minakamber

Q: i forgot my rescue email and my security questions

i forgot my rescue email and my security questions

Posted on Oct 14, 2013 12:33 AM

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Q: i forgot my rescue email and my security questions

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  • by gail from maine,

    gail from maine gail from maine Feb 27, 2015 7:08 PM in response to Saravishing
    Level 7 (26,349 points)
    iCloud
    Feb 27, 2015 7:08 PM in response to Saravishing

    Why would you be getting furious? What, specifically, is preventing you from following the solutions provided already?

     

    GB

  • by Timexturner,

    Timexturner Timexturner Mar 24, 2015 2:30 PM in response to gail from maine
    Level 1 (0 points)
    Mar 24, 2015 2:30 PM in response to gail from maine

    This is not helping at all, there is still the please put your security questions in when I try and do the two step thing. And I can't remember my e-mail address I originally put... Any advice? I'm getting really annoyed by all of this...

  • by gail from maine,

    gail from maine gail from maine Mar 24, 2015 6:59 PM in response to Timexturner
    Level 7 (26,349 points)
    iCloud
    Mar 24, 2015 6:59 PM in response to Timexturner

    You are trying to set up 2-step verification and you can't remember your Security Questions? Not sure how you missed the multiple posts which tell you to contact Apple Support to have them reset:

     

    ACCOUNT SECURITY CONTACT NUMBERS

     

    GB

  • by matt801,

    matt801 matt801 Mar 30, 2015 6:43 PM in response to gail from maine
    Level 1 (0 points)
    Mar 30, 2015 6:43 PM in response to gail from maine

    Wow you guys are ridiculous and this thread is hilarious I'm shocked a screenshot hasn't reached Reddit yet... not only has the solution been provided 4~ times in the thread, but you guys are so upset (some extremely upset) about a security process that is in place for your own protection, and a process that is standard protocol among every company (bank, email, etc). So threatening to go to another company doesn't matter because you'll face the same exact issue (probably worse to be honest). If companies didn't have security measures, think about how many upset people there would be because their email account was hacked into easily? And let's be completely honest here... how hard is it to remember a simple security question or the email used? I know it happens (that's how I got to this thread), but come on, it's our fault here guys. Don't be mad about something that's caused by our own stupidity. It's like going to McDonalds and forgetting to bring money then being upset when they tell you they won't accept the Home Depot gift card you have. Not the best analogy, but same stupidity.

     

    Anyway, let's get to the solution as clearly provided in the post above mine, which knowing most will get ignored.

     

    SOLUTION:


    Short Version: Call Apple, they will send you link to reset your password.

    (Yes, it really is as simple as that)

     

    Long Version: Let me elaborate with more details for those that need it:

    1. Go here to this link: Get support now

    2. Click iCloud

    3. Click Forgotten Apple ID Security Questions

    4. Click No thanks. Continue

    5. Click Schedule a Call

    6. Enter Serial Number (for any Apple product)

    7. Pick time you want them to call (10 minutes or 10 hours or 10 days, you pick)

    8. Wait for their call.

     

    Here's a overview of my 4 minute conversation with Apple so you know what to expect:

     

    They called me about 6 minutes passed the scheduled time, but no big deal. As soon as the lady answered she was American (yay for non-indian support centers), and she was actually super nice and friendly. I quickly stated my problem (just need my password reset because I forgot security questions), and she replied "al right here's our gameplan, I need to simply verify you then we'll reset the password! You'll be good to go in few minutes here!". She said the best way is to answer 1 of the 3 security questions, so we did that and after a few re-tries on a couple questions we were good to go. After that, she asked what email she wants the password reset link to get sent to, and that was it.

     

    So 40 seconds to follow the instructions above, 4 minutes on the phone, and 5 seconds to click the link to reset my password.... 5 minutes top. On top of that, American Support and no menus to fight on the phone like you do with every other company out there (Example: Press 1 for Support, 2 for Billing, 3 for Sales,etc).

