cycleguy41
Level 1 (0 points)

Q: junk mail

Am I missing something?  I have a "junk" mail icon, but am not able to find one labeled "not junk".  How do I label mail 'not junk' when it keeps appearing in junk folder, but is not junk?

 

cycleguy41

iPad (3rd gen) Wi-Fi, iOS 7.0.2

Posted on Apr 15, 2015 2:51 PM

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cycleguy41

Q: junk mail

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  • by braden85,

    braden85 braden85 Apr 18, 2015 2:54 PM in response to cycleguy41
    Community Specialists
    Apr 18, 2015 2:54 PM in response to cycleguy41

    Hi cycleguy41,

     

    I see that you have some questions about mail filtering in iCloud. Here is an article with some suggestions for clearing false positives and making sure your non-junk mail ends up in the correct inbox:

     

    Troubleshooting false-positives

    Due to the complexity of accurately detecting and filtering out junk mail, on rare occasions a legitimate email from a friendly source may be blocked from reaching your Inbox. This is called a false positive.

    If you feel that a legitimate email message was inadvertently filtered, you may want to ask your friend to send a follow-up email to verify that the issue exists. If you notice that multiple email messages are being delayed, bounced, or not delivered, contact iCloud Support. Also make sure to check your Junk folder for email messages that were incorrectly marked as junk mail. To check your Junk folder at iCloud.com, choose the Mail application and click the Junk folder in the sidebar. Email messages in the Junk folder are automatically deleted after 30 days.

    iCloud: Identifying and filtering junk mail - Apple Support

    https://support.apple.com/en-us/HT202315

     

    Thanks for being a part of the Apple Support Communities!

     

    Regards,

     

    Braden