Ciaa
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Q: iTunes/iPhoto does not detect my iPhone 5s

Ever since the last iPhone update, iTunes and iPhoto does not detect my phone when plugged in or over wifi. Is this a common issue and how can it be resolved?

 

iPhone/iTunes/iPhoto are all up to date, my Mac is currently running on OS X Mountain Lion.

iPhone 5s, iOS 8.3

Posted on Apr 14, 2015 9:13 AM

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Ciaa

Q: iTunes/iPhoto does not detect my iPhone 5s

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  • by pedro d,

    pedro d pedro d Apr 17, 2015 9:40 AM in response to Ciaa
    Community Specialists
    Apr 17, 2015 9:40 AM in response to Ciaa

    Hello there, Ciaa.

     

    The following Knowledge Base articles can prove useful for troubleshooting the issues you seem to describe in your post. In regards to the iPhone not being recognized in iTunes:

     

    If you don't see your connected device in iTunes for Mac - Apple Support

     

    In regards to iPhoto not recognizing your iPhone feel free to review this article:

     

    iOS: Unable to import photos to computer - Apple Support

     

    1. Verify that there is a photo available to be imported:
      • Save a screenshot by pressing the Home button and the Sleep/Wake button at the same time (the screen should flash briefly). Manually open your photo-management software to determine if this software can recognize the device and import photos.
    2. Try using the photo-management software built in to your computer's operating system:
      Mac OS X: Open Image Capture (located in the Applications folder).
      Windows XP: Open the Microsoft Scanner and Camera Wizard by choosing Start > All Programs > Accessories.
      Windows Vista: Open Windows Photo Gallery by choosing Start > All Programs.
      Windows 7: Choose Start > Computer. Right-click on the logo of the device under Portable Devices (if present) and choose Import Photos.
      Windows 8: Move the cursor to the upper-right corner, click the magnifying glass, type Computer, and press Return. Right-click the logo of the device under Portable Devices (if present) and choose Import Photos.
    3. Check for software updates to your photo-management software.
    4. Verify that iTunes and your iOS software are up to date. Download and install any updates that are available.
    5. Check for and install any available operating system updates. (On Mac OS X, select Software Update from the Apple Menu. On a PC, run the Windows Update application.)
    6. Try using a different computer to import your photos.
    7. Email photos to yourself if you wish to keep them. Then, delete them from your device and reconnect the device to your computer.
      Note: If you have a large number of these photos on your device, you may delete them from your device a few at a time and reconnect to the computer until the device is recognized.

     

    Thanks for using Apple Support Communities.

     

    Cheers,

    Pedro.