G.Lenn

Q: Photos for Mac, stuck on "updating" trying to upload to iCloud Photos Library

Hardware

  • Late 2013 MacBook Pro Retina
  • 2.6 GHz Intel Core i5
  • 8GB RAM
  • Intel Iris Graphics

 

Software

  • Yosemite 10.10.3
  • Photos (latest release that is on Mac Appstore as of 2015-04-10)

 

Problem

Uploading status of Photos to iCloud Photo Library seems to be stuck at "Updating".  No change of progress bar despite hooking up my Mac through wired ethernet for 24 hours.

 

I've tried turning off Photos in iCloud settings and then turning them back on.  Restting, shutting down, all that stuff.  No photos are populating on my iCloud Photo Library from my Mac as far as I can tell.  Not even 1.

 

My Upgrade Process

  • Downloaded Photos Update
  • OPTION + CMD opened Photos app
  • Selected my iPhoto Library on an external USB 3.0 drive
  • Photos started converting the library

 

Photos library finished converting

  • I then tried to enable iCloud Photos Library, but it advised that only the System Photos Library can be used with iCloud.
  • I then changed my System Photos Library to the one on my harddrive.
  • I now am able to successfully enable iCloud Photos Library on the Photos App.

 

Again the problem I am having is that the uploading status seems to be forever stuck at "Updating" in the Photos App.

Anyone with similar problems?  Anyone found a fix / work around?

 

 

Supporting Screenshots

 

iCloud Settings in Photos App

Screen Shot 2015-04-10 at 11.13.19 AM.png

iCloud Settings in System Preferences

Screen Shot 2015-04-10 at 11.31.30 AM.pngScreen Shot 2015-04-10 at 11.32.01 AM.png

 

System Prefs > iCloud > Options Pane

Posted on Apr 10, 2015 8:39 AM

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Q: Photos for Mac, stuck on "updating" trying to upload to iCloud Photos Library

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  • Helpful answers

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  • by jerryfromtitusville,

    jerryfromtitusville jerryfromtitusville Apr 16, 2015 7:17 AM in response to StevefromLosAltos
    Level 1 (0 points)
    Apr 16, 2015 7:17 AM in response to StevefromLosAltos

    My upload speed is 2 mps and the download speed is 30 mps.  I have been uploading continuously except for the time I reboot and try to get it moving again.

  • by StevefromLosAltos,

    StevefromLosAltos StevefromLosAltos Apr 16, 2015 7:28 AM in response to StevefromLosAltos
    Level 1 (5 points)
    Apr 16, 2015 7:28 AM in response to StevefromLosAltos

    as a point of reference as I mentioned in my post once i fixed my database problem i averaged 800+ photos per hour at 8 mbps

     

    i kept an eye on the transfer by bringing up the activity monitor window selecting network and watching the outgoing data to make sure it was working

  • by sunsear,

    sunsear sunsear Apr 16, 2015 7:35 AM in response to jerryfromtitusville
    Level 1 (0 points)
    Apr 16, 2015 7:35 AM in response to jerryfromtitusville

    Hmm, my Mac started uploading quite nicely. I have a library with 13.309 items of some 94Gb. At 8230 items to go, it stopped. I can see quite a large amount of my photos on my iphone. iCloud seems stuck on trying to build the library. The settings of iCloud show that I have 33Gb now in photos and videos in iCloud.

     

    I tried stopping photos, stopping the upload, rebooting, starting it again, etc. I don't really feel like rebuilding my library, because I had to do that once before and some of my metadata was lost, pictures were no longer rotated properly, events were in disarray. I'm not doing that again unless I really have to.

     

    Of course I too had to increase my subscription to the iCloud and now I'm not getting the use out of it. Come on Apple, time to roll a fix release!

  • by jerryfromtitusville,

    jerryfromtitusville jerryfromtitusville Apr 16, 2015 7:33 AM in response to sunsear
    Level 1 (0 points)
    Apr 16, 2015 7:33 AM in response to sunsear

    Is anyone finding that the April Photo Stream is not being populated with new images taken on another iPad?  Or am I the only one having this issue along with the lack of uploading of images.

