G.Lenn

Q: Photos for Mac, stuck on "updating" trying to upload to iCloud Photos Library

Hardware

  • Late 2013 MacBook Pro Retina
  • 2.6 GHz Intel Core i5
  • 8GB RAM
  • Intel Iris Graphics

 

Software

  • Yosemite 10.10.3
  • Photos (latest release that is on Mac Appstore as of 2015-04-10)

 

Problem

Uploading status of Photos to iCloud Photo Library seems to be stuck at "Updating".  No change of progress bar despite hooking up my Mac through wired ethernet for 24 hours.

 

I've tried turning off Photos in iCloud settings and then turning them back on.  Restting, shutting down, all that stuff.  No photos are populating on my iCloud Photo Library from my Mac as far as I can tell.  Not even 1.

 

My Upgrade Process

  • Downloaded Photos Update
  • OPTION + CMD opened Photos app
  • Selected my iPhoto Library on an external USB 3.0 drive
  • Photos started converting the library

 

Photos library finished converting

  • I then tried to enable iCloud Photos Library, but it advised that only the System Photos Library can be used with iCloud.
  • I then changed my System Photos Library to the one on my harddrive.
  • I now am able to successfully enable iCloud Photos Library on the Photos App.

 

Again the problem I am having is that the uploading status seems to be forever stuck at "Updating" in the Photos App.

Anyone with similar problems?  Anyone found a fix / work around?

 

 

Supporting Screenshots

 

iCloud Settings in Photos App

Screen Shot 2015-04-10 at 11.13.19 AM.png

iCloud Settings in System Preferences

Screen Shot 2015-04-10 at 11.31.30 AM.pngScreen Shot 2015-04-10 at 11.32.01 AM.png

 

System Prefs > iCloud > Options Pane

Posted on Apr 10, 2015 8:39 AM

Close

Q: Photos for Mac, stuck on "updating" trying to upload to iCloud Photos Library

  • All replies
  • Helpful answers

first Previous Page 4 of 15 last Next
  • by jmrtexcol,

    jmrtexcol jmrtexcol Apr 16, 2015 12:29 PM in response to lucianf0
    Level 1 (4 points)
    Desktops
    Apr 16, 2015 12:29 PM in response to lucianf0

    lucianf0 wrote:

     

    I had exactly the same problem.  I couldn't afford to reboot at this time so I tried something different.  I looked for processes related to iCloud Photo Library and found these:

     

    $ ps uaxw | grep cloudphotosd

    lucianf         34898   0.0  0.2  2504104  13796   ??  Ss    7:53PM   0:00.11 /System/Library/CoreServices/cloudphotosd.app/Contents/XPCServices/com.apple.IC PPhotoStreamLibraryService.xpc/Contents/MacOS/com.apple.ICPPhotoStreamLibrarySe r vice

    lucianf         34895   0.0  0.5  2586000  41820   ??  S     7:53PM   0:05.00 /System/Library/CoreServices/cloudphotosd.app/Contents/MacOS/cloudphotosd

    I killed them all in Terminal (e.g. "kill -9 34898 34895") then started Photos and it synced immediately.  So I guess one of those processes (or both) were stuck.

     

    HTH.

    Lucian, thanks for the reply.  I guess I'm not as tech-savvy as you so let me ask you: what does "killed them all in Terminal" mean exactly?  How do you "kill" these?

  • by lucianf0,

    lucianf0 lucianf0 Apr 16, 2015 1:50 PM in response to jmrtexcol
    Level 1 (5 points)
    Apr 16, 2015 1:50 PM in response to jmrtexcol

    Right, sorry for being so brief. "Killin"g means that you're stopping that process (running program); it's essentially the same action you do if you "force quite" an app (or end a task in Windows, if anyone remembers that). "Simple" kill ("kill process_number") attempts to terminate a process gracefully - i.e. it informs it that it should end; but if the process is stuck, this won't work.  This is where "kill -9" means "quit immediately" (i.e. "force quit") and the process will end (in 99.9% of the cases..)

     

    In your case what you'd need to do is open a Terminal window and then (and here's a more streamlined approach) run this:

    pkill -9 com.apple.ICPPhotoStreamLibraryService

    pkill -9 cloudphotosd

    And this will kill the processes that have either of those names.  In my case it did the trick, I hope it'll work for others as well.

  • by Csound1,

    Csound1 Csound1 Apr 16, 2015 2:01 PM in response to jerryfromtitusville
    Level 9 (50,831 points)
    Desktops
    Apr 16, 2015 2:01 PM in response to jerryfromtitusville

    jerryfromtitusville wrote:

     

    My upload speed is 2 mps and the download speed is 30 mps.

    That's half of the information needed, how about the other half, the size of your iPhoto library (in GB)

     

    The download speed is not relevant, you're uploading

  • by jordy_s,

    jordy_s jordy_s Apr 16, 2015 2:05 PM in response to G.Lenn
    Level 1 (4 points)
    Apr 16, 2015 2:05 PM in response to G.Lenn

    I'm curious where people who are facing problems, store their Photos library? Is it local storage or is it stored on an external (USB) drive? Is the "stuck on updating" issue possibly related to external drives spinning down?

