ashkeller44

Q: kernel panic and other issues

Good morning,

 

For over a month now, I have been having intermittent problems with my MacBook Pro (Snow Leopard). If often has kernel panic attacks, when the multilingual message "You need to restart your computer. Hold down the Power button for several seconds or press the Restart button." This sometimes happens randomly after I have been using the computer for several hours without problems, and sometimes it enters a phase when it keeps reappearing upon startup and it takes many tries before it can fully start up again. Also, sometimes the computer seemingly randomly restarts without any prompting or any sign.

 

I have also had a few other problems, which I suspect are related. Often as I am using Google Chrome, the "Aw, Snap!" page appears. Sometimes this is followed by the kernel panic. Sometimes I also have this problem where the application bar at the bottom disappears or other funky stuff is going on with the interface.

 

Finally, sometimes the disk drive does not work -- I would be trying to boot it up from the install DVD right now but some days it won't accept any cds at all.

 

Is this most likely a hardware problem? Should I just give up on trying to fix it myself and take it to the apple store?

 

I would greatly appreciate any help!

Posted on Apr 18, 2015 8:44 AM

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Q: kernel panic and other issues

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  • Helpful answers

  • by Kappy,

    Kappy Kappy Apr 18, 2015 8:58 AM in response to ashkeller44
    Level 10 (271,367 points)
    Desktops
    Apr 18, 2015 8:58 AM in response to ashkeller44

    Please make a Genius Appointment and take it in for service.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Apr 18, 2015 9:49 AM in response to ashkeller44
    Level 9 (52,521 points)
    Mac OS X
    Apr 18, 2015 9:49 AM in response to ashkeller44

    Log and post the kernel panic report per these instructions:

     

    https://support.apple.com/en-us/HT201753

     

    Ciao.

  • by ashkeller44,

    ashkeller44 ashkeller44 Apr 21, 2015 3:15 PM in response to OGELTHORPE
    Level 1 (8 points)
    Notebooks
    Apr 21, 2015 3:15 PM in response to OGELTHORPE

    Hmmm... I just had a kernel panic for the first time in a few days and I can't find any file named "panic.log" or anything having to do with panic. Right before the kernel panic, though, I had a problem with the dock and I was able to find a report for that. I have pasted the first part of it below (it wouldn't let me do the whole thing). Thank you so much for any interpretation anyone is able to give!

     

    Process:         Dock [97]

    Path:            /System/Library/CoreServices/Dock.app/Contents/MacOS/Dock

    Identifier:      com.apple.dock

    Version:         1.7 (769.18)

    Build Info:      Dock-7691800~1

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [93]

     

     

    Date/Time:       2015-04-21 17:41:40.920 -0400

    OS Version:      Mac OS X 10.6.8 (10K549)

    Report Version:  6

     

     

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0xfffffffffffffffe

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

     

    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

    0   libobjc.A.dylib               0x00000001012cbb2d _mapStrIsEqual + 37

    1   libobjc.A.dylib               0x00000001012cb6f3 NXMapGet + 125

    2   libobjc.A.dylib               0x00000001012ca036 _read_images + 434

    3   libobjc.A.dylib               0x00000001012e0721 map_images_nolock + 1266

    4   libobjc.A.dylib               0x00000001012c9761 map_images + 115

    5   dyld                           0x00007fff5fc039c5 dyld::notifyBatchPartial(dyld_image_states, bool, char const* (*)(dyld_image_states, unsigned int, dyld_image_info const*)) + 853

    6   dyld                           0x00007fff5fc0c849 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, ImageLoader::RPathChain const&) + 201

    7   dyld                           0x00007fff5fc04d54 dyld::link(ImageLoader*, bool, ImageLoader::RPathChain const&) + 118

    8   dyld                           0x00007fff5fc08f7c dlopen + 490

    9   libSystem.B.dylib             0x00000001007e8e40 dlopen + 61

    10  com.apple.HIToolbox           0x0000000104af27b1 InitShortcut + 31

    11  com.apple.HIToolbox           0x0000000104af26b5 SetupMenuTracking(MenuSelectData&, unsigned char, Point, double, MenuData*, unsigned int, unsigned short, Rect const*, Rect const*, unsigned int, Rect const*, __CFString const*) + 2863