  • by chadfromlymington,

    chadfromlymington chadfromlymington Apr 16, 2015 7:38 AM in response to G.Lenn
    Level 1 (0 points)
    Apr 16, 2015 7:38 AM in response to G.Lenn

    @jerryfromtitusville

     

    Exactly, no new images taken on either my iPhone 6 or iPad air are being populated into the "Photos" section of the Yosemite Photos app.

  • by jerryfromtitusville,

    jerryfromtitusville jerryfromtitusville Apr 16, 2015 7:48 AM in response to chadfromlymington
    Level 1 (0 points)
    Apr 16, 2015 7:48 AM in response to chadfromlymington

    Thanks.  I was starting to think it was just me.  The only place I see new images is in the photos application on my laptop with the photos.  But the April 2015 Photo Stream remains blank on all my devices.  Thanks for the reply.

  • by jerryfromtitusville,

    jerryfromtitusville jerryfromtitusville Apr 16, 2015 7:45 AM in response to sunsear
    Level 1 (0 points)
    Apr 16, 2015 7:45 AM in response to sunsear

    I have 200 Gb of storage on the cloud.  I looked earlier today and has 49 gb left.  Checking now I have 148 gb available to use now.  Do not know how the photos being uploaded are affecting this storage amount.

  • by StevefromLosAltos,

    StevefromLosAltos StevefromLosAltos Apr 16, 2015 7:48 AM in response to sunsear
    Level 1 (5 points)
    Apr 16, 2015 7:48 AM in response to sunsear

    Again as a point of reference, I Initially thought my iCloud storage was the cause of the problem and upped mine and was mad at the extra cost.

     

    When I got things fixed and running about 5000 photos ended up using 10GB of icloud storage so I was able to back down to a smaller plan that was about what I expected.

     

    So far deleting photos on different devices etc. work as expected. it immediately shows up on every version of photos on  iPad, iPhone, and apple TV.

     

    Will test taking new photos today to see if that part works.

     

    Hope this helps

     

    Am now upset I can't fix location data that is wrong, so location data is of no use as many pics are wrong and I have no way to fix it.

  • by jerryfromtitusville,

    jerryfromtitusville jerryfromtitusville Apr 16, 2015 7:57 AM in response to StevefromLosAltos
    Level 1 (0 points)
    Apr 16, 2015 7:57 AM in response to StevefromLosAltos

    Some of my image data was changed also.  I now have a bunch of photos that have been taken in 2079.  I do not think I will live that long to see them.  I am also noticing that when I review images already included on my iPad that some of them come up corrupt and will not show in the viewer.  It says that the fils is unable to be read.  I am hesitant to delete everything and start over with all the machines.  But if I can not get it solved soon i guess that would be the final solution as you had found.  I would like to think I could get it all working without doing such a drastic thing.  I already lost my Aperture data base when this app took over.  I had a recent vault to get all the data back.  Not sure how I lost it.  I kind of thought photo would import the images.  I guess I chose the wrong way to get the database up and running in the first place.  I think I will stay with aperture for my main stay at this point.  But if the folder for photo stream does not work properly, then I guess I will be doing the drastic thing.

  • by CaneZMD,

    CaneZMD CaneZMD Apr 16, 2015 8:03 AM in response to jerryfromtitusville
    Level 1 (40 points)
    Apr 16, 2015 8:03 AM in response to jerryfromtitusville

    This issue has nothing to do with anyone's upload speed.  The program shouldn't quit.  If it takes 30 days to upload the photo's... that shouldn't matter. The problem is the program stops uploading and never starts again.