  • by lucianf0,

    lucianf0 lucianf0 Apr 16, 2015 2:12 PM in response to jordy_s
    Level 1 (5 points)
    Apr 16, 2015 2:12 PM in response to jordy_s

    Not in my case - 2014 Retina MacBook Pro with built-in SSD.  I don't think it's got anything to do with the hardware, but rather the beta-quality software Apple has been releasing for a few years...

  • by jerryfromtitusville,

    jerryfromtitusville jerryfromtitusville Apr 16, 2015 2:18 PM in response to Csound1
    Level 1 (0 points)
    Apr 16, 2015 2:18 PM in response to Csound1

    Sorry, the photo library is 85mb.  So I have plenty of room in the cloud for the data.

  • by koocmj,

    koocmj koocmj Apr 16, 2015 2:19 PM in response to jordy_s
    Level 1 (9 points)
    Apr 16, 2015 2:19 PM in response to jordy_s

    Likewise I am using MBP with library on SSD.  I am close to just giving up on this rubbish.  I have tried all suggestions on here, including the turning off iCloud and back on, repairing the photo database, etc.  Nothing is working. I have managed to get 500 photos out of 3300.  And this has taken 5 days!

     

    Whilst i get it is going to take time to upload so much data, the wretched service clearly just keeps stalling with no warning or reliable way of restarting.

     

    BTW i have turned off all power saving etc to prevent sleep. 

  • by Csound1,

    Csound1 Csound1 Apr 16, 2015 2:22 PM in response to jerryfromtitusville
    Level 9 (50,831 points)
    Desktops
    Apr 16, 2015 2:22 PM in response to jerryfromtitusville

    85 Megabytes?

     

    Are you sure it is not 85 Gigabytes (GB)

     

    If it is 85GB it will take 110 hours and 44 minutes (minimum duration)

  • by jerryfromtitusville,

    jerryfromtitusville jerryfromtitusville Apr 16, 2015 2:32 PM in response to Csound1
    Level 1 (0 points)
    Apr 16, 2015 2:32 PM in response to Csound1

    Yea, it is GB not MB.  Time will pass and we will see what happens.  I guess another few days to upload will not be too bad.  After that maybe things will settle down.  Hey, thanks for the help here.  I see there are questions about where the data base is stored.  Mine is on the SSD of my macbook air.  The machine is a mis 2013 so not so old.

  • by Csound1,

    Csound1 Csound1 Apr 16, 2015 2:34 PM in response to jerryfromtitusville
    Level 9 (50,831 points)
    Desktops
    Apr 16, 2015 2:34 PM in response to jerryfromtitusville

    jerryfromtitusville wrote:

     

    Yea, it is GB not MB.

    In that case the minimum time possible to upload it will be 110 hours and 44 minutes. This is the best case and assumes a constant connection speed of 2Mb/s

     

    Where the database is stored is a red herring, the internet upload is by far the slowest part of the chain

  • by Parrish Jones,

    Parrish Jones Parrish Jones Apr 16, 2015 2:39 PM in response to lucianf0
    Level 1 (109 points)
    iPhone
    Apr 16, 2015 2:39 PM in response to lucianf0

    How did you find these processes. My activity monitor doesn't show anything that looks like that.

  • by jmrtexcol,

    jmrtexcol jmrtexcol Apr 16, 2015 2:44 PM in response to Parrish Jones
    Level 1 (4 points)
    Desktops
    Apr 16, 2015 2:44 PM in response to Parrish Jones

    Parrish Jones wrote:

     

    How did you find these processes. My activity monitor doesn't show anything that looks like that.

     

    I have the same question for Lucian....what "Terminal window"?

  • by lucianf0,

    lucianf0 lucianf0 Apr 16, 2015 2:47 PM in response to jmrtexcol
    Level 1 (5 points)
    Apr 16, 2015 2:47 PM in response to jmrtexcol

    Activity Monitor won't show all Unix processes running on the machine.. weird decision by Apple.

     

    Terminal window = "Terminal" app, from the Utilities folder inside your Applications folder.  It will open a black window where you type the two "pskill" commands I mentioned.  Then just quit the Terminal app.

  • by jmrtexcol,

    jmrtexcol jmrtexcol Apr 16, 2015 2:55 PM in response to lucianf0
    Level 1 (4 points)
    Desktops
    Apr 16, 2015 2:55 PM in response to lucianf0

    Thanks Lucian....just found it and typed those commands.  Will let you know if it works.

  • by koocmj,

    koocmj koocmj Apr 16, 2015 10:38 PM in response to G.Lenn
    Level 1 (9 points)
    Apr 16, 2015 10:38 PM in response to G.Lenn

    Frustrated!  Tried all there helpful sugg and nothing works. I just cannot upload more than the 500 photos that I managed so far.  Being a Mac newbie maybe I am missing something? There is no function on the Mac that throttles the outgoing data if it thinks it is odd, ie lots of out flowing traffic?  Have really got no clue.  I think it is time to give up on a bad job!  Any other suggestions gratefully received!

first Previous Page 4 of 15 last Next