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Helpful answers
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Apr 23, 2015 7:53 AM in response to taufan85by Niel,To address this at the Apple ID level, use Apple's iForgot service, or click here and contact Apple.
To address this at the device level, you need to be its original owner, and either take the device and its purchase receipt to a physical Apple Store or click here and pick a method.
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Apr 23, 2015 7:59 AM in response to taufan85by D.Cohen,You need to restore your Apple ID. Please use this page to do accomplish this task.
For more info about restoring your Apple ID and retaining access to all services, take a look at this support pages:
Set up your Apple ID for iCloud and iTunes - Apple Support
iCloud: Account troubleshooting - Apple Support
Hope this helps!