Shreyas Ravindra
Level 1 (10 points)
iPhone

Q: Facetime and iMessage on Macbook Pro Retina display slow after Yosemite 10.10.3 Update

Hi

 

I recently updated my Macbook Pro Retina display to Yosemite 10.10.3 update. I see that the Facetime and iMessage has become relatively very slow. Like for example when someone calls on my phone it takes like more than 15 seconds + to show up on my macbook. Earlier it used to be like instant!

 

I started seeing this problem on Yosemite 10.10.3 update only. Also the same is the story with iMessage. When I get an SMS or an iMessage from my friends it takes like a good 30 seconds + to show up on my macbook pro.

 

Just for your information, this is the version of macbook i am using

MacBook Pro (Retina, 13-inch, Late 2013)

2.4 GHz Intel Core i5

8 GB 1600 MHz DDR3

251GB Flash storage

 

As Suggested by someone I also tried RESETTING my computer's PRAM. That didn't seem to help either. Can anyone help. If it is a genuine bug in Apple Yosemite, I'd like to file a bug in the community.

 

Regards

Shreyas

MacBook Pro with Retina display, OS X Yosemite (10.10.3)

Posted on Apr 15, 2015 3:36 AM

by tomconrad,Solvedanswer
tomconrad tomconrad
Level 1 (20 points)
A:

Apple menu -> System Preferences -> Internet Accounts -> iCloud

Uncheck "Contacts"

 

Apple menu -> System Preferences -> Internet Accounts -> Google

Uncheck "Contacts"

 

etc

 

Open the contacts app; you should see no contacts listed (don't worry they haven't been deleted you're just not connected to the internet accounts that load them)

 

Now restart iMessage. It should start instantly.   

Posted on Apr 23, 2015 11:03 PM

Close
Shreyas Ravindra

Q: Facetime and iMessage on Macbook Pro Retina display slow after Yosemite 10.10.3 Update

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  • by ash@ashes,

    ash@ashes ash@ashes Apr 16, 2015 11:42 AM in response to Shreyas Ravindra
    Level 1 (0 points)
    Apr 16, 2015 11:42 AM in response to Shreyas Ravindra

    Same issue here as stated in the other thread opened specifically about FaceTime.

    I'd appreciate any help in fixing this very upsetting issue.

  • by Barney-15E,

    Barney-15E Barney-15E Apr 16, 2015 6:39 PM in response to Shreyas Ravindra
    Level 8 (49,846 points)
    Mac OS X
    Apr 16, 2015 6:39 PM in response to Shreyas Ravindra

    Do you see the same behavior running in another user account?

    Do you see the same behavior running in Safe Mode (although I'm not sure what effect Safe Mode might have on Messages and FaceTime as some things are not supported in Safe Mode): OS X: What is Safe Boot, Safe Mode? - Apple Support

  • by Shreyas Ravindra,

    Shreyas Ravindra Shreyas Ravindra Apr 16, 2015 6:48 PM in response to Shreyas Ravindra
    Level 1 (10 points)
    iPhone
    Apr 16, 2015 6:48 PM in response to Shreyas Ravindra

    Screen Shot 2015-04-17 at 7.16.10 am.pngI loaded the latest update for this but that didn't seem to help either.

  • by Shreyas Ravindra,

    Shreyas Ravindra Shreyas Ravindra Apr 17, 2015 3:23 AM in response to Shreyas Ravindra
    Level 1 (10 points)
    iPhone
    Apr 17, 2015 3:23 AM in response to Shreyas Ravindra

    Screen Shot 2015-04-17 at 3.35.44 pm.png

    Guys, please look at the image capture from the Activity monitor. So all the peaks you see in the graph happened when I clicked the FaceTime to open it up. So I am sort of confident that there is something which is choking the processor when FaceTime or iMessage opens up after this new update.

     

    So earlier whenever I got a call on my iPhone 6 it used to ring on my macbook pro immediately. Not it doesn't show up until 30 seconds. By the time I receive the users would have cancelled the call. Anyway I plan to file a bug on Apple too!

