Prab_

Q: After 10.2 Update Final Cut Pro X and Motion Keeps Crashing

Hi, I am running 10.10.3 OS X and after 10.2 Update, Final Cut Pro X and Motion Keeps Crashing.

I deleted preference, all projects and reinstalled programs. Still, as soon as i open app, do nothing for 30-40 sec, App crashes and quits.

Please help.

Mac Pro (Mid 2012), OS X Yosemite (10.10.3)

Posted on Apr 18, 2015 12:50 PM

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Q: After 10.2 Update Final Cut Pro X and Motion Keeps Crashing

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  • by bambule,

    bambule bambule Apr 20, 2015 7:36 AM in response to Prab_
    Level 2 (200 points)
    Apr 20, 2015 7:36 AM in response to Prab_

    Prab_, Final Cut Pro X 10.2 as well as Motion 5.2 are super picky when it comes to installed fonts.

    Most likely you have a font conflict.

     

    There are several things you can do. I would do, in the following order:

    1) Validate fonts. Go to the following support document, scroll down to Validate and check your fonts:

    https://support.apple.com/en-us/HT201749

    If problems are found, delete the affected fonts

     

    If validating doesn't help there can still be font issues.

    2) Check if the problem is bound to the current user.

    Create a new user in System Preferences, log in as the new user and start FCP. If it works, the problem is with fonts in your usual user's Library. If not, it's with system fonts.

    If FCP starts for the new user, log in as your usual user, go to your user's Library (in Finder type: Command-Shift-G, then: ~/Library) and move the folder called Fonts to the Desktop. Log out and back in and see if you can start FCP.

     

    3) If that doesn't help or if the problem was System related, open Font Book, go to File and "Restore Standard Fonts". Log out and back in and test FCP.

    Alternatively to restoring the standard fonts, you can clean and rebuild the font cache (that's what helped me).

    To do so, open Terminal and use the following commands:

     

    atsutil databases -removeUser

    This will remove the current user's font cache.

    If you want to delete the font cache for all users, use this command followed by giving your admin password:

    sudo atsutil databases -remove

    The password won't show up but will be accepted.

     

    Now stop the ATS server:

    atsutil server -shutdown

     

    Then restart it:

    atsutil server -ping

     

    Hope something will help.

  • by AustinT&T,

    AustinT&T AustinT&T Apr 20, 2015 1:20 PM in response to bambule
    Level 1 (0 points)
    Apr 20, 2015 1:20 PM in response to bambule

    Thanks for your tips. So far, I've been able to get Motion working (after deleting some fonts), but Final Cut is still crashing; I've just resolved duplicates, and I'm emptying the trash and repairing disk permissions. I hope FC starts up after I restart.

  • by AustinT&T,

    AustinT&T AustinT&T Apr 20, 2015 2:02 PM in response to AustinT&T
    Level 1 (0 points)
    Apr 20, 2015 2:02 PM in response to AustinT&T

    My happiness has indeed been short-lived. Having validated and removed bad fonts, I was able to get Motion going again, but Final Cut would still not open. Having resolved duplicates, repaired disk permissions and emptied the trash, FC is still not opening, and Motion is quitting (again) during start up.

  • by bambule,

    bambule bambule Apr 20, 2015 2:36 PM in response to AustinT&T
    Level 2 (200 points)
    Apr 20, 2015 2:36 PM in response to AustinT&T

    Try cleaning the font cache.

    Open Terminal and use the following commands:

     

    atsutil databases -removeUser

    This will remove the current user's font cache.

     

    Now stop the ATS server:

    atsutil server -shutdown

     

    Then restart it:

    atsutil server -ping


    Reboot (or at least log out and back in) and try to start FCPX.

  • by Prab_,

    Prab_ Prab_ Apr 20, 2015 3:47 PM in response to bambule
    Level 1 (0 points)
    Apr 20, 2015 3:47 PM in response to bambule

    Hi Bambule, Thanks for reply. I Removed bad fonts and cleaned the font cache. Start / Stopped the ATS Server but no help on Both FCPX and Motion.

    Fonts shouldn't be an issue since every thing was working perfectly before this update. Apple has to fix it asap since its delaying project (and i should've waited few days before updating this app)

  • by Russ H,

    Russ H Russ H Apr 20, 2015 5:16 PM in response to Prab_
    Level 7 (21,810 points)
    Quicktime
    Apr 20, 2015 5:16 PM in response to Prab_

    Following up on the advice to create a new user, it also could be something other than a font. In the new account, does Final Cut and/or Motion crash?

