Señor Josué

Q: iCloud Photo Library upload killing internet connection

The new iCloud Photo Library is killing my cable internet connection. It will upload for a little while, greatly slowing down my internet access until eventually it just kills my connection. I have to reset my modem, and Photos will upload a bit more before grinding my connection to a halt again. This is ridiculous, and if I can't get it resolved I'm not going to use this "great new feature" and will stop paying for the extra storage, which I won't need if I go back to Photo Stream.

iMac, OS X Yosemite (10.10.3)

Posted on Apr 13, 2015 7:37 AM

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Q: iCloud Photo Library upload killing internet connection

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  • by notcloudy,

    notcloudy notcloudy Apr 19, 2015 9:49 PM in response to Mack Palm Springs
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    Apr 19, 2015 9:49 PM in response to Mack Palm Springs

    Mack Palm Springs wrote:

     

    To Not Cloudy:

     

    I know you are trying to help - and Thank you.  But in this you are wrong.  There are too many people with this problem.  I support about a dozen friends and family - across the country.  Different ISPs, different plans.  The problem is WIDESPREAD - not isolated.  (As an IT professional with 4 decades of experience and 3 decades in TCP/IP  and a Mac since Macintosh 1984 - I believe this is a protocol issue of some sort.  Some "deadly embrace" in the download.  But this speculation on my part. It is what I see from Little Snitch and iStats telling me who is using the network during the download attempts.)

     

    I will tell anyone to AVOID Photos on iCloud until I see (on this post or some new show) that this is fixed.

     

    As an IT professional then you know that business purchase conditioned lines and the fastest they can get from the best provider available.   

     

    Its not a download - its an upload starting at your home - in a system that is more about downloading then uploading.  

     

    The frequently asked Iphoto document - does advise you you should keep a backup of your photos - so that is why I question if Apple thought people would upload all of their photos instead of just a select set - as they would be synchronized to other devices.

     

    Frequently asked iphoto

    https://support.apple.com/en-us/HT204264

  • by notcloudy,

    notcloudy notcloudy Apr 19, 2015 9:52 PM in response to extricated
    Level 4 (1,195 points)
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    Apr 19, 2015 9:52 PM in response to extricated

    extricated wrote:

     

     

    I just now downgraded my iCloud storage and changed settings in the Photos app.
    I won't use this service again until Apple fixes it.

     

    Send feedback to apple at http://www.apple.com/feedback/

  • by Tim Bloom1,

    Tim Bloom1 Tim Bloom1 Apr 20, 2015 6:57 AM in response to notcloudy
    Level 1 (110 points)
    Apr 20, 2015 6:57 AM in response to notcloudy

    I know you're trying to be helpful here as well, but you're missing and oversimplifying the issue at hand.  iCloud Photos upoloader is locking up modems. This isn't that they're slowing down, they stop passing traffic completely.  I'm anothe IT professional, been in the field professionally for about 15 years now, and I'm stumped currently. iCloud is known for being hard on networks and not very manageable, but this is a whole different issue. It appears to be locking up the cable-Ethernet bridge. They're maybe malformed packets of some kind. Maybe somebody with more expertise in wireshark can chime in?

  • by Csound1,

    Csound1 Csound1 Apr 20, 2015 7:03 AM in response to Tim Bloom1
    Level 9 (50,806 points)
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    Apr 20, 2015 7:03 AM in response to Tim Bloom1

    Tim Bloom1 wrote:

     

    I know you're trying to be helpful here as well, but you're missing and oversimplifying the issue at hand.  iCloud Photos upoloader is locking up modems.

    Really, why doesn't it lock up any of mine then, are there different versions of iCloud Photos uploader around, did I get the one that works and you got a different version. Tell me Mr IT professional (the last person claiming to be a IT Pro also said that his upload speed was 1000 Mb/s) how we laughed.

  • by anders kristian,

    anders kristian anders kristian Apr 20, 2015 7:34 AM in response to Csound1
    Level 1 (0 points)
    Apr 20, 2015 7:34 AM in response to Csound1

    Gentlemen


    Please stay on the subject.

     

    We are others that have had the exact same problem. My Modem also stopped responding.

    In my case I took my computer to work and did most of the upload from here...

    So I did not end up rebooting my modem more than once.

     

    Please again....

  • by Tim Bloom1,

    Tim Bloom1 Tim Bloom1 Apr 20, 2015 7:37 AM in response to Csound1
    Level 1 (110 points)
    Apr 20, 2015 7:37 AM in response to Csound1

    The funny thing about bugs is that they will rarely manifest themselves on the majority of configurations. Otherwise they'd, hopefully, never made it out of beta testing. Usually only bugs that affect a small fraction of the user base make it past that point, but are then discovered in the 1.0 phase. Which is likely what we see here. This is not a major fault of apple's, it's something inherant in all software development. And this is generally how it goes. 1.0 anything is pretty much lovingly called public beta 2.0 for this reason.  Apple obviously knew all about this, hence their reasoning for such a lengthy beta program, to reduce the prevalence of these.


    The useful part of a community forum here is to reach out to others that are experiencing the issue as well and find commonalities between configurations so that a theory as to the bug's origin and trigger can be reach. With this information, we can devise a workaround or at least an informed feedback to provide to apple's engineers.

     

    Please understand that people are coming here for assistance and positive community interaction, not to just be directed to the feedback page after having their issue skimmed over and given a canned response. If they wanted that, they'd call their ISP.