  • by Ralph Johns (UK),Helpful

    Ralph Johns (UK) Ralph Johns (UK) Apr 17, 2015 8:08 PM in response to Shreyas Ravindra
    Level 9 (73,006 points)
    Applications
    Apr 17, 2015 8:08 PM in response to Shreyas Ravindra

    Hi,

     

    I just restarted my computer  with my two iPhones already connected to charge them (I had plugged them in after booting the time before)

    This caused iTunes to load before the Finder (Appear lower in the list like your FaceTime)

     

    Do you have FaceTime set to start as the computer Starts Up ?

    Is it listed in System Preferences > Users and Groups > Your account > Login Items ?

     

    Also is the item that is cut off by the screen grab at the top the imagent item ?

     

    IMAgent is an app that supports  both Messages and FaceTime.

    IF FaceTime appears that busy I would expect imagent to be busy as well.

    Also IMAgent launches when the Computer starts up  (You can stop it "Listening" to all the accounts in Messages EXCEPT the iMessages one  It can also not "Listen" for the FaceTime App if the app is set to Off.  However the iMessages "listen" will always make it start up).

    Basically IMAgent should be starting up before the apps that use it start up.

    Screen Shot 2015-04-17 at 20.34.35.png

    As you can see mine is well before the Finder starts up.

    Barney-15E Specifically asked if you had tried the App(s) in another Mac User account.  Have you tried this ?

    If you don't have one create a spare or Test Account in System Preferences > Users and Groups.

    Set up the My Card in the Contacts app and try Logging in in both iMessages (only) and FaceTime.

     

    Do the apps work there ?

    IF they do it suggests it is something about the settings for the usual Mac User Account.

    If this does not work then it will suggest it is more like a global issue with the OS/Apps involved.  (Although server issues can also be part of the issue).

     

    If it works in the Other Account then log back into the regular account and Go to ~/Library/Preferences and delete the com.apple.imagent.plist item

    You will then need to Restart the computer so that it starts up the processes in the "right" order.

     

     

     

     

     

     

     

    3Sigcopy2.png

    8:36 pm      Friday; April 17, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by Shreyas Ravindra,

    Shreyas Ravindra Shreyas Ravindra Apr 17, 2015 8:08 PM in response to Ralph Johns (UK)
    Level 1 (10 points)
    iPhone
    Apr 17, 2015 8:08 PM in response to Ralph Johns (UK)

    Let me answer your questions one by one Thanks a lot for all the suggestions!

     

    Do you have FaceTime set to start as the computer Starts Up ?

    Is it listed in System Preferences > Users and Groups > Your account > Login Items ?

     

    No it is not

     

    Also is the item that is cut off by the screen grab at the top the imagent item ?

     

    IMAgent is an app that supports  both Messages and FaceTime.

    IF FaceTime appears that busy I would expect imagent to be busy as well.

     

    Somehow in my system Finder etc. comes first and then Imagent. Even after deleting the PLIST it shows up much later than finder. However it shows up much before iMessages and FaceTime. Which means its okay. Also I didn't see Imagent Busy when i open FaceTime or iMessage!

    Screen Shot 2015-04-18 at 8.33.12 am.png

    If you don't have one create a spare or Test Account in System Preferences > Users and Groups.

    Set up the My Card in the Contacts app and try Logging in in both iMessages (only) and FaceTime.

     

    Do the apps work there ?

    Yes surprisingly it works perfectly fine there What has gone wrong here I didn't do anything apart from upgrading my OS


    If it works in the Other Account then log back into the regular account and Go to ~/Library/Preferences and delete the com.apple.imagent.plist item

     

    I tried doing this. But it didn't help at all. This guy took 30 seconds like always   I even filed a bug with Apple to address this

  • by Barney-15E,

    Barney-15E Barney-15E Apr 18, 2015 3:40 AM in response to Shreyas Ravindra
    Level 8 (49,846 points)
    Mac OS X
    Apr 18, 2015 3:40 AM in response to Shreyas Ravindra

    If it works in another account, you have something loading when you log into your account that is interfering, or some other settings are in your account are causing it.

