mikejfrancisco
Level 1 (0 points)

Q: quitting iTunes

hi. iTunes stopped working when i was copying a music cd. i can't open or quit iTunes. i tried to shut down my mac pro but it won't. i tried to force quit iTunes but it won't. I have downloaded the latest version of IOS and iTunes. How do I make my iTunes work again?

MacBook Pro with Retina display, OS X Yosemite (10.10.3)

Posted on Apr 18, 2015 4:45 PM

by mario49,Solvedanswer
mario49 mario49
Community Specialists
A:

Hey mikejfrancisco,

 

Thanks for the question. If I understand correctly, iTunes is not responding and the computer will not Force Quit iTunes or power off. I would recommend that you read this article, it may be able to help the issue.

OS X: Using the power button - Apple Support

Hold down the power button for 5 seconds to force the computer to turn off.  Important: You may lose unsaved documents if you force the computer to turn off this way. Use this method of turning off your Mac only if it has become unresponsive for an extended period of time.

 

Thanks for using Apple Support Communities.

Have a good one,

Mario

Posted on Apr 24, 2015 5:03 AM

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mikejfrancisco

Q: quitting iTunes

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  • by mario49,Solvedanswer

    mario49 mario49 Apr 24, 2015 5:03 AM in response to mikejfrancisco
    Community Specialists
    Apr 24, 2015 5:03 AM in response to mikejfrancisco

    Hey mikejfrancisco,

     

    Thanks for the question. If I understand correctly, iTunes is not responding and the computer will not Force Quit iTunes or power off. I would recommend that you read this article, it may be able to help the issue.

    OS X: Using the power button - Apple Support

    Hold down the power button for 5 seconds to force the computer to turn off.  Important: You may lose unsaved documents if you force the computer to turn off this way. Use this method of turning off your Mac only if it has become unresponsive for an extended period of time.

     

    Thanks for using Apple Support Communities.

    Have a good one,

    Mario

  • by mikejfrancisco,

    mikejfrancisco mikejfrancisco Apr 24, 2015 5:04 AM in response to mario49
    Level 1 (0 points)
    Apr 24, 2015 5:04 AM in response to mario49

    thanks much! problem solved.