jazcan
Level 4 (1,398 points)

Q: iCloud Total Storage incorrect

Last week I updated all of my iOS devices & my iMac to the latest operating systems( iOS 8.3 & OS X 10.10.3). 

When I select Settings->General->Usage-> ... listed under  iCloud , Total Storage is showing as 0 bytes, 53.6 MB available.  This is on both my iPad 2 & iPhone 5.

My iPad Air 2 is showing the correct amount of 'Total Storage' and 'Available'

My iCloud plan is 20 GB. 

When I select Manage Storage, the correct amount of storage used by my devices is reported & at the bottom it shows 4.1 GB available of 20.0 GB on iCloud which is right.

image.jpgimage.jpg

Is anyone else seeing this discrepancy? 

iPad 2 Wi-Fi + 3G, iOS 8.3

Posted on Apr 18, 2015 7:18 AM

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jazcan

Q: iCloud Total Storage incorrect

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  • by Demo,

    Demo Demo Apr 18, 2015 12:55 PM in response to bobseufert
    Level 10 (95,986 points)
    iPad
    Apr 18, 2015 12:55 PM in response to bobseufert

    You can select Bug in the iPad feedback site, but I did not see Bug using the iCloud feedback that jazcan posted. Sometimes I don't know where the best place to file these feedback reports is. Since she saw the behavior on two different devices using iCloud, then the iCllud feedback makes the most sense _ to me anyway.

     

    I Agree about posting screenshots, but like I said, IMO, Apple would be inundated with every crazy screenshot that you can imagine by every user with a bone to pick about a feature that isnt working exactly the way that they think that it should work.

  • by bobseufert,

    bobseufert bobseufert Apr 18, 2015 1:17 PM in response to Demo
    Level 6 (14,121 points)
    iPad
    Apr 18, 2015 1:17 PM in response to Demo

    Time for me to get new reading glasses. I could've sworn jazcan's link said feeback/mini instead of feedback/icloud so I used the normal feedback link.

  • by jazcan,

    jazcan jazcan Apr 18, 2015 1:44 PM in response to Demo
    Level 4 (1,398 points)
    Apr 18, 2015 1:44 PM in response to Demo

    I posted to iCloud feedback because it also made sense to me since it was happening on both my iPad 2 & my iPhone 5 but still not sure why the correct amounts show on my Air 2. 

    FYI: My Available Storage is back to showing the correct amount (4GB) on both devices, it's just Total Storage that shows 0 bytes.

  • by K_Rek,

    K_Rek K_Rek Apr 19, 2015 4:43 PM in response to jazcan
    Level 1 (0 points)
    Apr 19, 2015 4:43 PM in response to jazcan

    Just posting to say this error is on my wife's iPhone as well.  It was there before I updated to iOS 8.3 and is still there after the update and another restart.  She has 17GB of 20GB free.  It shows 0 bytes free and 981MB available.

     

    Storage on the iPhone itself shows 11.5GB used and 1.1GB available.

  • by NeilHobbs,

    NeilHobbs NeilHobbs Apr 28, 2015 11:30 PM in response to jazcan
    Level 1 (35 points)
    Apr 28, 2015 11:30 PM in response to jazcan

    My iPad 3 is doing the same since I upgraded it to to iOS 8.3 on Sunday just gone.

     

    I logged a Bug Report with Apple last night and when I return from this business trip, I will attach some generated logs to the case and see what happens.

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