Q: Hi iv been trying to update my phone to the ios8.3 via the pc/itunes as i havnt enough storage to do it wirelesly. my trouble now is a box comes up saying"secure link to itunes store failed"

hi iv been trying to update my phone via itunes as i dont have enough storage to do it wirelessly, iv checked internet connection, updated itunes but now a box has appeared saying "secure link to itunes failed" any ideas anyone please :~/

iPhone 5s, iOS 8.3

Posted on Apr 13, 2015 8:05 AM

I have this question too

Q: Hi iv been trying to update my phone to the ios8.3 via the pc/itunes as i havnt enough storage to do it wirelesly. my trouble now ... more

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by joe_7399,Helpful

joe_7399 Apr 16, 2015 9:12 AM in response to nickifromnk
Community Specialists

Apr 16, 2015 9:12 AM in response to nickifromnk

Hello nickifromnk,

Welcome to the Apple Support Communities!

I understand that you are receiving an alert while trying to update your iPhone with iTunes on your computer. To begin troubleshooting this situation, I would recommend reading over and working through the information in the attached article.

iTunes: About the "A secure network connection could not be established" alert - Apple Support

Have a great day,
Joe
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by nickifromnk,

nickifromnk Apr 16, 2015 9:20 AM in response to joe_7399
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Apr 16, 2015 9:20 AM in response to joe_7399

Thanks joe_7399, iv got an awful feeling the problem could have been remedied days ago..I think the time is set wrong..DOH!! Thanks again :-)
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Q: Hi iv been trying to update my phone to the ios8.3 via the pc/itunes as i havnt enough storage to do it wirelesly. my trouble now is a box comes up saying"secure link to itunes store failed"

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by joe_7399,★Helpful

by nickifromnk,

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by joe_7399,Helpful