Richard Bost

Q: machine locks up with spinning colored ball while in finder

Frequently, while doing searches through my photos with Finder and trying to copy a photo from one folder to another the system locks up with the spinning colored ball. How do I kill the action(on my PC it was Control Alt Delete).

My system is MacBook Pro (Retina, 15-inch, Mid 2014 16 GB)

iPod touch, iOS 6.1.4, Gen 5

Posted on Apr 16, 2015 8:14 AM

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Q: machine locks up with spinning colored ball while in finder

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Apr 16, 2015 8:17 AM in response to Richard Bost
    Level 10 (207,995 points)
    Applications
    Apr 16, 2015 8:17 AM in response to Richard Bost

    When you see a beachball cursor, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by Richard Bost,

    Richard Bost Richard Bost Apr 16, 2015 9:12 AM in response to Linc Davis
    Level 1 (1 points)
    Desktops
    Apr 16, 2015 9:12 AM in response to Linc Davis

    4/16/15 9:29:20.870 AM sandboxd[422]: () QuickLookSatelli(852) deny file-issue-extension /Users/richardbost/Library/Caches/com.apple.quicklook.satellite

    4/16/15 9:29:20.875 AM QuickLookSatellite[852]: CGSConnectionByID: 0 is not a valid connection ID.

    4/16/15 9:29:20.875 AM QuickLookSatellite[852]: Invalid Connection ID 0

    4/16/15 9:29:20.894 AM sandboxd[422]: () QuickLookSatelli(852) deny mach-lookup com.apple.nsurlstorage-cache

    4/16/15 9:29:20.918 AM sandboxd[422]: () QuickLookSatelli(852) deny file-issue-extension /Users/richardbost/Library/Caches/com.apple.quicklook.satellite

    4/16/15 9:29:20.958 AM sandboxd[422]: () QuickLookSatelli(852) deny mach-lookup com.apple.nsurlstorage-cache

    4/16/15 9:32:48.410 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    4/16/15 9:33:19.830 AM WindowServer[141]: disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.

    4/16/15 9:33:33.372 AM WindowServer[141]: common_reenable_update: UI updates were finally reenabled by application "Finder" after 14.54 seconds (server forcibly re-enabled them after 1.00 seconds)

    4/16/15 9:33:50.244 AM WindowServer[141]: disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.

    4/16/15 9:33:56.847 AM WindowServer[141]: common_reenable_update: UI updates were finally reenabled by application "Finder" after 7.60 seconds (server forcibly re-enabled them after 1.00 seconds)

    4/16/15 9:39:07.867 AM storeaccountd[330]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fb970c28a60> connection from pid 365 with interface <AccountServiceInterface: 0x7fb970c024b0> (PID 365)

    4/16/15 9:39:14.716 AM identityservicesd[272]: ====== IDS Traffic Usage:

    4/16/15 9:39:14.716 AM identityservicesd[272]:     Service: com.apple.madrid

    4/16/15 9:39:14.716 AM identityservicesd[272]:       query-requests: 1

    4/16/15 9:39:14.716 AM identityservicesd[272]:

    4/16/15 9:39:14.716 AM identityservicesd[272]:     Service: com.apple.ess

    4/16/15 9:39:14.716 AM identityservicesd[272]:       query-requests: 1

    4/16/15 9:39:14.716 AM identityservicesd[272]:

    4/16/15 9:39:14.716 AM identityservicesd[272]: ====== Done

    4/16/15 9:43:02.539 AM WindowServer[141]: disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.

    4/16/15 9:43:16.540 AM WindowServer[141]: disable_update_likely_unbalanced: UI updates still disabled by application "Finder" after 15.00 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.

    4/16/15 9:43:47.331 AM WindowServer[141]: common_reenable_update: UI updates were finally reenabled by application "Finder" after 45.79 seconds (server forcibly re-enabled them after 1.00 seconds)

    4/16/15 9:43:47.337 AM Finder[245]: void CGSUpdateManager::log() const: conn 0xff0b: spurious update.

    4/16/15 9:43:53.480 AM WindowServer[141]: disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.

    4/16/15 9:44:07.480 AM WindowServer[141]: disable_update_likely_unbalanced: UI updates still disabled by application "Finder" after 15.00 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.

    4/16/15 9:44:11.000 AM kernel[0]: process Finder[245] thread 2577 caught burning CPU! It used more than 50% CPU (Actual recent usage: 53%) over 180 seconds. thread lifetime cpu usage 202.831385 seconds, (195.815528 user, 7.015857 system) ledger info: balance: 90007893139 credit: 202687364411 debit: 112679471272 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 168662847166

    4/16/15 9:44:11.557 AM com.apple.xpc.launchd[1]: (com.apple.ReportCrash[864]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash

    4/16/15 9:44:11.558 AM ReportCrash[864]: Invoking spindump for pid=245 thread=2577 percent_cpu=53 duration=170 because of excessive cpu utilization

