12.1.12!!!

    I have tried all the various reported ways such as reinstall/download, terminal deletes etc.. but no go....I can't buy music or films.... still a problem nor access my library. Is this recognised as an issue with Apple?

  • by Limnos,

    Limnos Limnos Apr 16, 2015 6:30 AM in response to Mapc46
    Level 9 (53,643 points)
    Mac OS X
    Apr 16, 2015 6:30 AM in response to Mapc46

    Mapc46 wrote:

     

    When is Apple coming with a solution to open iTunes 12.1.12!!!

    ... Is this recognised as an issue with Apple?

    We have no idea what Apple does behind the scenes.  We are simply other users like you.  My guess is while yes, a few dozen people you read on this forum have had issues, there's probably (tens of?) millions other Apple computer users who have not.  Since from what you say none of the methods work for you (it would be good to outline which ones you have tried), you are the only one I have seen so far who didn't get something to work out in the end.  Realize by the time software is installed and a machine has been in use for a while every computer is unique so there probably isn't a single "fix" Apple could do even if they tried.

  • by yanez1971,

    yanez1971 yanez1971 Apr 16, 2015 8:12 AM in response to Limnos
    Level 1 (0 points)
    Apr 16, 2015 8:12 AM in response to Limnos

    Thank you, Limnos. In fact, I finally decided to fix by myself the issue by following the Terminal instructions posted by nalarewop here.

    So, I have been forced to delete a native app as iTunes and re-install it, in order to let it work normally.

    As long as my MacBook Pro [i7 15" Retina display 16 GB OS X 10.3.3] doesn't present any problem, neither hardware nor software, I consider this issue not a fault of mine. Even if we were only a few, among mac-users, I still believe that Apple is supposed to fix the problem.

    And, obviously, I do confirm: I have restarted the mac several times, repaired permissions and - also - verified/repaired the disc itself by restarting the mac via Command-R -> Disk Utility.

  • by Kahdir,Helpful

    Kahdir Kahdir Apr 18, 2015 10:27 AM in response to yanez1971
    Level 1 (5 points)
    Apr 18, 2015 10:27 AM in response to yanez1971

    Having similar issue.

    Wish Apple would fix this instead of having to use a work around

  • by gc4rr,

    gc4rr gc4rr Apr 24, 2015 3:03 PM in response to Wulfff
    Level 1 (0 points)
    Apr 24, 2015 3:03 PM in response to Wulfff

    I am having the same problem when trying to delete the app and unlocking it as well. How did you overcome this issue?

  • by Holland Davis,

    Holland Davis Holland Davis May 4, 2015 7:44 AM in response to Linc Davis
    Level 1 (5 points)
    May 4, 2015 7:44 AM in response to Linc Davis

    I followed these instructions but it said that itunes is needed by OSX and it did not work.

  • by Limnos,

    Limnos Limnos May 4, 2015 8:02 AM in response to Holland Davis
    Level 9 (53,643 points)
    Mac OS X
    May 4, 2015 8:02 AM in response to Holland Davis

    Holland Davis: Are you sure you followed the directions?  The directions provided override that message being presented;

     

    Here's an alternative method to the same goal:  https://discussions.apple.com/message/28036630#28036630  Normally you don't have to delete an old application but this time it seems to be necessary for some.

  • by yanez1971,

    yanez1971 yanez1971 May 4, 2015 8:35 AM in response to Holland Davis
    Level 1 (0 points)
    May 4, 2015 8:35 AM in response to Holland Davis

    I followed these instructions: they were actually the only that worked for me.

  • by jbkalla,

    jbkalla jbkalla May 12, 2015 3:50 PM in response to yanez1971
    Level 1 (10 points)
    May 12, 2015 3:50 PM in response to yanez1971

    I guess I have a slightly different problem.  iTunes stopped downloading podcasts.  I tried reinstalling, but no change.  Guess I'll try deleting the prefs next...

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