  • by Tim Bloom1,

    Tim Bloom1 Tim Bloom1 Apr 20, 2015 7:42 AM in response to anders kristian
    Level 1 (110 points)
    Apr 20, 2015 7:42 AM in response to anders kristian

    Could you inform me as to what model your modem is?

  • by Csound1,

    Csound1 Csound1 Apr 20, 2015 7:44 AM in response to anders kristian
    Level 9 (50,806 points)
    Desktops
    Apr 20, 2015 7:44 AM in response to anders kristian

    anders kristian wrote:

     

    Gentlemen


    Please stay on the subject.

    Who put you in charge?

     

    Don't tell me what to post, especially with your rather limited viepoint

  • by anders kristian,

    anders kristian anders kristian Apr 20, 2015 8:59 AM in response to Tim Bloom1
    Level 1 (0 points)
    Apr 20, 2015 8:59 AM in response to Tim Bloom1

    My modem is a NETGEAR genie CG3700EMR firmware V2.01.03

  • by jonschweitzer,

    jonschweitzer jonschweitzer Apr 20, 2015 1:32 PM in response to Señor Josué
    Level 1 (5 points)
    Apr 20, 2015 1:32 PM in response to Señor Josué

    I too have experienced the utter and complete death of my internet connection while Photos is syncing with iCloud. I've got TWC internet service with a 2.0 Mbps upload on an ARRIS / Motorola SB6121 cable modem.

     

    And to compare: I backed up a couple terabytes of data when I started using the CrashPlan online backup plan last year, and never experienced any degradation of my connection while the backup was running. With the Photos sync, however, the connection on my iMac becomes unusable, streaming through my Apple TV becomes unusable, basically any device on the local network becomes unusable until I pause the iCloud sync.

  • by notcloudy,

    notcloudy notcloudy Apr 20, 2015 5:09 PM in response to anders kristian
    Level 4 (1,195 points)
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    Apr 20, 2015 5:09 PM in response to anders kristian

    anders kristian wrote:

     

    Gentlemen


    Please stay on the subject.

     

    We are others that have had the exact same problem. My Modem also stopped responding.

    In my case I took my computer to work and did most of the upload from here...

    So I did not end up rebooting my modem more than once.

     

    Please again....

     

    There is a clue in your answer - in taking your computer to work and using the companies connection - you used a conditioned - no fault setup - probably using a top speed connection  - so that means your home connection may have a fault in it especially the underground wiring ones where the wire is old.

  • by notcloudy,

    notcloudy notcloudy Apr 20, 2015 5:17 PM in response to Tim Bloom1
    Level 4 (1,195 points)
    Desktops
    Apr 20, 2015 5:17 PM in response to Tim Bloom1

    Tim Bloom1 wrote:

     

    The funny thing about bugs is that they will rarely manifest themselves on the majority of configurations. Otherwise they'd, hopefully, never made it out of beta testing. Usually only bugs that affect a small fraction of the user base make it past that point, but are then discovered in the 1.0 phase. Which is likely what we see here. This is not a major fault of apple's, it's something inherant in all software development. And this is generally how it goes. 1.0 anything is pretty much lovingly called public beta 2.0 for this reason.  Apple obviously knew all about this, hence their reasoning for such a lengthy beta program, to reduce the prevalence of these.

     

     

    Actually something like this happened with the ITUNES 11.something roll out - Pod Cast updates were causing problems during download - and it apparently had to do with the number of podcasts being updated (I don't do podcasts).   A person in Japan worked with Apple Support to determine the problem after setting up a support call and mentioning that thread. 

     

    At this point - someone on this thread who has the problem should set up a support call and give apple this thread number so that they can review the posts before  calling them.

     

    In giving feedback - list your connection type, your carrier, your modem model, and the size of your PHOTOS library.

  • by Csound1,

    Csound1 Csound1 Apr 20, 2015 5:26 PM in response to notcloudy
    Level 9 (50,806 points)
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    Apr 20, 2015 5:26 PM in response to notcloudy

    notcloudy wrote:

     

    In giving feedback - list your connection type, your carrier, your modem model, and the size of your PHOTOS library.

    Without the upload bandwidth it will be hard to calculate the upload duration. I believe that low bandwidth (and unrealistic expectations) are at the heart of this, not previously unknown defects in hardware.

  • by Tim Bloom1,

    Tim Bloom1 Tim Bloom1 Apr 20, 2015 6:30 PM in response to Csound1
    Level 1 (110 points)
    Apr 20, 2015 6:30 PM in response to Csound1

    I'm really unsure how to put this in simpler terms. Maxing your upload WILL NOT lock up your cable-ethernet bridge in your modem. A few people here were just having issues that were speed related but that's not the core issue we are fighting here. This is that modems need to actually be totally reset to pass ANY traffic. A properly functioning modem will still pass traffic at 100% utilization (packets will queue, but will eventually get through) obviously, as it can't stay at 100% utilization if no traffic is passing.  Again, there are people here that have posted "omg this is taking forever, something is broken!" but that's not the actually issue of OP, nor is it mine.

  • by Csound1,

    Csound1 Csound1 Apr 20, 2015 6:52 PM in response to Tim Bloom1
    Level 9 (50,806 points)
    Desktops
    Apr 20, 2015 6:52 PM in response to Tim Bloom1

    Tim Bloom1 wrote:

     

    I'm really unsure how to put this in simpler terms. Maxing your upload WILL NOT lock up your cable-ethernet bridge in your modem.

    As I never said it would I have no idea why you addressed this to me, for the record I still think that this is a combination of unrealistic expectations, poor observation and mediocre to dreadful internet connections. 165GB at 180Kb/s, time enough for a world cruise.

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