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All replies
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Helpful answers
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Apr 15, 2015 3:50 PM in response to ckuanby JabezJo,My difficulty is that I am 100 per cent untechy and don't know how to do that. Is there a step by step guide that can walk me through it?
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Apr 15, 2015 4:24 PM in response to JabezJoby ckuan,Who did the e-mail setup for you previously?
Will be good if you have someone to help.
Have you check the Gmail Outgoing Server settings?
Try this link: https://www.apple.com/support/mail-settings-lookup/
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To delete account:
1. Start > System Preferences.... > Internet Accounts
or start Mail on your dock > Accounts.
2. Select your Gmail account on the left and click the minus button at the bottom.
To setup account:
use number 1 above and click the plus button
Make sure you have all the Gmail settings ready,
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Apr 15, 2015 4:42 PM in response to ckuanby JabezJo,It was set up by a techy friend who is currently unavailable for a few weeks. Beyond him I don't have anyone who can help - which is why I tried the forum.
I did check the settings but could not get it to move from being offline, despite following instructions given in the apple support section. It doesn't do what apple says it will do!
I can, of course, try to delete an account but at this stage I am so dim that I don't know what "make sure you have all the Gmail settings ready". Where are they and how can I have them ready?I had already looked at the info at that link - it didn't work! I am really stuck as the suggestions and guidelines just do not do as they say they will.
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Apr 15, 2015 4:47 PM in response to JabezJoby ckuan,I can, of course, try to delete an account but at this stage I am so dim that I don't know what "make sure you have all the Gmail settings ready". Where are they and how can I have them ready?
Your full Gmail e-mail address and password.
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Apr 15, 2015 4:54 PM in response to ckuanby ckuan,Type in your full email address in this link below and it will tell you what the Incoming Server (to receive e-mail) and Outgoing Server (to send e-mail) are:
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Apr 15, 2015 5:03 PM in response to ckuanby JabezJo,Thanks. I did that and it said,
Mail settings are not known for your email provider.
Please contact your provider for correct settings.
I am stuck!
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Apr 15, 2015 5:04 PM in response to ckuanby JabezJo,I have done that numerous times. Nothing changes. It continues to say Gmail offline.
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Apr 15, 2015 5:45 PM in response to JabezJoby ckuan,JabezJo wrote:
Thanks. I did that and it said,
Mail settings are not known for your email provider.
Please contact your provider for correct settings.
I am stuck!
This is what I've got putting in my e-mail address for Gmail:
Incoming Mail Server
- Account Type:IMAP
- Username: ============= (your username here)
- Server hostname:imap.gmail.com
- Server port:993
- Authentication:Password
- SSL/TLS:Yes
Outgoing Mail Server
- Username:=========== (your username here)
- Server hostname:smtp.gmail.com
- Server port:587
- Authentication:Password
- SSL/TLS:Yes