    12  com.apple.HIToolbox           0x0000000104c19511 PopUpMenuSelectCore(MenuData*, Point, double, Point, unsigned short, unsigned int, Rect const*, unsigned short, unsigned int, Rect const*, Rect const*, __CFString const*, OpaqueMenuRef**, unsigned short*) + 442

    13  com.apple.HIToolbox           0x0000000104c19d02 _HandlePopUpMenuSelection7 + 665

    14  com.apple.dock                 0x000000010005df3e 0x100000000 + 384830

    15  com.apple.dock                 0x000000010005d8a4 0x100000000 + 383140

    16  com.apple.dock                 0x000000010005c92c 0x100000000 + 379180

    17  com.apple.dock                 0x0000000100021b29 0x100000000 + 138025

    18  com.apple.dock                 0x0000000100015f6a 0x100000000 + 89962

    19  com.apple.dock                 0x0000000100015d18 0x100000000 + 89368

    20  com.apple.HIServices           0x0000000102657b8d mshPerform + 11

    21  com.apple.CoreFoundation       0x00000001013df6e1 __CFRunLoopRun + 5201

    22  com.apple.CoreFoundation       0x00000001013dddbf CFRunLoopRunSpecific + 575

    23  com.apple.dock                 0x0000000100004774 0x100000000 + 18292

    24  com.apple.dock                 0x000000010000432c 0x100000000 + 17196

  • by ashkeller44,

    ashkeller44 ashkeller44 Apr 23, 2015 5:10 PM in response to ashkeller44
    Level 1 (8 points)
    Notebooks
    Apr 23, 2015 5:10 PM in response to ashkeller44

    Here's the log for a panic report I just had. Anyone have any ideas?

     

     

    Interval Since Last Panic Report:  872397 sec

    Panics Since Last Report:          17

    Anonymous UUID:                    A47BB070-1DDE-415D-B8FB-00B66B02AAF6

     

     

    Thu Apr 23 20:03:14 2015

    panic(cpu 0 caller 0xffffff80002d1208): Kernel trap at 0xffffff800020df49, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0xffffffff800cc56c, CR3: 0x0000000031a91000, CR4: 0x0000000000040660

    RAX: 0x0000000000000000, RBX: 0x0000000000000005, RCX: 0x00000000f9000000, RDX: 0xffffff8002adabf0

    RSP: 0xffffff805f81ba80, RBP: 0xffffff805f81bb60, RSI: 0x0000000000000001, RDI: 0xffffff8002adabf0

    R8:  0xffffff8000574850, R9:  0x0000000000000000, R10: 0x0000000000000000, R11: 0xffffff8000506410

    R12: 0xffffff80005d3190, R13: 0xffffff800c6df1c0, R14: 0xffffff8002adabe0, R15: 0xffffffff800cc56c

    RFL: 0x0000000000010206, RIP: 0xffffff800020df49, CS:  0x0000000000000008, SS:  0x0000000000000010

    Error code: 0x0000000000000000

     

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff805f81b720 : 0xffffff8000204d15

    0xffffff805f81b820 : 0xffffff80002d1208

    0xffffff805f81b970 : 0xffffff80002e3f4a

    0xffffff805f81b980 : 0xffffff800020df49

    0xffffff805f81bb60 : 0xffffff8000205f09

    0xffffff805f81bba0 : 0xffffff8000505c86

    0xffffff805f81bbc0 : 0xffffff8000257293

    0xffffff805f81bbe0 : 0xffffff8000504d45

    0xffffff805f81bc20 : 0xffffff8000502f01

    0xffffff805f81bc70 : 0xffffff80004f77a5

    0xffffff805f81bcb0 : 0xffffff80004f5585

    0xffffff805f81bce0 : 0xffffff80004f77a5

    0xffffff805f81bd20 : 0xffffff80004f5585

    0xffffff805f81bd50 : 0xffffff80004f77a5

    0xffffff805f81bd90 : 0xffffff8000524d17

    0xffffff805f81bdc0 : 0xffffff8000526d83

    0xffffff805f81bdd0 : 0xffffff8000555df2

    0xffffff805f81be20 : 0xffffff80002bf1ca

    0xffffff805f81be50 : 0xffffff8000205536

    0xffffff805f81be80 : 0xffffff80002029eb

    0xffffff805f81bef0 : 0xffffff8000274176

    0xffffff805f81bf60 : 0xffffff80002c3095

    0xffffff805f81bfa0 : 0xffffff80002e4894

     

