pbbarb
Level 1 (1 points)

Q: iPod shuffle 2nd generation not recognized

My old iPod shuffle (2nd gen) is not showing up on my computer desktop or in the source list in iTunes.  Hasn't been used for years, is now charged and all lights show a good status, can still hear old playlist on it, but cannot load anything new or delete stuff.  I would like to restore it and start fresh but, in order to do that, I must be able to select it from the iTunes source list and it isn't showing up there.  Any suggestions?

Posted on Apr 14, 2015 12:36 PM

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pbbarb

Q: iPod shuffle 2nd generation not recognized

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  • by zmclearan,

    zmclearan zmclearan Apr 15, 2015 1:18 PM in response to pbbarb
    Level 3 (670 points)
    Apr 15, 2015 1:18 PM in response to pbbarb

    Thank you for using the Apple Support Communities

     

    I would verify if your USB wire is in working condition (give it an overview make sure there are no wires coming out of it and that there is no dirt blocking the metal adapters). Are you using a genuine Apple USB wire for your iPod?

  • by pbbarb,

    pbbarb pbbarb Apr 15, 2015 5:19 PM in response to zmclearan
    Level 1 (1 points)
    Apr 15, 2015 5:19 PM in response to zmclearan

    This iPod shuffle is the old kind.  The USB cable is the one that came with the iPod and it has one end permanently placed in a small dock, which you set the iPod in to connect to the computer and/or a USB port for charging.  It appears to be in good condition and it has worked fine for charging the iPod. 

  • by zmclearan,

    zmclearan zmclearan Apr 16, 2015 6:45 AM in response to pbbarb
    Level 3 (670 points)
    Apr 16, 2015 6:45 AM in response to pbbarb

    It sounds like to me that the due to the age of the dock it is no longer able to transfer data over the cord. I would suggest seeking out a replacement dock. You can find them on eBay and other aftermarket websites for a pretty affordable cost.

  • by pbbarb,

    pbbarb pbbarb Apr 18, 2015 7:29 AM in response to zmclearan
    Level 1 (1 points)
    Apr 18, 2015 7:29 AM in response to zmclearan

    New development.  While researching the fastest way I can get a replacement dock/cable I kept trying to get the current one to work.  At one point it did appear on my Mac and in ITunes so I went through the Restore process.  As expected, all the music that was on it is now gone, but again I can't see it on my computer or in iTunes.  When I have it connected to the computer, the yellow light blinks continuously which, according to the user guide, means "Do not disconnect."   That means the computer knows the iPod is connected even though I can't see it.  So I am wondering if the cable is actually OK and I've got some setting on the computer that is hiding the iPod from view.  Have you ever come across that?

  • by zmclearan,

    zmclearan zmclearan Apr 18, 2015 7:32 AM in response to pbbarb
    Level 3 (670 points)
    Apr 18, 2015 7:32 AM in response to pbbarb

    Okay. Disconnect the iPod then hold down the menu button for 15 seconds and then plug it back into your computer.

  • by pbbarb,

    pbbarb pbbarb Apr 18, 2015 7:38 AM in response to zmclearan
    Level 1 (1 points)
    Apr 18, 2015 7:38 AM in response to zmclearan

    When I hold down the menu button I assume the iPod is turned on.  Do I leave it turned on when I connect to the computer again?

  • by zmclearan,

    zmclearan zmclearan Apr 20, 2015 11:38 AM in response to pbbarb
    Level 3 (670 points)
    Apr 20, 2015 11:38 AM in response to pbbarb

    I apologize for the delayed response. It will not matter if the iPod is on before or after you connect it to the computer.

  • by pbbarb,

    pbbarb pbbarb Apr 23, 2015 5:46 PM in response to zmclearan
    Level 1 (1 points)
    Apr 23, 2015 5:46 PM in response to zmclearan

    Well, this has been a real puzzle and I appreciate your advice.  I tried everything you suggested, everything I could find in other posts, everything I could read on Apple support and troubleshooting pages and nothing made a difference.  I pretty much gave up and decided to leave it alone for a few days and I don't know what happened, but all of a sudden things changed when I tried again.  My Mac was on, the Ipod was off, I plugged it into the Mac (and the yellow light started blinking but no iPod showed up on the desktop or in iTunes), then shut the Mac down for a few minutes and left the iPod off and plugged in.  When I turned the Mac back on I noticed that the only items in the dock that were "on" or "active" were the Finder and iTunes so I double clicked on iTunes and watched in amazement as it welcomed me to my "new iPod."  I followed the on-screen directions and the iPod appeared on the desktop and in iTunes at long last and I was able to download two audiobooks successfully.   I don't get it but I'm not looking a gift horse in the mouth.  I'm writing all this here in case some other poor soul is struggling with the same problem and has not yet tried all the steps described in these 9 posts.  Thanks again for taking the time to reply.

  • by MacShell,

    MacShell MacShell Aug 14, 2016 7:32 AM in response to pbbarb
    Level 1 (8 points)
    Notebooks
    Aug 14, 2016 7:32 AM in response to pbbarb

    I have the identical situation with my old ipod shuffle (2nd generation). The Cable / Dock is working as it works for my daughter's shuffle of the same vintage. Did you ever figure out how to get itunes and/or your computer to recognize your shuffle? When mine is plugged into the usb port I don't even have a blinking light. The unit does charge using my wall charger and I can play the old songs but I can't seem to update to new songs using itunes. Any further steps or insight would be greatly appreciated. Thank you.