     

    Russ

  • by Prab_,

    Prab_ Prab_ Apr 20, 2015 5:29 PM in response to Russ H
    Level 1 (0 points)
    Apr 20, 2015 5:29 PM in response to Russ H

    Yes I tried new user as well but no luck.

  • by bambule,

    bambule bambule Apr 20, 2015 6:54 PM in response to Prab_
    Level 2 (200 points)
    Apr 20, 2015 6:54 PM in response to Prab_

    "Fonts shouldn't be an issue since every thing was working perfectly before this update."

    Well, Final Cut 10.1.2 was running perfectly fine but 10.2 didn't run at all for me (i.e. crashed after a few seconds). In my case it was a corrupt/damaged font cache.

    Many others had success after ealing with fonts. This may be due to the fact that 10.2 with its new 3D titles needs 100% working fonts and thus is so picky.

    But of course the reason for 10.2 not working can be completely unrelated to fonts. So if you validated fonts, restored standard fonts and even dealt with the font cache, I would try other usual suspects like trashing preferences etc. On the system level of course, because a fresh user didn't help you.

    And I would do that just for a few minutes and then call Apple support, especially as projects are delayed.

    Or just stay on 10.1.2 and finish the projects first.

  • by Prab_,

    Prab_ Prab_ Apr 20, 2015 7:04 PM in response to bambule
    Level 1 (0 points)
    Apr 20, 2015 7:04 PM in response to bambule

    Thanks for help. Can i revert back to old version?

     

    Beside the topic, it is very interesting that even companies like Apple making software in Year 2015 can't give a simple crash report so user can fix the problem manually if system is unable to do so and so many smaller companies has compatibility check and simple error message report

  • by bambule,

    bambule bambule Apr 20, 2015 7:20 PM in response to Prab_
    Level 2 (200 points)
    Apr 20, 2015 7:20 PM in response to Prab_

    "Thanks for help. Can i revert back to old version?"

    Yes. Trash 10.2 and get your previous version of FCPX from your latest backup. Should start and work just fine, unless you have converted your projects to 10.2 format already. In that case you have to revert those projects too (get previous version from your backup).

     

    "… can't give a simple crash report …"

    You don't get them?

    If so, check in Console.app for crash reports.

    In my case a line about fonts in the crash report got me on the right track.

     

  • by AustinT&T,

    AustinT&T AustinT&T Apr 21, 2015 2:55 AM in response to bambule
    Level 1 (0 points)
    Apr 21, 2015 2:55 AM in response to bambule

    Hello bambule.

     

    Thanks for all your help so far. I am able to open both FC and Motion as a guest user on my machine, but in spite of following all the recommended steps on "my side" of the machine, both applications are still quitting during launch.

     

    One thing that does puzzle me though is that right after the upgrades, both applications were able to open at least once, and I was able to do a little work (on the day after upgrading); come forward a couple of days, and the horror story began.

  • by Russ H,

    Russ H Russ H Apr 21, 2015 4:53 AM in response to AustinT&T
    Level 7 (21,810 points)
    Quicktime
    Apr 21, 2015 4:53 AM in response to AustinT&T

    Reading over this thread I'm not clear about what you've tried…for example, whether you restored Final Cut from an earlier version,

     

    But just to add that any time an application crashes, it's a good practice to clear the (Final Cut's)  preference files before re-launching.

     

    The fact that you could open and run final Cut and Motion from a guest account is interesting,  So there is something amiss in your main user account…which could be a lot of things. Some alternatives to consider:  try to diagnose and rebuild it (tedious); use a new user account (but not a guest account) to run solely the pro apps; make the new user your main account and save (or delete) the old;  do a clean install (after a fresh  backup of course).

     

    Good luck.

     

    Russ

  • by AustinT&T,

    AustinT&T AustinT&T Apr 21, 2015 7:22 PM in response to Russ H
    Level 1 (0 points)
    Apr 21, 2015 7:22 PM in response to Russ H

    Thanks to everyone for their input, but I'm at my wits' end. I have tried every single recommendation in this thread, inclusive of deleting preferences for both applications, and the result is still the same.... I have no idea how many people out there have this same issue, but this is major for me, with lost work time and a project that had to be abandoned. Thanks again. I'll let you know what happens when it does.

  • by Prab_,

    Prab_ Prab_ Apr 21, 2015 7:34 PM in response to AustinT&T
    Level 1 (0 points)
    Apr 21, 2015 7:34 PM in response to AustinT&T

    Hi,

     

    The only thing worked for me is to revert back to old version through time machine backup.

    This is simply the bad update no matter how many explanations are out there. Apple didn't test it properly before releasing it and everyone should avoid this update until fixed.

     

    Thanks all for help.

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