mcfloyd49

Q: imessage and Facetime sign in activation error iPad ios8.1.2

I notice another user has posted today 21st Jan 2015, the same problem I have had for a couple of days.

 

I have an iPad Air, an iPhone 5S and an iMac. Using my iPad on Saturday 18th suddenly couldn't see my imessages or use Facetime (I'd used FT half an hour before it all went); kept on getting Activation error on both Apps. BUT ONLY ON MY IPAD AIR?!

 

My iPhone and iMac work absolutely fine and I can continue to use both with imessage and Facetime. I have so far done the following, as advised by Apple Support and my local Apple Genius Bar appointment today:

 

  • Hard reset. Used home button and off button to reset. Didn't work
  • Reset Network settings. Didn't work
  • Reset All settings. Didn't work
  • Backed up and Restored iPad. Tried to log in to iMessage and Facetime from as new setup before restoring backup. Didn't work
  • Apple Genius bar performed a "deep restore". Didn't work
  • Apple Genius bar performed a "set up as brand new iPad" process. Didn't work
  • Logged out of Apple ID on iPhone then tried logging in to same Apple ID on iPad. Didn't work
  • Apple confirmed my Apple ID is correctly verified on their system.

 

Apple have now escalated my issue to their Engineering Team, so I hope they can fix, but the Apple guy in the store said he'd never come across this problem before.

 

I have been told IT IS NOT a hardware issue, it has to a a software issue, but it sounds more like me that it's an Apple verification issue on their servers?

 

If anyone has come across this, or can provide any other ideas I'd be most grateful. I still have use of imessage and Factime on my iPhone and iMac, so its more frustration that I have an expensive iPad Air that is missing paid-for functionality that I expect Apple to address and nothing more.

 

Thanks in advance

iPad Air, iOS 8.1.2

Posted on Jan 21, 2015 7:18 AM

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Q: imessage and Facetime sign in activation error iPad ios8.1.2

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  • by adamf69,

    adamf69 adamf69 Apr 19, 2015 2:22 AM in response to mcfloyd49
    Level 1 (0 points)
    Apr 19, 2015 2:22 AM in response to mcfloyd49

    JohnMarvinG and wooly77 welcome aboard this nightmare train this has been going on for a good few weeks now

  • by lamsipad,

    lamsipad lamsipad Apr 19, 2015 8:43 AM in response to adamf69
    Level 1 (5 points)
    Apr 19, 2015 8:43 AM in response to adamf69

    over 40 thousand views of this thread - what does that signify?

  • by jimkat40,

    jimkat40 jimkat40 Apr 19, 2015 3:42 PM in response to mcfloyd49
    Level 1 (0 points)
    Apr 19, 2015 3:42 PM in response to mcfloyd49

    I have the same issue with my BRAND NEW ipad mini 3. I just bought it from Best Buy on April 11. I have been through ALL the steps you listed.

  • by JGW_Canada,

    JGW_Canada JGW_Canada Apr 20, 2015 2:08 PM in response to mcfloyd49
    Level 1 (0 points)
    Apr 20, 2015 2:08 PM in response to mcfloyd49

    Well... bought ipad mini 3 with lte 3 days ago and signed her up with an apple ID. First feature I wanted to demonstrate to her is iMessage. Have spoken to 5 different apple rep, via phone, in person, chat. All claim they have never see an issue like this.

     

    My gift to my wife is a defective product with a sympathetic shrug from apple in liue of actual support.

     

    My apple ID works fine on her new iPad.

    Her new ID works fine on my iphone but not her iPad.

     

    I tried creating a new ID. No luck.

     

    Been escalated to engineering but judging by this thread I should not expect a solution anytime soon.

     

    Her first apple device is a major fail.

     

    So much for "it just works"

  • by 'shana,

    'shana 'shana Apr 20, 2015 2:57 PM in response to JGW_Canada
    Level 1 (55 points)
    Apr 20, 2015 2:57 PM in response to JGW_Canada

    That's why I keep telling people to call AppleCare and post here. So many reps insist they have never seen this before. My reps admitted they see this a few times a week but still couldn't figure out the current problem. Mine is still in Engineering.

     

    A problem seems to crop up after pretty much every upgrade if you just look back at the iMessage and FaceTime posts here. But I have no way of knowing if it's the same problem or a new one every time. I have a feeling the current problem isn't related to previous (before 8.2) problems. Because this problem seems to only happen to people with newish devices and ids.

     

    I know the current problem is an AppleID problem but I don't know if it's a validation script error, a rights issue or something else entirely. We've narrowed it down to the AppleID, but for most of us getting a new id doesn't work. I even tried an id I made last year for something else and it didn't work on my ipad. My husband's works on his 4 gen iPod Touch but not on my iPad.

     

    It just doesn't work......