     

    BSD process name corresponding to current thread: UserEventAgent

     

     

    Mac OS version:

    10K549

     

     

    Kernel version:

    Darwin Kernel Version 10.8.0: Tue Jun  7 16:32:41 PDT 2011; root:xnu-1504.15.3~1/RELEASE_X86_64

    System model name: MacBookPro8,1 (Mac-94245B3640C91C81)

     

     

    System uptime in nanoseconds: 37186034500

    unloaded kexts:

    (none)

    loaded kexts:

    com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 30454924426

    com.apple.driver.AppleTyMCEDriver 1.0.2d2

    com.apple.driver.AGPM 100.12.31

    com.apple.filesystems.autofs 2.1.0

    com.apple.driver.AppleMikeyHIDDriver 1.2.0

    com.apple.driver.AppleHDA 2.0.5f14

    com.apple.driver.AppleMikeyDriver 2.0.5f14

    com.apple.driver.AppleUpstreamUserClient 3.5.7

    com.apple.driver.AppleMCCSControl 1.0.20

    com.apple.driver.SMCMotionSensor 3.0.1d2

    com.apple.driver.AppleIntelHDGraphics 6.3.6

    com.apple.driver.AudioAUUC 1.57

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AudioIPCDriver 1.1.6

    com.apple.driver.AppleIntelPenrynProfile 17

    com.apple.driver.AppleIntelNehalemProfile 11

    com.apple.driver.AppleIntelMeromProfile 19

    com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1

    com.apple.driver.AppleLPC 1.5.1

    com.apple.driver.AppleGraphicsControl 2.10.6

    com.apple.driver.AppleBacklight 170.0.46

    com.apple.kext.AppleSMCLMU 1.5.2d10

    com.apple.driver.AppleIntelSNBGraphicsFB 6.3.6

    com.apple.driver.AppleUSBTCButtons 201.6

    com.apple.driver.AppleUSBTCKeyEventDriver 201.6

    com.apple.driver.AppleUSBTCKeyboard 201.6

    com.apple.driver.AppleIRController 303.8

    com.apple.BootCache 31.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

    com.apple.iokit.SCSITaskUserClient 2.6.8

    com.apple.iokit.IOAHCIBlockStorage 1.6.4

    com.apple.driver.AppleSDXC 1.0.3

    com.apple.driver.AppleUSBHub 4.2.4

    com.apple.driver.AppleFWOHCI 4.7.3

    com.apple.driver.AirPort.Brcm4331 433.11.5

    com.apple.iokit.AppleBCM5701Ethernet 3.0.5b8

    com.apple.driver.AppleEFINVRAM 1.4.0

    com.apple.driver.AppleSmartBatteryManager 160.0.0

    com.apple.driver.AppleAHCIPort 2.1.7

    com.apple.driver.AppleUSBEHCI 4.2.4

    com.apple.driver.AppleUSBUHCI 4.2.0

    com.apple.driver.AppleACPIButtons 1.3.6

    com.apple.driver.AppleRTC 1.3.1

    com.apple.driver.AppleHPET 1.5

    com.apple.driver.AppleSMBIOS 1.7

    com.apple.driver.AppleACPIEC 1.3.6

    com.apple.driver.AppleAPIC 1.4

    com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0

    com.apple.security.sandbox 1

    com.apple.security.quarantine 0

    com.apple.nke.applicationfirewall 2.1.12

    com.apple.driver.AppleIntelCPUPowerManagement 142.6.0

    com.apple.driver.AppleHDAHardwareConfigDriver 2.0.5f14

    com.apple.driver.DspFuncLib 2.0.5f14

    com.apple.driver.AppleProfileReadCounterAction 17

    com.apple.driver.AppleProfileTimestampAction 10

    com.apple.driver.AppleProfileThreadInfoAction 14

    com.apple.driver.AppleProfileRegisterStateAction 10

    com.apple.driver.AppleProfileKEventAction 10

    com.apple.driver.AppleProfileCallstackAction 20

    com.apple.driver.AppleSMBusController 1.0.10d0

    com.apple.iokit.IOFireWireIP 2.0.3

    com.apple.iokit.IOSurface 74.2

    com.apple.iokit.IOBluetoothSerialManager 2.4.5f3

    com.apple.iokit.IOSerialFamily 10.0.3

    com.apple.iokit.IOAudioFamily 1.8.3fc2

    com.apple.kext.OSvKernDSPLib 1.3