     

    What is in your login items?

    How about LaunchAgents-- they are in your user Library/LaunchAgents.

    Or you can post the output from http://www.etresoft.com/etrecheck

     

    Open Console and select All Messages. Click the button to clear the display. Start FaceTime and if it behaves poorly, note any console messages that are generated.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Apr 18, 2015 12:43 PM in response to Shreyas Ravindra
    Level 9 (73,006 points)
    Applications
    Apr 18, 2015 12:43 PM in response to Shreyas Ravindra

    Hi,

     

    Follow Barney-15E suggestions for the moment.

     

    NOTES

    There are three Libraries to speak off that you need to be aware of.

    Open the Hard Drive icon and you should see Applications, Library, System and Users at least.

    Barney-15E is asking you to look in that "first" library.

     

    (There is another in System and one in Users/Your account Name but this one is not visible by default since Lion)

     

    Most apps Read (And Write) to .plists which hold relevant info about the app and how it is supposed to display and react.

    However with Sandboxing  on one hand and iMessages being added into the mix along with it's new functions in Yosemite there are now many .plists that can effect the Messages app and specifically the iMessages Login.

     

    If your My Card in the Contacts app is missing or has the wrong details then Messages will not launch properly.

    If certain Fonts are missing or inactive the app will not launch properly if at all in some cases.

     

    Strangely Date and Time and losing Daylight Saving time can cause issues, as the Time Stamps are then out of sync.

     

    The Etresoft check will provide the most info.

     

     

     

    3Sigcopy2.png

    8:43 pm      Saturday; April 18, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by Shreyas Ravindra,

    Shreyas Ravindra Shreyas Ravindra Apr 18, 2015 7:47 PM in response to Barney-15E
    Level 1 (10 points)
    iPhone
    Apr 18, 2015 7:47 PM in response to Barney-15E

    Hi Barney,

     

    Here is the output you seek -->

     

    Problem description:

    FaceTime takes 30 seconds to open up

     

    EtreCheck version: 2.1.8 (121)

    Report generated 19 April 2015 8:13:14 am IST

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: ℹ️

        MacBook Pro (Retina, 13-inch, Late 2013) (Technical Specifications)

        MacBook Pro - model: MacBookPro11,1

        1 2.4 GHz Intel Core i5 CPU: 2-core

        8 GB RAM Not upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery Health: Normal - Cycle count 430

     

    Video Information: ℹ️

        Intel Iris

            Color LCD spdisplays_2560x1600Retina

     

    System Software: ℹ️

        OS X 10.10.3 (14D136) - Time since boot: 23:47:26

     

    Disk Information: ℹ️

        APPLE SSD SM0256F disk0 : (251 GB)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 250.14 GB (111.66 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information: ℹ️

        Apple Internal Memory Card Reader

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. Apple Internal Keyboard / Trackpad

     

    Thunderbolt Information: ℹ️

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

        Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

            /Library/Application Support/Viscosity

        [not loaded]    com.viscosityvpn.Viscosity.tap (1.0) [Click for support]

        [not loaded]    com.viscosityvpn.Viscosity.tun (1.0) [Click for support]

     

    Launch Agents: ℹ️

        [loaded]    com.citrix.AuthManager_Mac.plist [Click for support]

        [running]    com.citrix.ReceiverHelper.plist [Click for support]

        [running]    com.citrix.ServiceRecords.plist [Click for support]

        [loaded]    com.google.keystone.agent.plist [Click for support]

        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

        [loaded]    com.realvnc.vncserver.peruser.plist [Click for support]

        [not loaded]    com.realvnc.vncserver.prelogin.plist [Click for support]

        [running]    net.juniper.pulsetray.plist [Click for support]

        [loaded]    org.macosforge.xquartz.startx.plist [Click for support]

     

    Launch Daemons: ℹ️

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [loaded]    com.google.keystone.daemon.plist [Click for support]

