Raoul_Duke

Q: Random Black/White Logo Screens Interfering With Everything

I recent upgraded my 4th Gen iPad to iOS 8.3, and since then it has been afflicted by random white or black logo screens that can happen at any moment in any application.  One see the progress bar move for a few seconds, it gets about half way, and then permits me to return to work, but never for long before it hits again.

 

I have restored my device (from a local back up) three times with no effect, and rebooting/reseting the device tells me to "Slide to upgrade," but the problem persists.

 

I have even done a total wipe of my iPad, resetting it to factory conditions, and played with it for a while to see if I could repeat the problem, but could not.

 

This tells me the problem is with the iOS 8.3 upgrade, though I have been able to find someone with an answer yet on these forums.  Any assistance would be greatly appreciated.  This thing is dead in the water for the moment!

 

iPad (4th Generation)

iOS 8.3 (12f69)

Posted on Apr 18, 2015 9:07 AM

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Q: Random Black/White Logo Screens Interfering With Everything

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  • by Demo,

    Demo Demo Apr 18, 2015 10:01 AM in response to Raoul_Duke
    Level 10 (95,862 points)
    iPad
    Apr 18, 2015 10:01 AM in response to Raoul_Duke

    Raoul_Duke wrote:

     

    I have even done a total wipe of my iPad, resetting it to factory conditions, and played with it for a while to see if I could repeat the problem, but could not.

     

    This tells me the problem is with the iOS 8.3 upgrade, though I have been able to find someone with an answer yet on these forums.  Any assistance would be greatly appreciated.  This thing is dead in the water for the moment!

    I Think it indicates a problem with an app or setting, not the upgrade. If you restored as new and have no issues with the iPad, to me that means that a clean install of the iPad allows the device to work as it should. When you restored apps, app data and settings from the old set up, there is some conflict causing the problem.

  • by Raoul_Duke,

    Raoul_Duke Raoul_Duke Apr 18, 2015 10:16 AM in response to Demo
    Level 1 (49 points)
    Mac OS X
    Apr 18, 2015 10:16 AM in response to Demo

    Yes, this is what I was thinking.  How would one then pursue this?  Do a clean install and then "restore purchases" of all the applications I have downloaded?  How would one move the data from the "corrupted" back up?

     

    My thanks again!

  • by Demo,Helpful

    Demo Demo Apr 19, 2015 10:32 AM in response to Raoul_Duke
    Level 10 (95,862 points)
    iPad
    Apr 19, 2015 10:32 AM in response to Raoul_Duke

    This is very long winded and wordy, but I am trying to cover as much as I can in this response. If there is anything that you do not understand or if you are uncomfortable with trying any of this, please post back and I will answer your questions as best I can. There are many very knowledgeable people here that will hopefully offer help as well.


    I backup with iCloud and with iTunes. I also sync my devices with iTunes because I have photos on my Mac that I want to sync and I have documents that are stored on the devices that I have moved back and forth with file sharing since not all apps work with iCloud. I also have most of my music collection on the iPad that was ripped from CD's and I don't use iTunes Match so I have to sync those songs to the device.


    This is the approach that I would take and be forewarned that it can be very, very tedious and it will take some time. It could take days to sort it all out.


    The first thing that I would do is backup with iCloud and then erase the device in Settings>General>Reset>Erase all content and settings. You will have to go through the setup process again.  You will be given the option to restore the iCloud backup. Go ahead and say yes to that option. All of your content will be downloaded from the cloud and that can take hours if you have a lot of content on the iPad.  This will not restore any synced content that you have on the device, so you will still have to sync photos, music, books or any other non iTunes purchased content back onto the device. If you do not sync with iTunes, this step will be a non issue for you so you will not have to worry about it. However, if you do sync some content with iTunes, at this point, I would forgo that step for now. Use the iPad and see how it goes. If it all goes well, then sync whatever you were syncing back to the device. If the problem appears after syncing with iTunes, assume that there is something corrupt in iTunes.


    If all of that fails to do any good, you can backup again, erase the device again, go through the whole set up process but do not restore the backup. See how that goes. If everything goes OK, sync with iTunes - but only if you sync content with iTunes - and see how that goes. If everything works out OK, you can assume something in the backup was corrupt and causing the problem.