  • by bugabudon,

    bugabudon bugabudon Apr 16, 2015 8:05 AM in response to MacFriend
    Level 1 (0 points)
    Apr 16, 2015 8:05 AM in response to MacFriend

    I've been trying for days and days.   Most of my pics are on an iMac and backed up to Time Machine.   The iCloud Photos uploads cost me my entire internet band width it would seem yet the uploads were incredibly slow..  I finally gave up and turned the **** thing off.   Photos app started out with over 4900 photos on board and after quitting it shows less than 4000.   I wish I know where they went.  I elected to keep the full res photos on my Mac, but apparently some of them are now gone.   I can't immediately tell which ones.   Now my contacts don't show pictures of contacts any more.    I'm cutting this disaster short before I lose everything.   I didn't get involved with the Beta, but I regret being an early adopter to this release version.   This has been a very stressful experience and one I do not recommend to anyone else until they get the bugs out and more bandwidth becomes available.

  • by jmrtexcol,

    jmrtexcol jmrtexcol Apr 16, 2015 8:14 AM in response to CaneZMD
    Level 1 (4 points)
    Desktops
    Apr 16, 2015 8:14 AM in response to CaneZMD

    CaneZMD wrote:

     

    This issue has nothing to do with anyone's upload speed.  The program shouldn't quit.  If it takes 30 days to upload the photo's... that shouldn't matter. The problem is the program stops uploading and never starts again.

    I agree with CaneZMD.  If I could leave my iMac on and have the program NOT STOP THE UPLOAD PROCESS, I could accept that it takes a long time to upload a large iPhoto library.  Some of us have to go to sleep or go to work and can't stay in front of the screen 24 hrs every effing day rebooting it every time the darn thing stops/freezes or refuses to restart.  What a clusterf*ck

  • by jmrtexcol,

    jmrtexcol jmrtexcol Apr 16, 2015 8:17 AM in response to jerryfromtitusville
    Level 1 (4 points)
    Desktops
    Apr 16, 2015 8:17 AM in response to jerryfromtitusville

    jerryfromtitusville wrote:

     

    Jmrtexcol, Do you think apple techs read any of this?  Or is there another way to get help?  I have access to 9 iPads, 5 desktops and 3 laptops all apple products.  I am having a real problem getting them to all work with this new photo system.  It worked fine in all the years I have had apple products.  In this case it is kind of feeling like a windows product to me.

    jerry, I have seen some threads where Apple techs provided some feedback/solutions/answers to someone's question/concern.  I was hoping one of them would come in here and give us an update of some kind.  It is outrageous for all of us to have to spend so much time with this BS

  • by jerryfromtitusville,

    jerryfromtitusville jerryfromtitusville Apr 16, 2015 8:25 AM in response to jmrtexcol
    Level 1 (0 points)
    Apr 16, 2015 8:25 AM in response to jmrtexcol

    I agree.  Thanks for the response.  I will keep the thing running 24/7 until they all get up there.  In the last 5 hours there have been 4 images uploaded.  So it seams to be moving.  Maybe the system is overloaded right now.

  • by lucianf0,Helpful

    lucianf0 lucianf0 Apr 16, 2015 9:57 AM in response to jerryfromtitusville
    Level 1 (5 points)
    Apr 16, 2015 9:57 AM in response to jerryfromtitusville

    I had exactly the same problem.  I couldn't afford to reboot at this time so I tried something different.  I looked for processes related to iCloud Photo Library and found these:

     

    $ ps uaxw | grep cloudphotosd

    lucianf         34898   0.0  0.2  2504104  13796   ??  Ss    7:53PM   0:00.11 /System/Library/CoreServices/cloudphotosd.app/Contents/XPCServices/com.apple.IC PPhotoStreamLibraryService.xpc/Contents/MacOS/com.apple.ICPPhotoStreamLibrarySer vice

    lucianf         34895   0.0  0.5  2586000  41820   ??  S     7:53PM   0:05.00 /System/Library/CoreServices/cloudphotosd.app/Contents/MacOS/cloudphotosd

    I killed them all in Terminal (e.g. "kill -9 34898 34895") then started Photos and it synced immediately.  So I guess one of those processes (or both) were stuck.

     

    HTH.

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