        [loaded]    com.macromates.auth_server.plist [Click for support]

        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

        [loaded]    com.realvnc.vncserver.plist [Click for support]

        [loaded]    com.sparklabs.ViscosityHelper.plist [Click for support]

        [running]    net.juniper.AccessService.plist [Click for support]

        [not loaded]    net.juniper.UninstallPulse.plist [Click for support]

        [loaded]    org.macosforge.xquartz.privileged_startx.plist [Click for support]

     

    User Launch Agents: ℹ️

        [loaded]    com.adobe.ARM.[...].plist [Click for support]

     

    User Login Items: ℹ️

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

     

    Internet Plug-ins: ℹ️

        JavaAppletPlugin: Version: Java 8 Update 31 Check version

        o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

        Default Browser: Version: 600 - SDK 10.10

        net.juniper.DSSafariExtensions: Version: Unknown [Click for support]

        AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

        FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

        Silverlight: Version: 4.1.10329.0 [Click for support]

        Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

        PepperFlashPlayer: Version: 17.0.0.169 - SDK 10.6 [Click for support]

        CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]

        googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

        AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]

        MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]

     

    Safari Extensions: ℹ️

        ClickToFlash

        Reload Button

        YoutubeWide

     

    3rd Party Preference Panes: ℹ️

        Flash Player  [Click for support]

        Java  [Click for support]

        MacFUSE  [Click for support]

     

    Time Machine: ℹ️

        Time Machine not configured!

     

    Top Processes by CPU: ℹ️

            18%    mds

            15%    Safari

             6%    WindowServer

             5%    com.apple.WebKit.Networking

             1%    ocspd

     

    Top Processes by Memory: ℹ️

        455 MB    softwareupdated

        206 MB    Microsoft Outlook

        153 MB    com.apple.WebKit.WebContent

        146 MB    WindowServer

        137 MB    Safari

     

    Virtual Memory Information: ℹ️

        298 MB    Free RAM

        3.76 GB    Active RAM

        3.36 GB    Inactive RAM

        1.17 GB    Wired RAM

        4.45 GB    Page-ins

        901 KB    Page-outs

     

    Diagnostics Information: ℹ️

        Apr 18, 2015, 08:25:23 AM    Self test - passed

        Apr 17, 2015, 06:29:29 PM    /Library/Logs/DiagnosticReports/ncproxyd_2015-04-17-182929_[redacted].crash

        Apr 17, 2015, 03:11:05 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-04-17-151105_[ redacted].cpu_resource.diag [Click for details]

  • by Shreyas Ravindra,

    Shreyas Ravindra Shreyas Ravindra Apr 18, 2015 7:51 PM in response to Ralph Johns (UK)
    Level 1 (10 points)
    iPhone
    Apr 18, 2015 7:51 PM in response to Ralph Johns (UK)

    This is the console logs --

     

    19/04/15 8:19:52.716 am com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    19/04/15 8:20:10.384 am identityservicesd[253]: [Warning] ====== IDS Traffic Usage:

    19/04/15 8:20:10.384 am identityservicesd[253]: [Warning]    Service: com.apple.private.alloy.icloudpairing

    19/04/15 8:20:10.384 am identityservicesd[253]: [Warning]      outgoing-messages: 2

    19/04/15 8:20:10.384 am identityservicesd[253]: [Warning]

    19/04/15 8:20:10.384 am identityservicesd[253]: [Warning]    Service: com.apple.ess

    19/04/15 8:20:10.384 am identityservicesd[253]: [Warning]      query-requests: 5

    19/04/15 8:20:10.384 am identityservicesd[253]: [Warning]      queries: 1

    19/04/15 8:20:10.384 am identityservicesd[253]: [Warning]

    19/04/15 8:20:10.384 am identityservicesd[253]: [Warning]    Service: com.apple.private.ac

    19/04/15 8:20:10.385 am identityservicesd[253]: [Warning]      query-requests: 5

    19/04/15 8:20:10.385 am identityservicesd[253]: [Warning]      queries: 1

    19/04/15 8:20:10.385 am identityservicesd[253]: [Warning]

