Doren_Sean_Michael
Level 1 (12 points)
Mac OS X

Q: iCloud Drive not syncing locally

I started this Discussion because there are several started already with the exact same issue, so I’ve tried to find them all and post links to this Discussion, mainly because I have spent over 4.5hrs on the phone with Apple today still with no solution and this is my story.

 

It’s obvious from these other Discussions that there is a problem and Apple needs to fix this issue. Overall Yosemite is working fine excluding this one very big problem.

 

I have updated to all the latest software apps, iOS’s & OS’s.

 

My iCloud Drive is working fine on my iPhone 6 Plus, iPad Air & on iCloud.com.

 

My iCloud Drive is not syncing locally on my iMac.

 

My iCloud Drive on my iMac simply shows an empty folder or broken folders/files. If you place an item in there it doesn’t show up anywhere else and none of the items that are showing up on my iCloud Drive on my iDevices & iCloud.com will show up locally on my iMac.

 

Occasionally I have seen a handful of either Pages, Numbers or Keynote folders with my files with an iCloud icon & a dead progress bar next to them in my local iCloud Drive folder, but none of these files are accessible via their respective local app counterparts, they just appear to be frozen in time.

 

While on the phone with Apple and talking with 3 different representatives (including 2 Senior Advisors) they had me do a whole gambit of things which I have listed below, but none of them did anything constructive. I was told that my issue would now be sent to Engineering and I would have a solution in 1-2 business days.

 

Below are all the things that were attempted & requested by Apple to perform in no particular order. After each request the local iCloud Drive folder was checked and nothing ever changed.

 

1. Zapped the PRAM

2. Booted into Safe Mode (Extensions off)

3. Rebooted cable modem.

4. Rebooted router.

5. Rebooted iMac dozens of times.

6. Tried hardwired & Wi-Fi connections.

7. USB tethered to iPhone using LTE.

8. Signed out of iCloud account & logged back in.

9. Disabled iCloud Drive & reenabled dozens of times.

10. Created another Admin account and switched users.

11. Waited 24hrs+ and still nothing in local iCloud Drive.

12. Reinstalled Yosemite.

13. Repaired Permissions.

 

I hope Apple or someone has a solution for this very soon because it’s impossible to work efficiently when you can’t use your Pages, Numbers nor Keynote apps to create or edit documents locally.

 

The only thing they offered, which I was already aware of, was that I could download my documents from the iCloud Drive via iCloud.com and work with them locally or work with them online at iCloud.com. I’d prefer to work locally using my shared documents, but that’s exactly what I can’t do.

 

Please share if there are other things you have attempted and/or if you have also called Apple in utter frustration and if they offered any solutions other than what I have listed.

 

I’m willing to try anything at this point, but my guess is that there will be an update very soon to address this and other problems.

 

Thank you,

-Doren

iMac, OS X Yosemite (10.10), 3.5GHz Intel Core i7, 32GB, 27"

Posted on Oct 19, 2014 8:09 PM

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Doren_Sean_Michael

Q: iCloud Drive not syncing locally

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  • by u6se_kjt,

    u6se_kjt u6se_kjt Apr 22, 2015 8:26 AM in response to Csound1
    Level 1 (0 points)
    Apr 22, 2015 8:26 AM in response to Csound1

    Thx Csound1

     

    To be honest, Apple have a huge responsibility (obligation) here with management of personal data that they should have fixed well before now.

     

    Typical users should not be forced to go into hidden directories to fix problem, would you agree?

  • by Csound1,

    Csound1 Csound1 Apr 22, 2015 8:41 AM in response to u6se_kjt
    Level 9 (50,439 points)
    Desktops
    Apr 22, 2015 8:41 AM in response to u6se_kjt

    You stated that local copies should be kept on the Mac. They are kept on the Mac already.

     

    Any other suggestions?

  • by u6se_kjt,

    u6se_kjt u6se_kjt Apr 22, 2015 8:52 AM in response to Csound1
    Level 1 (0 points)
    Apr 22, 2015 8:52 AM in response to Csound1

    It was commented in thread to "Ctl C only"  then delete "all file cloud files" stored on local machine

     

    Big no no .....

     

    Always copy and store a back up of files somewhere if planning to do delete something as high risk as local cloud files.

  • by Csound1,

    Csound1 Csound1 Apr 22, 2015 8:56 AM in response to u6se_kjt
    Level 9 (50,439 points)
    Desktops
    Apr 22, 2015 8:56 AM in response to u6se_kjt

    What are you jabbering about?

     

    iCloud files are stored locally on the Mac, if you delete them they no longer exist on the iCloud drive, so they no longer exist on your Mac or any other device accessing files from that drive.

     

    As they already exist on the Mac they will be backed up by Time Machine

     

    This is not rocket science.

  • by u6se_kjt,

    u6se_kjt u6se_kjt Apr 22, 2015 9:01 AM in response to Csound1
    Level 1 (0 points)
    Apr 22, 2015 9:01 AM in response to Csound1

    Really sorry,

     

    I had no idea your were of such superior intelligence ... and of course that everyone else in the universe knows equally as much as you claim to.

     

    Clearly you are a specialist in global communications too.

     

    Thanks for your positive insight ..

  • by Csound1,

    Csound1 Csound1 Apr 22, 2015 10:43 AM in response to u6se_kjt
    Level 9 (50,439 points)
    Desktops
    Apr 22, 2015 10:43 AM in response to u6se_kjt

    u6se_kjt wrote:

     

    Really sorry,

     

    I had no idea your were of such superior intelligence

    Well now you do, please try to keep up.

