G.Lenn

Q: Photos for Mac, stuck on "updating" trying to upload to iCloud Photos Library

Hardware

  • Late 2013 MacBook Pro Retina
  • 2.6 GHz Intel Core i5
  • 8GB RAM
  • Intel Iris Graphics

 

Software

  • Yosemite 10.10.3
  • Photos (latest release that is on Mac Appstore as of 2015-04-10)

 

Problem

Uploading status of Photos to iCloud Photo Library seems to be stuck at "Updating".  No change of progress bar despite hooking up my Mac through wired ethernet for 24 hours.

 

I've tried turning off Photos in iCloud settings and then turning them back on.  Restting, shutting down, all that stuff.  No photos are populating on my iCloud Photo Library from my Mac as far as I can tell.  Not even 1.

 

My Upgrade Process

  • Downloaded Photos Update
  • OPTION + CMD opened Photos app
  • Selected my iPhoto Library on an external USB 3.0 drive
  • Photos started converting the library

 

Photos library finished converting

  • I then tried to enable iCloud Photos Library, but it advised that only the System Photos Library can be used with iCloud.
  • I then changed my System Photos Library to the one on my harddrive.
  • I now am able to successfully enable iCloud Photos Library on the Photos App.

 

Again the problem I am having is that the uploading status seems to be forever stuck at "Updating" in the Photos App.

Anyone with similar problems?  Anyone found a fix / work around?

 

 

Supporting Screenshots

 

iCloud Settings in Photos App

Screen Shot 2015-04-10 at 11.13.19 AM.png

iCloud Settings in System Preferences

Screen Shot 2015-04-10 at 11.31.30 AM.pngScreen Shot 2015-04-10 at 11.32.01 AM.png

 

System Prefs > iCloud > Options Pane

Posted on Apr 10, 2015 8:39 AM

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Q: Photos for Mac, stuck on "updating" trying to upload to iCloud Photos Library

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  • Helpful answers

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  • by G.Lenn,Solvedanswer

    G.Lenn G.Lenn Apr 10, 2015 8:50 AM in response to G.Lenn
    Level 1 (6 points)
    Apr 10, 2015 8:50 AM in response to G.Lenn

    There was a new update available this morning. (General Software Update in the Mac App Store)

     

    • Updated downloaded and installed
    • Rebooted Mac
    • Opened Photos App
    • iCloud Photos Library was unchecked
    • I re-enabled it

     

    Seems to be working!

     

  • by MacFriend,Helpful

    MacFriend MacFriend Apr 13, 2015 12:48 AM in response to G.Lenn
    Level 1 (30 points)
    Apr 13, 2015 12:48 AM in response to G.Lenn

    I have the exact same problem. Well, almost exact the same. The only difference is that sometimes it is stuck in 'updating', sometimes in 'preparing', sometimes in 'uploading xxxx items', etc. It isn't doing anything. The same happens on my iOS devices. I tried everything I could find on the web, log out, log in, turn off, turn on again, re-boot, install all the newest software, etc. It is the most frustrating experience I ever had with Apple. I can't believe this. I bought sufficient iCloud storage, and am using all sort of Apple devices and services since years. I have absolutely no idea what the problem is, and am very close to simply ignoring this service.

  • by jordy_s,

    jordy_s jordy_s Apr 13, 2015 2:02 AM in response to G.Lenn
    Level 1 (4 points)
    Apr 13, 2015 2:02 AM in response to G.Lenn

    Same problem here. The solution G.Lenn posted isn't working for me. I don't have an update ready in the App Store. My Photos version is 1.0 (209.52.0). Can you tell me what's yours?

     

    My iPhone and iPad are syncing fine. It's Photos for Mac witch isn't updating anymore. Result: Library's out of sync.

     

    Photos for Mac, stuck on Updating...

    Screen Shot 2015-04-13 at 10.47.02.png

     

     

    Fully synced library on iPhone ("Zojuist bijgewerkt" is Dutch for "Just updated")

    IMG_5115.PNG

     

    Screen Shot 2015-04-13 at 11.01.42.png

  • by jordy_s,

    jordy_s jordy_s Apr 13, 2015 2:22 AM in response to jordy_s
    Level 1 (4 points)
    Apr 13, 2015 2:22 AM in response to jordy_s

    Okay, this is stupid. A simple reboot seems to have fixed my problem.

     

    Like G.Lenn, I also have my Photos library stored on an external USB 3.0 drive (WD My Passport Ultra 2gb). Maybe the problem occurs when the disk spins down. I have read WD doesn't respect the Energy Saving settings.

     

    But problem solved! Just reboot your Mac and all is fixed

  • by MShoup,

    MShoup MShoup Apr 13, 2015 9:31 AM in response to G.Lenn
    Level 1 (0 points)
    Apr 13, 2015 9:31 AM in response to G.Lenn

    Mine keeps unchecking the icloud photos library selection in photos app preferences therefore uploading stops.