     

    And Kudos to Gail for being so pleasant and patient

  • by gail from maine,

    gail from maine gail from maine Mar 30, 2015 10:06 PM in response to matt801
    Level 7 (26,349 points)
    iCloud
    Mar 30, 2015 10:06 PM in response to matt801

    Thanks for posting the step by step for those who need the hand-holding matt! And thanks as well for the kind words. Maybe one of us will get through?

     

    Cheers,

     

    GB

  • by Arkahc,

    Arkahc Arkahc Apr 12, 2015 6:00 AM in response to xll5loofllx_XD
    Level 1 (0 points)
    Apr 12, 2015 6:00 AM in response to xll5loofllx_XD

    Same thing happen to me yesterday

  • by gail from maine,

    gail from maine gail from maine Apr 12, 2015 1:46 PM in response to Arkahc
    Level 7 (26,349 points)
    iCloud
    Apr 12, 2015 1:46 PM in response to Arkahc

    What? Do you have a question? If so, you need to articulate it. This thread is 7 pages long....

     

    GB

  • by burim83,

    burim83 burim83 Apr 15, 2015 5:48 PM in response to minakamber
    Level 1 (0 points)
    Apr 15, 2015 5:48 PM in response to minakamber
  • by burim83,

    burim83 burim83 Apr 15, 2015 5:49 PM in response to gail from maine
    Level 1 (0 points)
    Apr 15, 2015 5:49 PM in response to gail from maine
  • by gail from maine,

    gail from maine gail from maine Apr 15, 2015 9:02 PM in response to burim83
    Level 7 (26,349 points)
    iCloud
    Apr 15, 2015 9:02 PM in response to burim83

    You seemed to have missed the point of the entire thread. These people have forgotten their Apple ID password to start with, so they cannot sign on and then select to change their Security Questions. They are asking how to change them after they have forgotten both their password and the answers to the Security Questions which need to be answered in order to reset the password they have forgotten.

     

    Please read the posts and questions before supplying an answer that does not address the issue at hand.

     

    Cheers,

     

    GB

  • by pjmillares,

    pjmillares pjmillares May 26, 2015 8:19 AM in response to minakamber
    Level 1 (0 points)
    May 26, 2015 8:19 AM in response to minakamber

    just follow this guys! this solves my problem

  • by Fjdjrx,

    Fjdjrx Fjdjrx May 26, 2015 7:45 PM in response to minakamber
    Level 1 (0 points)
    May 26, 2015 7:45 PM in response to minakamber

    Guys, it's very simple but it takes a while; about 25 minutes on the phone with apple support.

    So, all you need is your ios device, a computer in front of you, and to be logged into iTunes and appleid while you are on the computer/laptop/etc.

    Firstly, go to this website: Contact Apple for support and service - Apple Support

    Secondly, find your country that you live in and call them with that prescribed number.

    Next, go through the call and explain what your device is, get on call with a representative, then next the person that actually fixes the problem.

    The guy/woman will tell you to login onto appleid and will fix it all from there on your computer screen.

     

    Your welcome.

  • by Hungary0305,

    Hungary0305 Hungary0305 Jun 8, 2015 1:21 PM in response to matt00
    Level 1 (0 points)
    Jun 8, 2015 1:21 PM in response to matt00

    i have only 3 security question but i can't find "send email password". can you please help me out and i forgot my answer to the security questions

  • by gail from maine,

    gail from maine gail from maine Jun 8, 2015 7:32 PM in response to Hungary0305
    Level 7 (26,349 points)
    iCloud
    Jun 8, 2015 7:32 PM in response to Hungary0305

    Apparently you have not read the thread very carefully. If you do not see an option to send to your Rescue email address, then you don't have one. Contact Apple Support to get your Security Questions reset:

     

    ACCOUNT SECURITY CONTACT

     

    Cheers,

     

    GB

  • by XxClojoxX,

    XxClojoxX XxClojoxX Jun 19, 2015 1:27 PM in response to gigi123yo
    Level 1 (0 points)
    Jun 19, 2015 1:27 PM in response to gigi123yo

    Its giving me an option of the rescue email but i cant remember it SOMEONE HELP

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