     

    And do some research.

  • by H2PINC,

    H2PINC H2PINC Apr 26, 2015 9:03 AM in response to Michael Ginsberg
    Level 1 (0 points)
    Apr 26, 2015 9:03 AM in response to Michael Ginsberg

    Is this happening again for people? It just started up again for me on Friday. Local docs on my mac say, "waiting" -- and then the versions online are not in-sync. It was working for a while, but it's getting annoying that this keeps happening like once every few months.

  • by peterfromwesterham,

    peterfromwesterham peterfromwesterham May 19, 2015 12:46 PM in response to H2PINC
    Level 1 (1 points)
    May 19, 2015 12:46 PM in response to H2PINC

    Nothing syncing for me, not very pleased, did a stick of work on my iPad and none of it has changed on my mac. Very poor. Suspect they don't really care, too busy churning out watches.

  • by fwpoppel,

    fwpoppel fwpoppel May 22, 2015 9:49 PM in response to Doren_Sean_Michael
    Level 1 (0 points)
    May 22, 2015 9:49 PM in response to Doren_Sean_Michael

    So I could not get any big (600MB) files to sync to my MacBook Pro. Even having a good internet connection and leaving it all night. I can see it is downloading monitoring my bandwidth. I noticed in the log a lot of mismatched hashes. So I tried downloading through the website. Basically any large file will fail all the time to fully download. It just stops after 12MB or 100MB. The best I got was 200MB. It just stops! I tried Safari, Chrome, it just does not matter.

     

    Conclusion to me: it is not a problem of Yosemite (i.e. the OS). It is a serious problem with iCloud itself. Strangely enough uploads always work without a problem. I can however never get my files to download. How ridiculous is that?! It seems such a trivial thing to do. Nowadays a file of 600MB is really not that big....

     

    To add to my frustration is that I can't seem to complain as with Apple you cannot just send an e-mail with the issue. You need to have a chat session for which I never really have the patience nor the time.

  • by ApexRon,

    ApexRon ApexRon Jun 19, 2015 8:53 AM in response to Doren_Sean_Michael
    Level 1 (9 points)
    iBooks
    Jun 19, 2015 8:53 AM in response to Doren_Sean_Michael

    I have an app that is OS X based and uses iCloud Drive to store the database. Works great though slow compared to Dropbox. There is a sister app that runs on IOS devices. Here is what I see:

     

    Using OS X finder to view the file on iCloud Drive I see the file with the date of 6/19/2015. Viewing iCloud Drive from iCloud.com the file has a date of 6/10/2015 even though the OS X has updated the file many times between the two dates. And of course the IOS app sees the file with the 6/10/2015 date.

     

    This is 110% an Apple iCloud issue. Why? I have seen this same issue at the company I retired from. Basically my OS X Mac's iCloud Drive is on 'server A' where as iCloud.com is using iCloud Drive on 'Server B' and my IOS devices may even be using additional servers. The problem is that the daemon or the path(s) that keeps all the servers in synchronization is either too busy or most likely just hung. This was a known issue with Linux based servers and typically caused by the daemon not recovering when there was a glitch in the physical connection between servers.

  • by XSchnack,

    XSchnack XSchnack Jul 3, 2015 8:25 AM in response to ApexRon
    Level 1 (0 points)
    Jul 3, 2015 8:25 AM in response to ApexRon

    ... i have my problem again.

    Apple ***** really. I don't need no cloud-service that is time to time not synced...

     

    Really disappointing ...

  • by XSchnack,

    XSchnack XSchnack Jul 3, 2015 8:26 AM in response to XSchnack
    Level 1 (0 points)
    Jul 3, 2015 8:26 AM in response to XSchnack

    Maybe this time is Apple able to fix it faster than last time,..

    APPLE, i need my documents at my iPad, but they don't get to the device. FIX IT!

  • by firedude2894,

    firedude2894 firedude2894 Jul 24, 2015 8:03 PM in response to Doren_Sean_Michael
    Level 1 (0 points)
    Jul 24, 2015 8:03 PM in response to Doren_Sean_Michael

    I have had the same issue. I was able to resolve it by shutting down and restarting every device I use that is connected to iCloud. This included my Mac, my iPad, and my iPhone. After about 10 minutes of my devices updating, I checked each device and everything was right back on track!

  • by Dorimant,

    Dorimant Dorimant Aug 17, 2015 2:03 AM in response to cmaus
    Level 1 (0 points)
    Aug 17, 2015 2:03 AM in response to cmaus

    This is the only true help I found, fixing the issue, but just temporarily. The problem keeps emerging, days or hours after having been dealt with it, making me reconsider using iCloud Drive or even Pages completely. It's annoying as ****, and unreliable. There are deep issues in cpu usage and syncing datas. Users cannot just be supposed to kill processes from Terminal and reset continuously (almost daily) their Pages files. The all point is to be able to have them ready from any Apple device of yours in a slim and reliable word processor. I simply cannot keep working with these problems, and feeling worried all the time, wasting time correcting and fixing Apple programmers issues. If this trend continues, I'll be FORCED to switch to Dropbox (I'm already using it for most frequently edited files). And maybe Word... One word, besides syncing problems: AUTOCAPITALIZATION. For ****'s sake, Apple.

  • by Wisi81,

    Wisi81 Wisi81 Aug 29, 2015 4:37 AM in response to cmaus
    Level 1 (0 points)
    Aug 29, 2015 4:37 AM in response to cmaus

    I tried this but initially nothing happened. Then I deactivated iCloud Documents in System Settings and reactivated it and voila - all documents are showing up.

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