    19/04/15 8:20:10.385 am identityservicesd[253]: [Warning]    Service: com.apple.private.alloy.sms

    19/04/15 8:20:10.385 am identityservicesd[253]: [Warning]      incoming-messages: 1

    19/04/15 8:20:10.385 am identityservicesd[253]: [Warning]

    19/04/15 8:20:10.385 am identityservicesd[253]: [Warning] ====== Done

    19/04/15 8:20:15.000 am kernel[0]: AppleCamIn::power_on_hardware

    19/04/15 8:20:15.849 am AppleCameraAssistant[371]: StartHardwareStream: creating frame receiver:  1280 x  720 (420v)   [29.97,29.97]fps

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Apr 19, 2015 12:33 PM in response to Shreyas Ravindra
    Level 9 (73,006 points)
    Applications
    Apr 19, 2015 12:33 PM in response to Shreyas Ravindra

    Hi,

     

    In the past (During iChat) the GoogleTalk Video plugin and th Flash Plugin have clashed.

     

    Internet Plug-ins: ℹ️

        JavaAppletPlugin: Version: Java 8 Update 31 Check version

        o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

        Default Browser: Version: 600 - SDK 10.10

        net.juniper.DSSafariExtensions: Version: Unknown [Click for support]

        AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

        FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

        Silverlight: Version: 4.1.10329.0 [Click for support]

        Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

        PepperFlashPlayer: Version: 17.0.0.169 - SDK 10.6 [Click for support]

        CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]

        googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

        AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]

        MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]

     

    It also seems odd that Flash is listed twice.

     

    When GoogleTalk first did Video Chats over the Web Login to Google they used Flash.

    Then they started using their own Plug-in.

    On some installs the two plugins clashed.

    Having said that I have not heard of the issue for a while  (At least since iChat 5)

     

    I also don't have the PepperFlash item you have listed

    Screen Shot 2015-04-19 at 20.28.42.png

    There are things in the list that I have not heard about or tried myself  but nothing is jumping out at me as being more directly related to Messages in any way.

     

    Barney-15E may know more.

     

     

     

     

    3Sigcopy2.png

    8:33 pm      Sunday; April 19, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Apr 19, 2015 12:47 PM in response to Shreyas Ravindra
    Level 9 (73,006 points)
    Applications
    Apr 19, 2015 12:47 PM in response to Shreyas Ravindra

    Hi,

     

    On this Console Log I am unsure why you are getting just a warning when this then seems to slow down the app itself.

     

    IDS items are found in the Keychain and the ~/Library/Preferences folder both of which could be causing  the issue.

     

    I would Open the Keychain  Access item in the Application/Utuilities folder and use the Repair Keychain option as a first step.

     

     

    3Sigcopy2.png

    8:47 pm      Sunday; April 19, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by Barney-15E,

    Barney-15E Barney-15E Apr 19, 2015 1:04 PM in response to Ralph Johns (UK)
    Level 8 (49,846 points)
    Mac OS X
    Apr 19, 2015 1:04 PM in response to Ralph Johns (UK)

    I don't know much more than that.

    However, I have heard/seen reports that the citrix stuff causes problems. They seem to get it updated, but they have never been out in front of an update.

     

    You've also got another VPN access service (Juniper) running. It is entirely possible Messages is waiting for those to connect or time out. I'm just guessing at this point.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Apr 19, 2015 1:28 PM in response to Barney-15E
    Level 9 (73,006 points)
    Applications
    Apr 19, 2015 1:28 PM in response to Barney-15E

    Humm,

     

    The VPN may require a proxy and Messages/iChat has never liked Proxies.

     

    Did you try the Safe Boot ?
    It will stop some of those things loading (and therefore excluding them) and does not effect Messages for FaceTime during the login process or simple chat connections.

     

     

     

     

    3Sigcopy2.png

    9:28 pm      Sunday; April 19, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
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