    4/16/15 9:44:11.996 AM spindump[428]: Saved cpu_resource.diag report for Finder version 10.10.4 (10.10.4) to /Library/Logs/DiagnosticReports/Finder_2015-04-16-094411_Richards-MacBook-Pro.c pu_resource.diag

    4/16/15 9:44:58.297 AM WindowServer[141]: common_reenable_update: UI updates were finally reenabled by application "Finder" after 65.82 seconds (server forcibly re-enabled them after 1.00 seconds)

    4/16/15 9:47:30.693 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    4/16/15 9:47:30.965 AM com.apple.iCloudHelper[868]: objc[868]: Class FALogging is implemented in both /System/Library/PrivateFrameworks/FamilyCircle.framework/Versions/A/FamilyCircl e and /System/Library/PrivateFrameworks/FamilyNotification.framework/Versions/A/Famil yNotification. One of the two will be used. Which one is undefined.

    4/16/15 9:47:30.995 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    4/16/15 9:47:31.297 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    4/16/15 9:48:38.276 AM WindowServer[141]: _CGXSetWindowHasKeyAppearance: Operation on a window 0x2c requiring rights kCGSWindowRightOwner by caller Dashboard

    4/16/15 9:48:38.279 AM WindowServer[141]: _CGXSetWindowHasMainAppearance: Operation on a window 0x2c requiring rights kCGSWindowRightOwner by caller Dashboard

    4/16/15 9:50:12.422 AM pkd[270]: enabling pid=303 for plug-in com.apple.ncplugin.stocks(1.0) 20DD9C99-57EC-42CD-8430-700AD6FC9DA0 /System/Library/Frameworks/NotificationCenter.framework/PlugIns/com.apple.ncplu gin.stocks.appex

    4/16/15 9:50:12.423 AM locationd[80]: Couldn't find a requirement string for masquerading client /System/Library/Frameworks/NotificationCenter.framework/PlugIns/com.apple.ncplu gin.weather.appex

    4/16/15 9:50:12.423 AM locationd[80]: could not get apple languages array, assuming english

    4/16/15 9:50:12.423 AM pkd[270]: enabling pid=303 for plug-in com.apple.ncplugin.weather(1.0) B2A83AE6-90A7-4EE1-99A2-2B95BDCB36A6 /System/Library/Frameworks/NotificationCenter.framework/PlugIns/com.apple.ncplu gin.weather.appex

    4/16/15 9:50:12.424 AM pkd[270]: enabling pid=303 for plug-in com.apple.iCal.CalendarNC(1.0) 2B9E7662-5BEA-4F82-AAD3-C677802923A3 /Applications/Calendar.app/Contents/PlugIns/com.apple.iCal.CalendarNC.appex

    4/16/15 9:50:12.449 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    4/16/15 9:50:12.535 AM locationd[80]: Location icon should now be in state 'Active'

    4/16/15 9:50:12.577 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    4/16/15 9:50:12.647 AM locationd[80]: Couldn't find a requirement string for masquerading client /System/Library/Frameworks/NotificationCenter.framework/PlugIns/com.apple.ncplu gin.weather.appex

    4/16/15 9:50:12.648 AM locationd[80]: could not get apple languages array, assuming english

    4/16/15 9:50:12.722 AM networkd[170]: -[NETClientConnection scrubParametersForEntitlements:] client com.apple.ncplu.875 setting source application without entitlement

    4/16/15 9:50:13.336 AM networkd[170]: -[NETClientConnection scrubParametersForEntitlements:] client com.apple.ncplu.875 setting source application without entitlement

    4/16/15 9:50:13.336 AM networkd[170]: -[NETClientConnection scrubParametersForEntitlements:] client com.apple.ncplu.875 setting source application without entitlement

  • by Linc Davis,

    Linc Davis Linc Davis Apr 16, 2015 10:35 AM in response to Richard Bost
    Level 10 (207,995 points)
    Applications
    Apr 16, 2015 10:35 AM in response to Richard Bost

    Are all folders affected, or only some? Do you use iCloud Drive, Dropbox, Google Drive, or any other cloud-data service that integrates with the Finder?

  • by Richard Bost,

    Richard Bost Richard Bost Apr 16, 2015 11:16 AM in response to Linc Davis
    Level 1 (1 points)
    Desktops
    Apr 16, 2015 11:16 AM in response to Linc Davis

    I only use iCloud for my iPad & Mac - Looking to get iPhone. It only seems to occur when searching thru photo folds and trying to copy from one folder to another.

     

    Second question: When the machine locks up and the spinning rainbow ball continue to run, how do I kill or stop the operation?

    Thanks, Richard

  • by Linc Davis,

    Linc Davis Linc Davis Apr 16, 2015 11:29 AM in response to Richard Bost
    Level 10 (207,995 points)
    Applications
    Apr 16, 2015 11:29 AM in response to Richard Bost

    Force an app to close on your Mac - Apple Support

    Please read this whole message before doing anything.

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

    Step 1

    The purpose of this step is to determine whether the problem is localized to your user account.

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

    Test while logged in as Guest. Same problem?

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

    Step 2

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Please take this step regardless of the results of Step 1.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.