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All replies
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Helpful answers
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Mar 29, 2015 1:41 PM in response to JTCapby venmathi,I am also facing the same issue after the software upgrade. My front camera was working fine when i see the photos took on Feb16. But recently it stopped focusing. Please let me know if there is solution for it. Its upsetting me a lot.
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Mar 29, 2015 1:46 PM in response to jpewittby Hugh Master Of Technology,Update your iPhone to iOS 8.2 first.
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Apr 5, 2015 6:58 PM in response to Hugh Master Of Technologyby jorgefromwilmington,I already did it, still have the same issue, anybody got a fix? I bought my phone at USA but I'm in Mexico now, is not covered with the guarantee here.
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Apr 5, 2015 7:12 PM in response to jpewittby J_Kim,Apple claims 99% customer sat rate. I disagree. D:
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Apr 9, 2015 1:22 PM in response to jpewittby zaini charmer,i have same problem why apple not make this problem as serious .. its **** **** now . we pay lot of money to buying iphone .. i just hate apple now
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Apr 9, 2015 1:30 PM in response to zaini charmerby jorgefromwilmington,update to 8.3 wont fix it either.
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Apr 16, 2015 7:17 PM in response to jpewittby Caymanfvr,Apple, please listen to your customers' cry for help! So many of us with the same issue. We are being turned away at the Apple stores. What do we need to do to have this issue with the camera resolved??
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Apr 18, 2015 8:46 AM in response to Caymanfvrby MHTeacher,still major issue. Calling to make appointment with store. After last update having additional issues with touchscreen freezing in different apps. Photo view freezing. Hope to get camera focus resolved easily. I miss my good camera features. If I wanted to carry a camera around I wouldn't have upgraded to iPhone. Just kept a little "dump phone". Very frustrated that something as simple as an iOS upgrade can wreck a primary feature if the hardware.
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May 2, 2015 9:37 AM in response to jpewittby jasraj singh,MY iPhone 6 plus faced the exact same problem.
NOw im on iOS 8.3 but Still doesn't help.
DO you have any idea as to what can be done
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May 2, 2015 9:39 AM in response to jasraj singhby jasraj singh,Please apple help us, we pay a bomb to buy these phones and would not want this cam problem for long
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May 2, 2015 10:08 AM in response to jasraj singhby Briansyddall,Hi Go to settings update to ios 8.3 Also try a Reboot press & hold power button& menu button hold both down until you see Apple Logo . Cheers Brian
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May 5, 2015 12:35 PM in response to jpewittby TapeTrader,Autofocus on iPhone 6 camera with iOS 8.13 is a total fail.
Went to take a video of my daughter's spring concert only to look at the video and see the focus going in and out repeatedly.
Totally ruined the ability to share that memory.
Thanks Apple.
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May 5, 2015 5:33 PM in response to jpewittby JTCap,OK... I have went through customer service, after 3 calls with them and multiple attempts to reset the phone they determined it to be a hardware issue with the phone itself. The image stabilization went down. Without making too many assumptions here but I went investigated this pretty thoroughly, the image stabilization on the iPhone 6plus seems to be sensitive to vibrations. With that known you can make your own assumptions but I did mount my phone to my car and motorcycle mounts so it would indeed have been subjected to the sort of vibrations evident in observations I have read about. I am sure Apple will work to fix this in future renditions but I wouldn't look for any public acknowledgement. In all fairness to Apple, they resolved the problem and replaced the phone promptly as it was still under warranty. Hopefully this issue will be resolved in their future renditions of the phone as I am growing fond of the bigger phone.
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May 10, 2015 11:35 AM in response to jpewittby cyron17,Same problem here!!! Apple needs to work on a new ios update because this is an software issue there is nothing wrong with the phone or the camera itself... It was working fine before the last update so there is not point replacing no part on the cell phone. Please update next firmware with correction on this issue
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May 25, 2015 11:55 AM in response to jpewittby Mellow123,I Am having same issue. Unfortunately I found i first realized the focus wasn't working at my daughters wedding. What's up with this problem?