jazcan
Level 4 (1,398 points)

Q: iCloud Total Storage incorrect

Last week I updated all of my iOS devices & my iMac to the latest operating systems( iOS 8.3 & OS X 10.10.3). 

When I select Settings->General->Usage-> ... listed under  iCloud , Total Storage is showing as 0 bytes, 53.6 MB available.  This is on both my iPad 2 & iPhone 5.

My iPad Air 2 is showing the correct amount of 'Total Storage' and 'Available'

My iCloud plan is 20 GB. 

When I select Manage Storage, the correct amount of storage used by my devices is reported & at the bottom it shows 4.1 GB available of 20.0 GB on iCloud which is right.

image.jpgimage.jpg

Is anyone else seeing this discrepancy? 

iPad 2 Wi-Fi + 3G, iOS 8.3

Posted on Apr 18, 2015 7:18 AM

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jazcan

Q: iCloud Total Storage incorrect

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  • by jazcan,Helpful

    jazcan jazcan Apr 18, 2015 7:26 AM in response to jazcan
    Level 4 (1,398 points)
    Apr 18, 2015 7:26 AM in response to jazcan

    After doing a little searching it appears I am not the only one experiencing this & even doing a full restore doesn't correct the issue.  I'm going to put in a report to Apple. 

    I am wondering how many other folks are seeing this?

  • by Demo,

    Demo Demo Apr 18, 2015 7:37 AM in response to jazcan
    Level 10 (95,896 points)
    iPad
    Apr 18, 2015 7:37 AM in response to jazcan

    I Would have never thought to look for this on my seldom was used iPad 3rd generation, but sure enough I see the same thing that you are seeing. My iPad Air 2 and my iPhone 5S report the storage normally as they should, but the iPad 3 shows something similar to what you are seeing.

     

    The one thing that struck me is that I have not backed up or synced my iPad 3 with iTunes since I updated to iOS 8.3. I use iCloud as my secondary backup and I have always relied on iTunes first. I am backing up and syncing with iTunes now. Then I will backup with iCloud again and I will report back to see if that corrects the situation.

  • by jazcan,

    jazcan jazcan Apr 18, 2015 7:42 AM in response to Demo
    Level 4 (1,398 points)
    Apr 18, 2015 7:42 AM in response to Demo

    I haven't backed up to the Cloud since the update either (only iTunes) .  Will try later to see if it fixes the issue.

  • by Demo,

    Demo Demo Apr 18, 2015 7:59 AM in response to jazcan
    Level 10 (95,896 points)
    iPad
    Apr 18, 2015 7:59 AM in response to jazcan

    I Backed up with iTunes, synced with iTunes, backed up again with iCloud, signed out of iCloud, reset the iPad with the sleep and home buttons, and it still didn't do any good. I am still seeing this weird behavior on the iPad 3 - and only on the iPad 3.

  • by jazcan,

    jazcan jazcan Apr 18, 2015 8:24 AM in response to Demo
    Level 4 (1,398 points)
    Apr 18, 2015 8:24 AM in response to Demo

    I just completed an iCloud backup & now it's showing even less available.  Hoping this won't stop my iPad from automatically backing up to the Cloud :/

     

    image.jpg

    I reported the issue here. 

    https://www.apple.com/feedback/icloud.html

  • by Demo,

    Demo Demo Apr 18, 2015 9:27 AM in response to jazcan
    Level 10 (95,896 points)
    iPad
    Apr 18, 2015 9:27 AM in response to jazcan

    Mine didn't show less space available, but the reading was still incorrect. I have the 20GB plan with 13.6 available which shows up correctly on my phone and on my iPad Air 2. I am seeing this now and this is exactly what I was seeing prior to all of my troubleshooting steps.

     

    image.jpg

     

    NIce catch by the way. I will report the issue as well.

  • by bobseufert,

    bobseufert bobseufert Apr 18, 2015 10:12 AM in response to jazcan
    Level 6 (14,075 points)
    iPad
    Apr 18, 2015 10:12 AM in response to jazcan

    You and Demo are not alone. Besides a couple of posts a few days ago my iPad 4 running IOS 8.3 is showing the incorrect reading too.image.jpg

  • by Demo,

    Demo Demo Apr 18, 2015 10:40 AM in response to bobseufert
    Level 10 (95,896 points)
    iPad
    Apr 18, 2015 10:40 AM in response to bobseufert

    It might help if you report the issue as well.

  • by bobseufert,

    bobseufert bobseufert Apr 18, 2015 11:04 AM in response to Demo
    Level 6 (14,075 points)
    iPad
    Apr 18, 2015 11:04 AM in response to Demo

    Will do. Another bug that showd up yesterday, if you go to YouTube.com using Safari it will open the app instead of the website. I haven't checked if it's still doing it today.

  • by bobseufert,

    bobseufert bobseufert Apr 18, 2015 11:16 AM in response to Demo
    Level 6 (14,075 points)
    iPad
    Apr 18, 2015 11:16 AM in response to Demo

    That was simple enough. I'm surprized you can't add screenshots to the feedback report.

  • by jazcan,

    jazcan jazcan Apr 18, 2015 11:44 AM in response to Demo
    Level 4 (1,398 points)
    Apr 18, 2015 11:44 AM in response to Demo

    So now I'm seeing some more weird behaviour.  Total storage is still showing 0 bytes but available keeps changing.  It was showing correctly at 4 GB and now shows 3.9 GB.  I haven't done any further backups but it appears to be changing on its own.

  • by Demo,

    Demo Demo Apr 18, 2015 11:56 AM in response to bobseufert
    Level 10 (95,896 points)
    iPad
    Apr 18, 2015 11:56 AM in response to bobseufert

    bobseufert wrote:

     

    That was simple enough. I'm surprized you can't add screenshots to the feedback report.

    I'm no expert on this, but I think that feedback is different than filing an actual bug report. I would assume that you can include screenshots in a bug report which I believe is only for registered developers to use. I can't imagine how many users would be bombarding Apple with bug reports every time that their device didn't do exactly he what they thought that it should do. Feedback is for us, the non developer types. I'm sure feedback gets more than its share of abuse as it is.

     

    tap on this link.

    https://bugreport.apple.com/noaccess

  • by Demo,

    Demo Demo Apr 18, 2015 11:58 AM in response to jazcan
    Level 10 (95,896 points)
    iPad
    Apr 18, 2015 11:58 AM in response to jazcan

    My reading hasn't changed from what I reported earlier. It still isn't correct.

  • by bobseufert,

    bobseufert bobseufert Apr 18, 2015 12:43 PM in response to Demo
    Level 6 (14,075 points)
    iPad
    Apr 18, 2015 12:43 PM in response to Demo

    I just like attaching screenshots. I noticed even though it's not a developer bug report there is a place where you can chose type of report> bug. jazcan's question then your and my replys are a good example of why I think Apple should have an Forum for beta testers. When one person reports a problem people using different iPads can check if they're having the same problem. It would let the beta developers quickly know how widespread the problem is. I don't expect to see it in this lifetime though.

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