jcgeoc
Level 1
(2 points)
Q: How can I reset my security questions?
Hi,
I'm trying to make a purchase with my Apple ID, but apparently I need to answer my old security questions, which I forgot. I went to Apple's support website and I got two options: reset my security questions using an alternate email, or scheduling a call with an Apple call center. I have tried the first method, resetting them with an alternate email, but I can't find the link that should take me there. I logged in at appleid.apple.com, clicked on "Manage your Apple ID", then "Password and Security". It's supposed to a kind of "reset security questions with an alternate email address" link, but there's nothing!
My other option is calling Apple. If there's nothing I can do, and I'd definitely have to call them, what kind of information should I have at hand?
Thanks for your help in advance.
iPhone 4
Niel
Level 10
(313,161 points)
Call Apple and be prepared to prove your identity to them. If desired, click here and create a temporary PIN.
If it matters, the reset function doesn't use an alternate email address; it requires having previously created a rescue email address.
(125819)
