HT1153: Bluetooth Quick Assist
Learn about Bluetooth Quick Assist
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All replies
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Helpful answers
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Apr 20, 2015 10:07 AM in response to Sharon Farmerby Kappy,Try downloading and installing the OS X Yosemite 10.10.3 Combo Update. You can also try:
Shut down your Mac, disconnect all USB devices for two minutes, start up, and re-connect your USB devices once again.
If you have Wi-Fi enabled try turning it off to see if BT starts working: AirPort and Bluetooth- Potential sources of interference.
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Apr 20, 2015 10:18 AM in response to Kappyby Sharon Farmer,Kappy: Thanks for the response. I don't have anything connected USB. I've installed the latest Yosemite supplemental update, tried shutting down and restarting. Still no go.
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Apr 20, 2015 10:20 AM in response to Kappyby Sharon Farmer,My apologies. I did the supplemental update, not the combo. Downloading that now. Will also try turning off WIFI and will respond with results. Thanks!
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by Barry Hemphill,Apr 20, 2015 2:30 PM in response to Sharon Farmer
Barry Hemphill
Apr 20, 2015 2:30 PM
in response to Sharon Farmer
Level 8 (38,018 points)
PeripheralsDo you have a cordless phone (or something similar) in the area?
Barry
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Apr 20, 2015 2:52 PM in response to Barry Hemphillby Sharon Farmer,Oooh, Barry, I didn't even consider that. I am in an office building with a cordless about 20 to 30 feet away. If the signal was interfering, would it affect the Bluetooth connection only when someone was on the phone, or would it happen all the time? I use my iPhone to make the same connections in the same location when I am unable to do so with my Macbook and those connections work fine - no signal dropped.
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by Barry Hemphill,Apr 20, 2015 2:59 PM in response to Sharon Farmer
Barry Hemphill
Apr 20, 2015 2:59 PM
in response to Sharon Farmer
Level 8 (38,018 points)
PeripheralsA guess......if it was interfering, I would think only when in use.
I have seen instances where cordless phones interfere with BT.....probably a frequency thing.....?
Barry
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Apr 22, 2015 9:43 AM in response to Barry Hemphillby Sharon Farmer,Okay, so I've downloaded the combo update, turned off WIFI and it's seeing the Bluetooth device and connecting (after several attemps) but it's not keeping the connection. The connection drops after a while, or stutters (it's a speaker.) As soon as I started having problems, I immediately tried the Bluetooth connection on my iPhone to the same speaker and it's flawless. No dropping, no stuttering. So the cordless phone interference theory went out the door. It's definitely my Macbook. Any other ideas?
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by Barry Hemphill,Apr 22, 2015 10:21 AM in response to Sharon Farmer
Barry Hemphill
Apr 22, 2015 10:21 AM
in response to Sharon Farmer
Level 8 (38,018 points)
PeripheralsThe last thing I can think of to try is to reset the SMC and PRAM.
Barry
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Apr 22, 2015 10:54 AM in response to Barry Hemphillby Sharon Farmer,Thanks, Barry. I've already reset the Pram. Will try and reset the SMC.
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by Barry Hemphill,Apr 22, 2015 10:55 AM in response to Sharon Farmer
Barry Hemphill
Apr 22, 2015 10:55 AM
in response to Sharon Farmer
Level 8 (38,018 points)
PeripheralsThat is, from here, the last resort. If that does not help, a trip to the Apple store for testing would be my next step.
Barry