  • by adamf69,

    adamf69 adamf69 Apr 20, 2015 3:47 PM in response to JGW_Canada
    Level 1 (0 points)
    Apr 20, 2015 3:47 PM in response to JGW_Canada

    welcome aboard JWG_canada

  • by Teflan,

    Teflan Teflan Apr 20, 2015 7:10 PM in response to 'shana
    Level 1 (0 points)
    Apr 20, 2015 7:10 PM in response to 'shana

    do u have a number  that I could get to them. I'm in jamaica

  • by adamf69,

    adamf69 adamf69 Apr 21, 2015 12:23 AM in response to mcfloyd49
    Level 1 (0 points)
    Apr 21, 2015 12:23 AM in response to mcfloyd49

    UPDATE UPDATE UPDATE I'm only logged into iMessage and FaceTime I turned of auto set time and date pressed both buttons to restart then when back on I turned the auto set time and date then logged into iMessage then FaceTime

  • by richfurn,

    richfurn richfurn Apr 21, 2015 3:09 AM in response to mcfloyd49
    Level 1 (0 points)
    Apr 21, 2015 3:09 AM in response to mcfloyd49

    Hi all, have exactly the same issue as above, cannot sign in to iMessage or Facetime on my iPad mini 3. Only got it on Saturday, created the ID then and not been able to sign in at all; no slider, just the request for ID and password on the login screen then nothing.

    Have been on chat with customer care but no luck getting it sorted. Have got a call to AppleCare arranged for tomorrow, so fingers crossed something will come from that, but we'll see.

    Haven't tried the new ID yet (just seen that idea today) but will give it a go and come back.

  • by adamf69,

    adamf69 adamf69 Apr 21, 2015 4:29 AM in response to richfurn
    Level 1 (0 points)
    Apr 21, 2015 4:29 AM in response to richfurn

    try this richfurn UPDATE UPDATE UPDATE I'm only logged into iMessage and FaceTime I turned of auto set time and date pressed both buttons to restart then when back on I turned the auto set time and date then logged into iMessage then FaceTime .

    make sure you press and hold both the home button and the power button until the iPad reboots on to the Apple symbol between the two steps above then login ?

  • by kurylo,

    kurylo kurylo Apr 21, 2015 5:42 AM in response to mcfloyd49
    Level 1 (4 points)
    iCloud
    Apr 21, 2015 5:42 AM in response to mcfloyd49

    Add me to the train. Ipad Air here, iOS 8.1.2.

    The iMessage and Facetime menus allow only to enter the password, and then throws an error. Entering the wrong email and password, cancelling and entering the correct ones sometimes gives me a message on iPhone that my iPad has beed successfully activated to use the feature, but these menus do not change on the iPad, still a login and an empty password, and incoming iMessages still no not display.

    It's worth mentioning that my iPhone works flawlessly with these features, and it has my phone number in the list also (not just emails).

    Also on iPad in case, when I open the Messages app, I'm presented with the same request to enter the password, and the sasme error appears afterwards. I surely tried to make the fake id trick there also, and sometimes it allows me to go to the next step and select emails/phone, but after the setup, it again fails immediately and still wants the password.

    Photo 20.04.15 23 38 42.png

    Another problem related to that is the message relay function activation on iPhone, that should allow passthrough of iMessages from iPhone to iPad. The iPad is there at the list, but switching it on tells me to enter the passcode that should appear on the iPad, and this message never appears there, so I'm unable to enter the code to iPhone.

    Seems like there's some glitch on their servers. Maybe Apple should just reset all iMessage settings on their servers for users that demand that, and give them an ability to enter the related information from the scratch?

     

    P. S. Is there any progress in the field of getting rid of that stupid error?

  • by jazcan,

    jazcan jazcan Apr 21, 2015 5:49 AM in response to kurylo
    Level 4 (1,398 points)
    Apr 21, 2015 5:49 AM in response to kurylo

    A reader, Michael on the MacRumors forums posted this solution to the activation code not showing up:

    .

    ..you need to have your email address turned on for iMessage on your iPhone in order to enable Text Message Forwarding. If you don't, the numeric access code will not appear on your iPad or Mac during the setup process. As soon as you enable your email address for iMessage (you only need to do this on your iPhone) the numeric access codes appear as expected. Once you have text message forwarding setup you can disable your email address again in iMessage as it seems to only be necessary for the numeric access code setup step, not the actual text message forwarding itself.

    Hope this helps!

  • by kurylo,

    kurylo kurylo Apr 21, 2015 5:55 AM in response to jazcan
    Level 1 (4 points)
    iCloud
    Apr 21, 2015 5:55 AM in response to jazcan

    Thanks, but I have found the same information too and I tried that also. All my email addresses are checked, and mobile phone number also. I tried playing with that, leaving only one email number, or just a phone number, or a phone number an one email address, and also I have tried checking all of them, and still the problem persists no matter what do I check.

    I suspect that the problem in this case has the same roots, as the iMessage activation trouble.

  • by jazcan,

    jazcan jazcan Apr 21, 2015 6:21 AM in response to kurylo
    Level 4 (1,398 points)
    Apr 21, 2015 6:21 AM in response to kurylo

    Ah, sorry it didn't help.  This may be a bit of a pain but did you try changing your Apple ID password? 

  • by adamf69,

    adamf69 adamf69 Apr 21, 2015 12:01 PM in response to mcfloyd49
    Level 1 (0 points)
    Apr 21, 2015 12:01 PM in response to mcfloyd49

    Mine worked for the first time this morning after 3 weeks or so has anyone else tried the auto date trick give it a shot and post your feedback

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