     

    If you use iTunes only, always make sure that you backup the iPad one last time before you do the clean install from iTunes. Make sure that you transfer all purchases and apps into iTunes as well. Then restore as new and use the device for a while and see how it goes. Slowly add a few of your purchased apps at a time. See how it goes, add more apps, see how it goes. When you get to a point where you believe that things are good to go, try restoring the backup which will restore all of your app data and the device settings. If the problem comes back, it has to be something in one of the apps or a corrupt setting on the iPad. Restore as new again, and download or sync your purchases back from iTunes and start all over again. Do not restore the backup.

     

    What this amounts to is, doing things by process of elimination. Like I said, it could take days to sort it all out. I am a glutton for punishment and I don't mind going through all of the tedious rigamarole involved.

     

    Raoul_Duke wrote:


    How would one move the data from the "corrupted" back up?

    Unfortunately, you may never know what item, data, file, photo, song, etc. is corrupt and you cannot move selective data back from the backup. It is all or nothing. If you feel that the backup is corrupt or if you go through all of the steps and know that the backup is corrupt, then you cannot use it at all and you have to start over again.

     

    This is one of the reasons why I keep copies of my most important files on my Mac, and not just in the iPad backups. I can selectively add files back to the iPad if I need to start all over again.

     

    Sone links that might prove to be helpful.

     

    iOS: Understanding 'Erase All Content and Settings' - Apple Support

     

    How to erase your iOS device and then set it up as a new device or restore it from backups - Apple Support

     

    How to back up your devices using iCloud or iTunes - Apple Support

     

    Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support

     

    Re-download or transfer your iTunes Store purchases from an iPhone, iPad or iPod to a computer - Apple Support

     

    Download past purchases - Apple Support

  • by Raoul_Duke,

    Raoul_Duke Raoul_Duke Apr 19, 2015 10:42 AM in response to Demo
    Level 1 (49 points)
    Mac OS X
    Apr 19, 2015 10:42 AM in response to Demo

    Thank you for taking the time to lay out the options like that.  I really only use my iPad to read online periodicals and play a few games, so I will erase all content and settings and selective reinstall my critical applications and see if/when it goes tits up again.  I back up and maintain my iPad exclusively via hard wire and iTunes, so this should be fairly simple.

     

    Thanks again, and keep up the good work!

  • by Demo,

    Demo Demo Apr 19, 2015 10:55 AM in response to Raoul_Duke
    Level 10 (95,862 points)
    iPad
    Apr 19, 2015 10:55 AM in response to Raoul_Duke

    You're welcome and Good luck!

  • by tallsurreyboy,

    tallsurreyboy tallsurreyboy Apr 22, 2015 12:21 AM in response to Raoul_Duke
    Level 1 (0 points)
    Apr 22, 2015 12:21 AM in response to Raoul_Duke

    Dear Paoul_Duke.

     

    When you reset your ipad 4 to factory settings did the problem go away? I realise that none of your old apps/data/settings would be on the ipad then.

  • by Raoul_Duke,

    Raoul_Duke Raoul_Duke Apr 22, 2015 10:33 AM in response to tallsurreyboy
    Level 1 (49 points)
    Mac OS X
    Apr 22, 2015 10:33 AM in response to tallsurreyboy

    Yes, it has worked so far without a problem.  I am in the process of re-adding my applications from the App Store, a laborious process.  I will then have input all the various settings again, of course.  My next concern is what will happen when I sync my iPad via hardwire to iTunes.  Hopefully there will be a clear manner in which I can avoid syncing the devices "new" content with my existing, now corrupted, back up.

  • by Gwanim,

    Gwanim Gwanim Jul 2, 2015 8:50 AM in response to Raoul_Duke
    Level 1 (0 points)
    Jul 2, 2015 8:50 AM in response to Raoul_Duke

    Hi there, I've a similar issue on my 3rd gen iPad, since I upgrade firmware from iOS 8.1 to iOS 8.3 (and now iOS 8.4). The only difference between Raoul_Duke and me is that the time I could do anything on my iPad (when the loop logo black or white isn't on the screen) is about 250 ms, so can't do anything and I don't have any iCloud backup because of my work (I travel through any connection lands).
    The problem is that I have a lot of stuff that I want to correctly use on my iPad; I restore three different backups (july 2015, june 2015, november 2014) and it's the same all the time, it's impossible to do anything. Is there any solution? My backups are not corrupted, iPad would work normally without that annoying issue.

     

    Have a nice day.