  • by MacFriend,

    MacFriend MacFriend Apr 13, 2015 9:43 AM in response to MacFriend
    Level 1 (30 points)
    Apr 13, 2015 9:43 AM in response to MacFriend

    I got it to work after multiple login/logouts, reboots etc. One possible problem was that for whatever reason I was logged into iCloud with iCloud.com instead of mac.com, which I prefer. I don't know what the ultimate reason/solution was. But for the first time in years I was reminded of my Windows days. This wasn't a pleasant experience. Anyway, it's working now – but it's slow like ****. I suppose my 2,000 images test library will be uploaded by tomorrow ...

  • by StevefromLosAltos,

    StevefromLosAltos StevefromLosAltos Apr 13, 2015 2:17 PM in response to MacFriend
    Level 1 (5 points)
    Apr 13, 2015 2:17 PM in response to MacFriend

    I have this problem too..... It appears to be loading for an hour or 2. Then it stops and unchecks the iCloud Photo library. I have been trying for 3 days to get it to work. I have rebooted, installed all updates, increased my cloud storage etc to no avail.

     

    In addition photos keep reappearing that I have deleted

     

    Totally at a loss as to what else to try.

     

    Right now unusable.

     

    I have 5000 plus photos so not sure if that causing the issue.

  • by kennethfromshort hills,

    kennethfromshort hills kennethfromshort hills Apr 13, 2015 2:45 PM in response to G.Lenn
    Level 1 (5 points)
    Apr 13, 2015 2:45 PM in response to G.Lenn

    Same problem here.  Photos stuck on updating.  I have tried rebooting and logging out of icloud.com.  i don't see an update of Photos available.  I have version 1.0

  • by CaneZMD,Helpful

    CaneZMD CaneZMD Apr 13, 2015 3:35 PM in response to G.Lenn
    Level 1 (40 points)
    Apr 13, 2015 3:35 PM in response to G.Lenn

    This is most definitely NOT solved.  I have 37,000 photos.  I'm stuck at 33,000 left to upload.

     

    I have tried pause and restart the upload, open and close the program, and restarting my iMac. 

    It's useless. 

     

    This Photos program and it's cloud is completely broken and mostly useless.

  • by nickgnyc,

    nickgnyc nickgnyc Apr 13, 2015 4:34 PM in response to G.Lenn
    Level 1 (0 points)
    Apr 13, 2015 4:34 PM in response to G.Lenn

    I have the same issue.  A reboot solves the problem... but a reboot every time I wish to update my library is not a proper solution...

  • by kennethfromshort hills,Helpful

    kennethfromshort hills kennethfromshort hills Apr 14, 2015 4:19 AM in response to G.Lenn
    Level 1 (5 points)
    Apr 14, 2015 4:19 AM in response to G.Lenn

    I Solved the problem I was having with Photos for Mac being hung up on "updating". Simoly sign off from iCloud (within system preferences on the Mac) and then sign back in.  immediately my photos started the (slow) process of uploading with feedback that something was happening. About 6 hours later all was synced across devices. I even tried testing incremental changes to Mac photos and device photos and all changes were immediately recognized across devices.

  • by StevefromLosAltos,

    StevefromLosAltos StevefromLosAltos Apr 14, 2015 8:27 AM in response to kennethfromshort hills
    Level 1 (5 points)
    Apr 14, 2015 8:27 AM in response to kennethfromshort hills

    Glad it worked for you.

     

    I just tried it and it did not work for me, still quits and unchecks the iCloud photo library box after and hour or so.

     

    I have 5002 photos in photos.

     

    The number displayed, as uploading, changes every few minutes from in the hundreds to thousands sometimes exceeding the number I actually have.

     

    The cloud process "cloudd" seems to be sending data but quits and gives up after an hour or so.

  • by Retiredtaxman64,

    Retiredtaxman64 Retiredtaxman64 Apr 14, 2015 9:39 AM in response to kennethfromshort hills
    Level 1 (0 points)
    Apr 14, 2015 9:39 AM in response to kennethfromshort hills

    Ken, how many photos did you have to upload?  I have 5,000 and its slowly uploaded about 600 so far in two days.

  • by Parrish Jones,

    Parrish Jones Parrish Jones Apr 14, 2015 10:10 AM in response to G.Lenn
    Level 1 (109 points)
    iPhone
    Apr 14, 2015 10:10 AM in response to G.Lenn

    Same problem here. I have 16000. The program has uploaded half of those almost in three days. Turned off all energy saving features. I did send complaint through the apple.com/feedback. The prob is there is no discussion for Photos just iPhoto. Also on the feedback there is no selection of 10.10.3. Go figure that!

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