    com.apple.driver.AppleHDAController 2.0.5f14

    com.apple.iokit.IOHDAFamily 2.0.5f14

    com.apple.iokit.AppleProfileFamily 41

    com.apple.driver.IOPlatformPluginFamily 4.7.0a1

    com.apple.driver.AppleSMBusPCI 1.0.10d0

    com.apple.driver.AppleBacklightExpert 1.0.1

    com.apple.iokit.IONDRVSupport 2.2

    com.apple.driver.AppleSMC 3.1.0d5

    com.apple.driver.AppleThunderboltEDMSink 1.1.1

    com.apple.driver.AppleThunderboltEDMSource 1.1.1

    com.apple.iokit.IOGraphicsFamily 2.2

    com.apple.driver.AppleThunderboltDPOutAdapter 1.3.2

    com.apple.driver.AppleThunderboltDPInAdapter 1.3.2

    com.apple.driver.AppleThunderboltDPAdapterFamily 1.3.2

    com.apple.driver.AppleThunderboltPCIDownAdapter 1.1.6

    com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3

    com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3

    com.apple.iokit.IOBluetoothFamily 2.4.5f3

    com.apple.driver.AppleUSBMultitouch 207.7

    com.apple.iokit.IOUSBHIDDriver 4.2.0

    com.apple.driver.AppleFileSystemDriver 2.0

    com.apple.driver.AppleUSBMergeNub 4.2.4

    com.apple.driver.AppleUSBComposite 3.9.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8

    com.apple.iokit.IOBDStorageFamily 1.6

    com.apple.iokit.IODVDStorageFamily 1.6

    com.apple.iokit.IOCDStorageFamily 1.6.1

    com.apple.driver.XsanFilter 402.1

    com.apple.iokit.IOAHCISerialATAPI 1.2.6

    com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8

    com.apple.driver.AppleThunderboltNHI 1.2.6

    com.apple.iokit.IOThunderboltFamily 1.4.9

    com.apple.iokit.IOUSBUserClient 4.2.4

    com.apple.iokit.IOFireWireFamily 4.2.6

    com.apple.iokit.IO80211Family 320.1

    com.apple.iokit.IONetworkingFamily 1.10

    com.apple.iokit.IOAHCIFamily 2.0.6

    com.apple.iokit.IOUSBFamily 4.2.4

    com.apple.driver.AppleEFIRuntime 1.4.0

    com.apple.iokit.IOHIDFamily 1.6.6

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.security.TMSafetyNet 6

    com.apple.driver.DiskImages 289

    com.apple.iokit.IOStorageFamily 1.6.3

    com.apple.driver.AppleACPIPlatform 1.3.6

    com.apple.iokit.IOPCIFamily 2.6.5

    com.apple.iokit.IOACPIFamily 1.3.0

    Model: MacBookPro8,1, BootROM MBP81.0047.B0E, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f96

    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB

    Memory Module: global_name

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.104.5)

    Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: Hitachi HTS545032B9A302, 298.09 GB

    Serial ATA Device: OPTIARC DVD RW AD-5970H

    USB Device: FaceTime HD Camera (Built-in), 0x05ac  (Apple Inc.), 0x8509, 0xfa200000 / 3

    USB Device: Hub, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2

    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0245, 0xfa120000 / 5

    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x821a, 0xfa113000 / 6

    USB Device: Hub, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2

    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0xfd110000 / 3

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Apr 24, 2015 10:58 AM in response to ashkeller44
    Level 9 (52,521 points)
    Mac OS X
    Apr 24, 2015 10:58 AM in response to ashkeller44

    Run an Apple Hardware Test:

     

    https://support.apple.com/en-us/HT201257

     

    Note an error free AHT is not definitive.

     

    Do you have peripherals attached?  If so, disconnect them.

     

    https://support.apple.com/en-us/TS3742

     

    Ciao.